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SupportTurn Off the Minecraft: Java Edition Realms Profanity Filter
<p>The Minecraft: Java Edition Realms profanity filter is designed to protect you or your child from harsh language. However, if you have an adult account, you can choose to turn off the profanity filter. Child accounts cannot have the filter turned off.</p><h2 id="h_01HWE50EK3EFF0GZ9PBE1JS8Z6">How to disable the Minecraft: Java Edition Realms profanity filter</h2><ol> <li data-list-item-id="edf24e237825fb7448377ce4d0bc72e00"> <a href="https://www.minecraft.net/en-us/login" target="_blank" rel="noopener noreferrer">Sign in with your Microsoft Account</a> on Minecraft.net.</li> <li data-list-item-id="e9956f4cfe28f978d4801f80dcd0f2086">Select the <strong>Account</strong> tab on the side bar.</li> <li data-list-item-id="e941f1cf85bccafb05ae243f1a1c7bdfa">Toggle the <strong>Profanity Filter</strong> to Off under the Java Realms Settings.</li> </ol><p>If the Java Edition profanity filter is grayed out, verify that you are signed into the correct Microsoft account on Minecraft.net. The profanity filter will only filter your chat in Minecraft: Java Edition. Other Realms players will see chat messages based on their personal settings.</p>
SupportUsing Minecraft Music in Videos and Streams
<p>Over the years, Mojang Studios has released a large library of music tracks for our different games and projects. It’s a library that grows with at least one chiseled bookshelf every year, and each new game and update adds even more music to the collection. If you’re a content creator, you’ve probably wondered <em>what</em> you’re allowed to use from this list, and <em>how</em> you are allowed to use it. Wonder no more! Today, we’d like to help clarify those questions.</p><h2 id="h_01HGY3RC25RYWEPSB9AKK2SR9G">Guidelines for using Minecraft music and content</h2><p>If you’re creating<strong> Minecraft content</strong> (material related to the Minecraft intellectual property), you’re welcome to use <strong>our</strong> <strong>approved Minecraft-owned</strong> music tracks in any non-commercial content <em>and</em> any commercial content that meets the <a href="https://www.minecraft.net/en-us/usage-guidelines" target="_blank" rel="noopener noreferrer">Minecraft Usage Guidelines</a> (such as monetized or sponsored YouTube videos, Twitch streams, TikTok videos, etc.). To give you some examples of Minecraft content, it can include (but not limited to) things such as videos featuring playthroughs of Minecraft, streams about building with Minecraft LEGOs, Minecraft-themed podcasts, or even clips showing off Minecraft cosplay. As long as your content has Minecraft in it, you are okay to use Minecraft music.</p><h2 id="h_01HGY3S57T8PAPVZ27X17DH2QK">Identifying Minecraft-owned music tracks</h2><p>If music is on our official Minecraft channel, it is owned by Minecraft. Minecraft is a <strong>verified artist</strong> on Spotify. Not only are we now able to drop some blocky beats – what it truly means is that we’ve gathered lots of our Minecraft music under one easy-to-find umbrella, with the ability to <strong>curate </strong>our own playlists from a verified source.</p><p>To find this music, visit our <a href="https://open.spotify.com/playlist/5T4KWhz9Q8r98skQBimtlH" target="_blank" rel="noopener noreferrer">Minecraft Creator-Safe Playlist </a>on Spotify and find an approved Minecraft track you’d like to use. If you are making a video, we recommend that you tag/credit the approved Minecraft track using the video platform’s tools. If the platform doesn't allow tag/crediting, please include "Music courtesy of Mojang Studios".</p><p>Please understand that there may be circumstances (for example, if there are changes to music laws), where we may have to remove or replace songs from the playlist. We apologize in advance if any such change affects your Minecraft content.</p><h2 id="h_01HGY3SD25KPDN928WEDQRMK70">Identifying licensed music</h2><p>Music that isn't Minecraft-owned in-game music is typically licensed music<strong>. </strong>Licensed music requires special permission from a rightsholder(s) who owns the intellectual property rights to it. This type of music includes most music played on the radio, listed in the music charts, or often found in Minecraft Marketplace maps, including the ones published by us. Unfortunately, we cannot license licensed music to you - meaning you’ll have to reach out to the rightsholder to see whether or not you’re allowed to use their music in your own content.</p><p>You remain solely responsible for the content that you post, including any licensed music that is featured in that content. Please remember most platforms prohibit the use of licensed music in particular unless you have obtained appropriate licenses, or unless that platform has its own special permissions from the rightsholder for that music. Please use your best judgment and research when using licensed music.</p><p>Enjoy the tunes and keep creating!</p>
SupportUpdate Banned Skins or Usernames in Minecraft
<p>If you have used skins or a player name that does not comply with the <a href="https://www.minecraft.net/en-us/community-standards" target="_blank" rel="noopener noreferrer">Minecraft Community Standards</a>, that content in particular may be banned and removed from use by you and all other users. Here is how to make updates if content is banned and removed:</p><h2 id="h_01HS9PG7FCBNSPE5FXDDZT9VBW">Change your username for Minecraft</h2><p>If your username or gamertag violates the community standards, see these resources to make an update:</p><ul> <li data-list-item-id="e5c8fbd0b1007863fc914e4e56b439ffe"> <strong>Java Edition User Name:</strong> Sign into your Microsoft account at the <a href="https://www.minecraft.net/en-us/msaprofile/mygames/editprofile" target="_blank" rel="noopener noreferrer">Change Profile Name page on Minecraft.net</a>. You can change your name once every 30 days, so choose your new name wisely.</li> <li data-list-item-id="eb93c9de3aef1ffbe2c852bf434d4b27c"> <strong>Bedrock Edition Gamertag:</strong> See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4408950195341">View or Change Your In-Game Profile Name in Minecraft</a>.</li> </ul><h2 id="h_01HS9PJ7QWCMK3VMMBA723J9XN">Change character skins in Minecraft</h2><p>If your account was banned because of your character's appearance, see these articles to make a change: </p><ul> <li data-list-item-id="e320c682bd33adf1a27314d92900b0ecd"> <strong>Java Edition Skin:</strong> See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4408894664461">Make a Custom Skin in Minecraft: Java Edition</a>.</li> <li data-list-item-id="ee0a5247f58e587fd04de6744de9eba1a"> <strong>Bedrock Edition Skin:</strong> See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4408902716557">Equip Minecraft Character Creator Items and Skins in the Dressing Room</a>.</li> </ul>
SupportView Your Marketplace Pass Renewal Date
<p>To find out when your Marketplace Pass is set to be renewed, visit the payment platform you used to purchase your Marketplace Pass subscription. From here you can view how much time is left on your Marketplace Pass and when it is set to renew. The following articles provide information on how to access the payment settings for your platform:</p><ul> <li data-list-item-id="eb10f673d70e9c3f18038c8894e9f745d"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/32861556123277">Updating your Payment Method for Marketplace Pass on PC</a></li> <li data-list-item-id="ee64cfa53faa3ca301dfa15d6eed693cb"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/32861379168013">Updating your Payment Method for Marketplace Pass on Consoles</a></li> <li data-list-item-id="ecf96bb5abae5e6f0215f0a98681d3d6c"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/32862301366413">Updating your Payment Method for Marketplace Pass on Mobile</a></li> </ul>
SupportMinecraft Launcher requires sign in when launched
<p>You should have the option of staying signed into the Minecraft Launcher. If the Minecraft Launcher is working for you, but it tells you to sign in every time you start it, try cleaning up your cached account tokens. Follow these steps:</p><h2 id="h_01JN4PS8KX3AS6PYQCF0VMXF98">Clear cached account tokens</h2><ol> <li data-list-item-id="efab0e97d296e43faf50ff784f31d78d9">In the Launcher, click <strong>Settings.</strong> </li> <li data-list-item-id="eae2fab5c33a1321a60b2619bf9386fb4">Click the <strong>Accounts </strong>tab.</li> <li data-list-item-id="e2cddb3cfa8ce00164ecd4e848b9244c8">Click the <strong>Advanced Options</strong> at the bottom to open it.</li> <li data-list-item-id="e4cb1d3e9b4c3e3628ca286d2cbab256c">Select <strong>Clean up cached account tokens</strong>.</li> </ol>
SupportOptimizing Minecraft: Java Edition Video Settings and Performance
<p>If you have crashes or reduced performance playing Minecraft: Java Edition, you can change your video settings to improve gameplay. For Minecraft: Bedrock Edition tips, see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4410246518669">Optimizing Minecraft: Bedrock Edition Video Settings and Performance</a>. </p><h2 id="h_01K3HJFPSNJTTE2VNPYGWANCE9">Adjust advanced video settings in Minecraft: Java Edition</h2><p>Launch Minecraft: Java Edition and select <strong>Options</strong> > <strong>Video Settings</strong> to access settings. Try experimenting with these recommendations and restart Minecraft after making adjustments:</p><ul> <li data-list-item-id="e1848540271fdda21692d97340a5a0e84"> <strong>Adjust Graphics setting</strong>: Select <strong>Graphics: Fast</strong> if set to Fancy or Fabulous.</li> <li data-list-item-id="e7e6b0c819e26c25d3c8bdc54fc29987b"> <strong>Change Render Distance</strong>: Choose a setting below the default of 12 chunks.</li> <li data-list-item-id="edfbebd5b8154f104c876fd1ebc7a0d90"> <strong>Disable Smooth Lighting</strong>: Select <strong>Smooth Lighting: Off</strong> if enabled.</li> <li data-list-item-id="e0f9f33ab7d9f6651525235f5f4b1ce12"> <strong>Adjust Chunk Builder</strong>: Select <strong>Chunk Builder: Threaded</strong> instead of Fully Blocking or Semi Blocking.</li> <li data-list-item-id="e2f81b9dd507fc7be90b60b8c6ee1e6e0"> <strong>Adjust Clouds</strong>: Select <strong>Clouds: Fast</strong> if set to Fancy.</li> </ul><p>If you see an improvement in gameplay, gradually increase these settings until you see an improved render distance without performance issues.</p><h2 id="h_01K3HJFPSNA2W8NVGRMJDXFX0C">More troubleshooting resources</h2><ul> <li data-list-item-id="e0fc10d99b6338b3040969b8bf9ff3097"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/27554449862285" target="_blank" rel="noopener noreferrer">Fixing Crashes and Lag Issues in Minecraft</a></li> <li data-list-item-id="ebb8b704ec8221b7590e38750d0230462"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/39083573916941">Fix Game Crashes by Allocating More Memory to Minecraft: Java Edition</a></li> </ul>
SupportCreate a New Minecraft: Java Installation to Troubleshoot Launcher Crashes
<p>If the Minecraft Launcher crashes when you select play for Minecraft: Java Edition, the problem could be with the exiting installation. Here’s how to create a fresh Minecraft installation and return to default settings to help determine if a corrupt installation is causing the problem.</p><h2 id="h_01K3HJ8WKE4S77F2F2282CJA0R">How to create a new Minecraft: Java Edition installation</h2><ol type="1"> <li data-list-item-id="e126e5fbdbbddd4219fe1bf9d4ce41b3f">Open the Minecraft Launcher and sign in with your Microsoft account.</li> <li data-list-item-id="eb3e21d64180a618bd2f20a10b30575a5">Select <strong>Minecraft: Java Edition</strong> on the left.</li> <li data-list-item-id="e79e8ae5466c9025b3b79648380d8cba9">Select the <strong>Installations</strong> tab at the top.</li> <li data-list-item-id="e83ba0bc10862d65b64234312e56752af">Select <strong>New installation</strong>.</li> <li data-list-item-id="e1c0ee3f0cc198a16b7dfa48f574c98f6">Enter a name for your test installation and select the same game version as the world that’s crashing.</li> <li data-list-item-id="e14b41267d2f94824f393096aa367024c">Uncheck <strong>Launch after Install</strong> if you’d like to manually launch Minecraft when it’s done installing.</li> <li data-list-item-id="e2033662708b50ead62f9039645b663f0">Select <strong>Install</strong> and launch Minecraft once it’s done installing if needed.</li> </ol><p>If Minecraft launches successfully after you create a new installation, troubleshoot downloaded mods or advanced setting on your previous installation. You can also copy the default settings from the new installation and see if that fixes the issue on your existing world. This includes the resolution and the JVM arguments.</p>
SupportHow to Redeem a Prepaid Card for Minecraft
<p>Minecraft: Java and Bedrock Edition for PC pre-paid cards can be used on a new or existing Microsoft account and entitles the cardholder to one Minecraft: Java or Bedrock Edition for PC license. With access to both versions, you can play on Windows, macOS, or Linux.</p><h2 id="h_01J40093AF5K6N6C69AME04GBE">How to Redeem a Minecraft Gift Card in Your Microsoft Account</h2><ol> <li data-list-item-id="e5f71665032d5aad6e6a1a28a98918478">Visit the <a href="https://account.microsoft.com/billing/redeem" target="_blank" rel="noopener noreferrer">gift code redemption page</a> in your Microsoft account.</li> <li data-list-item-id="e5cdb2321cb4164ec5b1a5efacfc46ba0">Sign into the Microsoft account that you want to use to play Minecraft.</li> <li data-list-item-id="e5dca31ae575df755e8047121007c105d">Scratch off the silver area, enter the code found on the back of your pre-paid card into the Code field, and click Next.</li> <li data-list-item-id="e3bf73326adea25375677e7a0cc7c91c5">Check the details of your gift and click the Confirm button.</li> <li data-list-item-id="eb0bd184e3fde45356a803f2c4d47901e">Follow the link on the confirmation screen to install Minecraft or visit <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/23907917790093">Download and Install the Minecraft Launcher</a> to learn about installing Minecraft for Windows, Mac, or Linux.</li> </ol><h2 id="h_01J400A95FX3GD6TYP7FK30NC6">How to Redeem a Minecraft Gift Card on Minecraft.net</h2><ol> <li data-list-item-id="eb32da06fa712bf2fe170bcd1e5974038">Visit the <a href="https://www.minecraft.net/en-us/redeem" target="_blank" rel="noopener noreferrer">Minecraft redemption page on Minecraft.net</a>.</li> <li data-list-item-id="e44acb015a0ee968ae6426ba7ca1bf92a">Scratch off the silver area on your card and type your code into the <strong>Redeem</strong> <strong>Code</strong> field.</li> <li data-list-item-id="e446837a7399764d2eba3fd3b2180d661">Click the <strong>Submit</strong> button.</li> <li data-list-item-id="efe7809204c1846fac0ae98ad04b28a7a">Sign into the Microsoft account that you want to use to play Minecraft.</li> <li data-list-item-id="ebd0c5b6342c77e528e3ac0d2a5f2722c">To Download the game, navigate to the <a href="https://www.minecraft.net/en-us/download" target="_blank" rel="noopener noreferrer">Minecraft Launcher download page</a> and click Download Launcher.</li> </ol><h2 id="h_01J9CC9TDF1HXF5BSG133DXZWG">Who to Contact for Gift Card Support</h2><ul> <li data-list-item-id="ea3ace1a5c41c1af522114fd51509eca2"> <strong>Gift code troubleshooting:</strong> If you run into any problems redeeming a gift code for Minecraft games, please first visit <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409745793677">Troubleshooting Minecraft Gift Redemption Errors</a>.</li> <li data-list-item-id="ecf5efef82a2749b88b51fd0891752f66"> <strong>Minecraft: Java Edition only gift cards:</strong> If you are trying to redeem a gift card purchased before December 1, 2020 that is specifically for <em>Minecraft: Java Edition only</em> and receive an error trying to redeem your gift code, please contact <a href="https://aka.ms/java-code-redeem-redirect">Minecraft Player Care</a>.</li> <li data-list-item-id="e9df4e3f16f17765bc26eb24434930ce7"> <strong>Minecraft: Java & Bedrock Edition:</strong> Gift codes for the Java & Bedrock Edition bundle are redeemed in the Microsoft store. Please contact <a href="https://support.microsoft.com/home/contact?linkquery=Troubleshoot%20Xbox%20gift%20card" target="_blank" rel="noopener noreferrer">Microsoft Support</a> or the platform the gift card/code was purchased from to get additional help.</li> </ul><p> </p>
SupportChange a Child Account’s Privacy & Safety Permissions for Minecraft Realms Stories
<p>You can change Privacy & Safety permissions to manage access to Minecraft Realms and Realms Stories features. If you want to know more about safety while playing Minecraft Realms, see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/19931506781325">Minecraft Realms Safety</a>.</p><p>Minecraft uses Microsoft account and Xbox features to enable parental control. You can use the Xbox website and app to manage access to Minecraft social features even if you do not own an Xbox. Most features are enabled by default on adult accounts, but feature access can be managed on any account type.</p><h2 id="h_01JPAZWCNAN9Y8TWP7HHH5PFSN">Required settings for Minecraft Realms Stories</h2><p>All of the settings below must be set to <strong>Allow</strong> for a child account to access Realms, share screen shots, and see other friends' stories. Setting names may vary depending on which tool you use. </p><ul> <li data-list-item-id="e2a3e2b714d4700999919b437bf87bcc1"> <strong>You can join multiplayer games</strong> or <strong>Join cross-network play</strong>: This controls the ability to join Realms and multiplayer games</li> <li data-list-item-id="eafe77a0b809c0909729529cbeb002383"> <strong>You can create and join clubs</strong> or <strong>Join clubs</strong>: This controls the ability to join and share in Realms Stories</li> <li data-list-item-id="ef571e007a0b9561c565304f76a8d5211"> <strong>You can upload captures to Xbox</strong> or <strong>See and upload community creations</strong>: This controls the ability to upload in-game screenshots</li> </ul><h2 id="h_01JPAZNFM87N31VWDWC3DPCQ73">Adjust account settings using the Xbox Privacy Online</h2><ol> <li data-list-item-id="ec4ef6e7a428968f49504ad82e8b7c865">Visit the <a href="https://account.xbox.com/en-us/settings" target="_blank" rel="noopener noreferrer">Privacy & online safety</a> on the Xbox Settings page.</li> <li data-list-item-id="e0823ed385491d125ce647f168d886dc3">Sign in using the parent account.</li> <li data-list-item-id="e943f3dcf8abe734082fd046cf6998eee">Click on the child account you want to manage.</li> <li data-list-item-id="e83fa21c63dc65e4f5c2feed8258e8131">Select the <strong>Xbox and Windows 10 devices Online Safety</strong> tab.</li> <li data-list-item-id="ebc000dba4d4775b8f9152c60e1283928">Adjust settings as desired.</li> <li data-list-item-id="e43a3cee1aa8fc0892daac85a7de58008">Click Submit and wait for the page to reload.</li> <li data-list-item-id="e136353ad5d93f47feb98f6ed863250b2">Sign out of Minecraft and restart for the new settings to take effect. </li> </ol><h2 id="h_01JPB02NGY6MW421YCBHR5CTQN">Adjust account settings using the Xbox Family Settings App</h2><ol> <li data-list-item-id="e994734847d940e396ecf5c01115d2ece">Launch the <a href="https://www.xbox.com/en-US/apps/family-settings-app" target="_blank" rel="noopener noreferrer">Xbox Family Settings</a> app on your mobile device.</li> <li data-list-item-id="e8e5787e63483d0340d11a106506bc2ed">Sign into using the parent's account.</li> <li data-list-item-id="ea8eefcb580b050291147d0498d62de52">Tap on the tile of the child account you want to manage.</li> <li data-list-item-id="e2c1a02e4c0f5c91b63cd15aa081a7061">Tap on the Settings gear in the top right. </li> <li data-list-item-id="e096699a324a22909a3d19e3d22eddb15">Adjust settings as desired. Changes are saved automatically.</li> <li data-list-item-id="eb25a490e750860aae4a04122b041008f">Sign out of Minecraft and restart for the new settings to take effect. </li> </ol><p>Microsoft and Xbox family settings allow you to control who can view profiles and how players connect with friends online. See these articles for information:</p><ul> <li data-list-item-id="e6972d7bd46c174a897ede98209b113ac"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/6985971367309">Managing Child Account Social Settings Using Xbox Settings Online</a></li> <li data-list-item-id="e7384f1cfe5cc9037f418129802d286eb"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/35189478489485">Managing Child Account Social Settings Using the Xbox Family App</a></li> </ul>
SupportFeedback and Fan Mail
<h2 id="h_01HCJKGQPYVXRH7TEX93JKTC24">Where can I send Minecraft fan mail? </h2><p><span data-contrast="none">We love getting fan mail from our players!</span><span data-ccp-props='{"134233117":true,"134233118":true,"201341983":0,"335559740":240}'> </span></p><p><span data-contrast="none">For anyone wanting to send us fan mail or just show your appreciation for the work that goes into Minecraft; address your mail to:</span><span data-ccp-props='{"134233117":true,"134233118":true,"201341983":0,"335559740":240}'> </span><br> </p><p><strong>Minecraft </strong><br><strong>One Microsoft Way </strong><br><strong>Redmond, WA 98052 USA </strong><span data-ccp-props='{"134233117":true,"134233118":true,"201341983":0,"335559740":240}'><strong> </strong></span><br> </p><p><span data-contrast="none">We appreciate every bit of mail we get from our wonderful players!</span><span data-ccp-props='{"134233117":true,"134233118":true,"201341983":0,"335559740":240}'> </span></p><h2 id="h_01K4B957YAQSTEANR4BZP2X6ZE">How do I get support?</h2><p>See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/19506833026829">Who to contact with your Minecraft support questions</a>.</p><h2 id="h_01HCJKGQPYDZM4JRH64K0ZZZ0S">Where can I submit suggestions? </h2><p><span data-contrast="none">For general feedback and suggestions for Minecraft, check out </span><a href="https://feedback.minecraft.net/hc/en-us" target="_self" rel="undefined">our official Minecraft feedback site</a><span data-contrast="none">.</span><span data-ccp-props='{"134233117":true,"134233118":true,"201341983":0,"335559740":240}'> </span><br> </p><p><span data-ccp-props='{"134233117":true,"134233118":true,"201341983":0,"335559740":240}'>You can also engage us on social media. See </span><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/360058532812"><span data-ccp-props='{"134233117":true,"134233118":true,"201341983":0,"335559740":240}'>Official Minecraft Sites</span></a><span data-ccp-props='{"134233117":true,"134233118":true,"201341983":0,"335559740":240}'> for information.</span></p><p><span data-ccp-props='{"201341983":0,"335559739":160,"335559740":259}'> </span></p>
SupportClear Your Minecraft Marketplace Cache
<p><span style="color: #262423;">Clear your Minecraft Marketplace cache as an initial troubleshooting step if you encounter any Marketplace content errors, such as trouble downloading Add-Ons in a world or Realm, errors with resource packs, or other Marketplace errors related to Add-Ons.</span></p><h2 id="h_01K6NY1YW42FFCMDVMYTTK2DEM">How to clear the Minecraft Marketplace cache</h2><ol type="1"> <li data-list-item-id="e88b6ab97ab5297a9635c0f26edda4100">Launch Minecraft: Bedrock Edition.</li> <li data-list-item-id="e70b9f78599e65525f11bf2ca71b5b734">Select <strong>Settings</strong>.</li> <li data-list-item-id="e28d3d8e83438eaad537f37d0263d5292">Select <strong>Storage</strong>.</li> <li data-list-item-id="e5567fda9caf4d3e70208f0ca3c587a19">Select <strong>Clear Marketplace Cache</strong>.</li> <li data-list-item-id="eb6a94031d62d4d3e60ffc1dc3733baff">Restart Minecraft and try to access the Marketplace again.</li> </ol><h2 id="h_01K6NY1YW4XA5B3ZBZJQ587JDE">Additional Minecraft Marketplace resources</h2><ul> <li data-list-item-id="e2c336b7a713cac6e03355aa99244f06a"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24069927866381">Invalid Session Error in Minecraft Marketplace</a></li> <li data-list-item-id="e06d4c675ebc2a477e54119f955620285"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/30719262067469">Troubleshooting Minecraft Marketplace Error Codes</a></li> <li data-list-item-id="e35bb936a70787d77fc19ecb4b5da23a6"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/360059025451">View Your Minecraft Marketplace Content</a></li> <li data-list-item-id="e0aaf44c81f60e76258e5aa7ed977d9da"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4408963926541">Get Help With Missing Minecoins in Minecraft Marketplace</a></li> </ul>
SupportRedownload Add-Ons to Fix Missing or Corrupted Packs
<p>If you accidentally deleted a resource or behavior pack from an Add-On, think an Add-On may be corrupted, or see a message about missing dependencies for an Add-On, you can redownload the Add-On to fix issues.</p><p>Before you attempt this process, we recommend you follow the steps in <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24121220131597">Disable Minecraft Add-Ons to Solve Game Issues</a> and <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/31826026567949">Delete Unused Marketplace Content in Minecraft</a> to disable and delete the existing Add-On first.</p><h2 id="h_01K6NX2AFP5WCC6GJ0ZVNMMPPD">How to redownload an Add-On</h2><ol type="1"> <li data-list-item-id="e6bbf9e909eba2c774b44843596c25e72">Launch Minecraft: Bedrock Edition.</li> <li data-list-item-id="e10db5e8871aa67f9c63c6b92bc4a8a63">Verify the gamertag above the avatar matches the account that purchased the Add-On.</li> <li data-list-item-id="e61691bdc069a383a9cb26d64ac74c931">Select <strong>Marketplace</strong>.</li> <li data-list-item-id="e9450c7638da7b56fe960e47aa96e9aa3">Select the <strong>bookcase icon</strong> at the top of the Marketplace to open My Library.</li> <li data-list-item-id="eb452a0aa0b796b8380d8dba15d4c30e6">Locate the Add-On you deleted by selecting its category or searching for it with the search bar.</li> <li data-list-item-id="e154e5ef2eb2b7f5ed9a81dcbc8b3d232">Select the Add-On.</li> <li data-list-item-id="e8bc67b5e99d6774765f44fdb32b2acfa">Select <strong>Download</strong> and select <strong>Download</strong> from the confirmation menu.</li> <li data-list-item-id="e398c0e42b3a50194c4ab0dcba47ba467">Select <strong>Activate Add-On!</strong> and follow the prompts to apply it to an existing or new world.</li> </ol><h2 id="h_01K6NX2AFPGPDJ8X7SPVA7Y3SH">Additional Add-On Resources</h2><ul> <li data-list-item-id="ea144678dd9a8c8f59c1f3dbf9f82ddcb"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24120525083533">Activate Add-Ons in Minecraft: Bedrock Edition</a></li> <li data-list-item-id="edafee2a23b66fcd4eb500ac08993d769"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/31825737845773">Clear Your Minecraft Marketplace Cache</a></li> <li data-list-item-id="ea6fd4f684d91fd6577168900f9378318"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/40076939139085">Troubleshoot Add-On Issues in Minecraft</a></li> </ul>
SupportHow Minecraft Stores World Files on Your Android Device
<p>Your worlds on Minecraft for Android are stored in the File Storage Location that was selected in your Minecraft storage settings when you created your world. You can have worlds stored in both Application and External File Storage Location options and switch between the two options to change which Minecraft worlds appear on your play screen.</p><h2 id="h_01K7PYWJ6FYHGZ97X6H35GPYH3">Find or change where your Minecraft worlds are stored on Android</h2><p>If you don’t see a world you created on your Android device on the Minecraft Play screen, you can change your File Storage Location to see if it is stored in an alternate location. If you want to have Minecraft worlds you create available for manual backup or transfer, you can set your file storage location to External.</p><ol> <li data-list-item-id="e0a5490d8c06698c04cf4e780dfb1feee">Open Minecraft on your Android device.</li> <li data-list-item-id="e252a0f3e0cd62e138ae0004b4c948b9c">Select <strong>Settings</strong>.</li> <li data-list-item-id="ea0b24fddfc8fc673a1fcf6cf7e3cdc89">Select <strong>Storage</strong>.</li> <li data-list-item-id="ef90e37986331d3c02c92f546c11a5364">View or change the setting under <strong>File Storage Location</strong>. Options are <strong>Application</strong> or <strong>External</strong>.</li> </ol><h2 id="h_01K7PYXT7MG6YTSVK6E15Y167N">Minecraft for Android world storage location options</h2><ul> <li data-list-item-id="e197f6cf8d52302a738c9ae7141640a29"> <strong>Application</strong>: This is the default setting. Your world files and progress data are stored within the Minecraft application data and is not available as separate files or folders you can export to a computer for backup. See <a href="https://help.minecraft.net/hc/en-us/articles/4409165790605-Use-Realms-to-Transfer-a-Minecraft-Bedrock-Edition-World-to-Another-Device">Use Realms to Transfer a Minecraft: Bedrock Edition World to Another Device</a>.</li> <li data-list-item-id="e5de70e29fe36d6cdc2b12007053f0f4e"> <strong>External</strong>: “External” storage means that your files are stored outside the Minecraft application and not necessarily on an external storage device, such as an SD card. Minecraft worlds created when the External setting is selected are stored in an accessible folder at <strong>Android > data > com.mojang.minecraftpe > files > games > com.mojang > minecraftWorlds</strong> and can be downloaded for backup or transfer to another Android device.</li> </ul>
SupportTransfer a Minecraft: Java Edition World to a New Device
<p>If you installed Minecraft: Java Edition on a new computer, you can transfer your Minecraft: Java Edition worlds, so you can keep building without starting over. If you have not exported a backup file of your world to transfer, visit <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/40340122067085">Save a Backup of Your Minecraft: Java Edition World</a> to learn how.</p><ol> <li data-list-item-id="e82b5be24c0a92dbbc237a02bed9d5935">Copy the zipped backup file to your new computer and unzip it.</li> <li data-list-item-id="ebfeaa17b4cd5bee2be872d2d48353a96">Move the folder containing the unzipped world folder into your Minecraft <strong>saves</strong> folder on the new computer.</li> <li data-list-item-id="ea668ba9aa5b32e3b5b55432e1cd105e7">Windows: <strong>%appdata%\.minecraft\saves</strong> </li> <li data-list-item-id="ecbf70a30abb6d8b72aff39c3c8c2ab7c">macOS: <strong>~/Library/Application Support/minecraft/saves</strong> </li> <li data-list-item-id="e4b49dda0263ed6436e298063ed64f15a">Launch Java Edition.</li> <li data-list-item-id="e0ed92d746db45e59aa3bcab4907a813d">Select <strong>Singleplayer</strong>. Your world will now appear as a playable option.</li> </ol>
SupportFind Your Minecraft: Java Edition Backup World
<p>To preserve a copy of your Java Edition world that you can store or transfer, you must create a manual backup. Backups are stored in a folder on your device, which you can easily navigate to either through your Java Edition game or the Minecraft Launcher. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/40340122067085">Save a Backup of Your Minecraft: Java Edition World</a> to learn how to save your worlds.</p><h2 id="h_01K7JH8615NZRP79T4ZQJEXPDA">Find your Java Edition backups folder in the game</h2><ol> <li data-list-item-id="ed28abcfa5f3f36b6b29cb3e3a6f86eb5">Open Minecraft: Java Edition.</li> <li data-list-item-id="e7b067c137077a036179fb07a48ae3245">Select <strong>Singleplayer</strong>.</li> <li data-list-item-id="e6459b0a9db4cfef925d9d0172898be8b">Select your world.</li> <li data-list-item-id="e752b48fe2d4431da52e1196010dd915b">Select <strong>Edit</strong>.</li> <li data-list-item-id="e98c99f8d867a24d0c37300a41f14e38d">Select <strong>Open Backups Folder</strong>.</li> </ol><h2 id="h_01K7JH8BG74SQ38DTZVY3Z8NT5">Find your Java Edition backups folder with the Minecraft Launcher</h2><ol> <li data-list-item-id="ec7dcf0cd9882bfd84f82de10a70127ab">Open the <strong>Minecraft launcher</strong> and sign in.</li> <li data-list-item-id="ec03e5cf8103d3c0b33857d6a30333aff">Select the <strong>Minecraft: Java Edition</strong> tab on the sidebar.</li> <li data-list-item-id="ec2434e4e0adf886231e89ed9e4746640">Select the <strong>Installations</strong> tab on the top of the screen.</li> <li data-list-item-id="e6973fed63430f735afe696ff9cd19d64">Highlight the Minecraft installation you used to back up your world.</li> <li data-list-item-id="eb4958fd53955e1554b40adc2ed1e089b">Select the <strong>folder</strong> <strong>icon</strong> to open the installations folder on your computer.</li> <li data-list-item-id="e07123aff18eeb2c72e1b05a5dacc8ae3">Select the <strong>backups</strong> folder.</li> </ol><p>You can move this backup to an external hard drive for safekeeping or transfer it to another device running Minecraft: Java Edition.</p>
SupportAdd Friends to Your Friend List in Minecraft: Bedrock Edition
<p>If you and your friend play Minecraft: Bedrock Edition on different platforms, you will need to add each other to your Microsoft account friend lists first. This is done through the game, and you can share your Microsoft account Gamertag from the same screen.</p><h2 id="h_01JRDKEWD51N2DYB8JS4E0NTV1">Add friends to your friends list</h2><ol> <li data-list-item-id="ebb08fd6f8336aab71d1455478bf30267">Join your Minecraft: Bedrock Edition single-player or Realm world.</li> <li data-list-item-id="ea02da30104e30aa82c638c129a1fc75f">Pause the game.</li> <li data-list-item-id="e9194e39776d4908f85359e9ca64347e3">Select the <strong>Social</strong> button in the top-right.</li> <li data-list-item-id="eeb4fe0360628c3a1e1146c558eab3a58">Select <strong>Search</strong> <strong>for</strong> <strong>players</strong>.</li> <li data-list-item-id="e484d99643ed4def1e15395b7a273e483">Enter your friend’s Microsoft account gamertag into the<strong> Find Players by gamertag</strong> field.</li> <li data-list-item-id="ec5d10554c6466aa173ddaa25a80d1969">Select the <strong>Add</strong> button next to your friend’s gamertag.</li> </ol><h2 id="h_01K8MD7ZG5VGZQRNKQV1DAJNAK">Add recommended friends from the search for players menu</h2><p><span style="color: #262423;">Minecraft will display gamertags based on your existing friends list and people you follow.</span></p><p><span style="color: #262423;">To add a new friend from the Social list, select their gamertag under <strong>Recommended friends</strong> and then select <strong>Add friend.</strong></span></p><h2 id="h_01JRDKEWD57DEG7ADD5FYSCQ9Z">Find and share your Microsoft account gamertag</h2><p>You can share your gamertag with friends from the Social list, too.</p><ul> <li data-list-item-id="eb7e46d03de29b06ddd06da50d2519db3"> <strong>Scan QR Code</strong>: Have your friend use their mobile device to scan your QR code. This will navigate them to your Xbox profile where they can add you as a friend.</li> <li data-list-item-id="ed87f0705193a68eb5c3d7ec200a10cbe"> <strong>Share</strong>: The Share button will open a context menu for sending your gamertag.</li> <li data-list-item-id="e364b4b6bd0eb2410de9b14839422b821"> <strong>Copy Gamertag</strong>: Select Copy Gamertag to copy your gamertag to the clipboard for you to share with friends however you’d like.</li> </ul>
SupportTake and Manage Screenshots in Minecraft: Bedrock Edition
<p><span style="color: #262423;">Any in-game screenshots you take can be viewed and managed in your Minecraft Screenshot Gallery or your Minecraft profile. Here’s how to take screenshots, where to find them, and how to delete them.</span></p><h2 id="h_01K8PG6SJ1TZQDVGDPYHDHB0RW">How to take a screenshot in-game</h2><ol> <li data-list-item-id="e031d87b7489465658560ce4c04ddbefa">Pause the game.</li> <li data-list-item-id="e0628f511b35e794f4b94a816ae42014a">Select the camera icon.</li> </ol><p><span style="color: black;">If you play with a keyboard, you can also take a screenshot with hotkeys. Go to <strong>Settings</strong> > <strong>Keyboard & Mouse</strong> to reference or configure your screenshot hotkey.</span></p><h2 id="h_01K8PG6SJ1EYN96421EFRJYSYQ">How to view your screenshot gallery</h2><ol> <li data-list-item-id="edb6fc02d0c28de05d9c26ca0429d8e57">Pause your game.</li> <li data-list-item-id="e07a502ad22e5b2d041d695cc2bd0205c">Select <strong>Social</strong> in the top-right.</li> <li data-list-item-id="eb4ba9f76b2393666926b285a54f81876">Select your name.</li> <li data-list-item-id="e5a85fe88517692224e861b1578f85ace">Select <strong>Screenshot gallery</strong>.</li> </ol><p><span style="color: black;">You can also find your Screenshot Gallery outside of game when you </span><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/27780504581389"><span style="color: black;">View and Edit Your Minecraft Profile</span></a><span style="color: black;">.</span></p><h2 id="h_01K8PG6SJ1VP50XGTZ90NF5B3D">How to delete screenshots from your screenshot gallery</h2><p>You can delete individual screenshots or multiple screenshots from your screenshot gallery. You can also delete all your saved screenshots through the Settings menu.</p><ul> <li data-list-item-id="eaca463447b140dbe537d83987a56d680"> <strong>Delete an individual screenshot from the gallery</strong>: Select the screenshot to delete from your screenshot gallery, select <strong>Manage</strong>, and select <strong>Delete screenshot</strong>.</li> <li data-list-item-id="ea2f792f134016b8f9ce70a0fa83db309"> <strong>Delete multiple screenshots from the gallery</strong>: Select the three-dot overflow menu in the top-right of the screenshot gallery, select <strong>Delete screenshots</strong>, and select all screenshots to delete. Select and confirm <strong>Delete [x] screenshots</strong>.</li> <li data-list-item-id="ef1c42af0e6521cf42abb6d12b20249a6"> <strong>Delete all your screenshots from the Settings menu</strong>: From the main menu, select <strong>Settings</strong> > <strong>Storage</strong> > <strong>Delete Local Screenshots</strong> and confirm your choice.</li> </ul><h2 id="h_01K8PG6SJ115C1TTQKDA686B22">More information about your screenshot gallery</h2><ul> <li data-list-item-id="eb63ff98d1baa721da3f1bdd39e2f538c">Screenshots are saved locally on your device.</li> <li data-list-item-id="ebe2443d290feac3193fd3c46da71294f">A maximum of 100 images can be saved.</li> <li data-list-item-id="ee4caf252aa7d01d783c57a632f456834">Deleted screenshots cannot be recovered.</li> </ul>
SupportCancel a Minecraft Marketplace Pass Subscription
<p><strong>How do I cancel my Marketplace Pass Subscription?</strong></p><p>Your subscription is managed from the store platform where you originally started the subscription. Here’s how to cancel or turn off auto-renewal for each platform:</p><h3 id="h_01HQ3SN472RZNP54GYKM06Q8WF">Android and Chromebook</h3><ol> <li data-list-item-id="e2b04c79e3e03ac9c590f45cd15de612d">Go to <a href="https://play.google.com/">Google Play</a> and sign into the Google account used to purchase your subscription.</li> <li data-list-item-id="e3817c5a13dcad60921a492574a6dfa5e">Select <strong>My subscriptions </strong>on the left.</li> <li data-list-item-id="e02651d9e2d9549ebc807e69787aff4db">Select the subscription you want to cancel.</li> <li data-list-item-id="e35270eca5de39d0d514e4a9d41b73567">Select<strong> Manage </strong>and <strong>Cancel Subscription</strong>.</li> </ol><p>See <a href="https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DDesktop&hl=en&oco=0">Cancel, pause, or change a subscription on Google Play</a> for more information.</p><h3 id="h_01HQ3SQV127XYN7S83XMDZ19FK">iOS</h3><ol> <li data-list-item-id="e729757f6fce7f56b5ef3e1dfa7e4e70a">Open the Settings app on your iPhone or iPad.</li> <li data-list-item-id="eda635ca28c73e508e50238398559efbe">Sign into the Apple ID you used when you purchased your subscription.</li> <li data-list-item-id="e34139b1a9fc80839b6bbf6aab76b7ec1">Select the account name.</li> <li data-list-item-id="e59ff32fe46667e4087419b8bd879073e">Select <strong>Subscriptions.</strong> </li> <li data-list-item-id="eb03ff3b8c711fde7c56e68bd396c7761">Select the subscription that you want to manage.</li> <li data-list-item-id="efdad798ae3dcde1bcce74d8bbee9ffe0">Select <strong>Cancel Subscription.</strong> </li> </ol><p>See <a href="https://support.apple.com/en-us/118428">If you want to cancel a subscription from Apple</a> for more information.</p><h3 id="h_01HQ3STBS7TSXZCFZFPS8DN6RV">Nintendo Switch</h3><ol> <li data-list-item-id="e4079389ea58f16150fa1a8b3c801510c">Open the <strong>Nintendo eShop</strong> from the Nintendo Switch HOME Menu. </li> <li data-list-item-id="e8ed07995c5b57631819a10bb7d3de64b">Select the Nintendo Account that purchased the subscription.</li> <li data-list-item-id="edf96a664c821a6a2b523da5751247930">Select your user icon in the top-right corner of the screen.</li> <li data-list-item-id="eea9501a90212b8239a812013aed74f70">Select <strong>Your Subscriptions</strong> to view a list of in-game passes you are subscribed to.</li> <li data-list-item-id="ed863fc08b5e9d1aae646141e8c81866d">Select <strong>Turn Off Automatic Renewal</strong> next to the in-game subscription to cancel automatic renewal.</li> </ol><p>See <a href="https://en-americas-support.nintendo.com/app/answers/detail/a_id/54285/kw/subscription/p/994/c/251">How to Cancel Auto-Renewal for an In-Game Subscription</a> for more information.</p><h3 id="h_01HQ3SVSREWB8WY70ZWYW5SX3S">PlayStation</h3><ol> <li data-list-item-id="e7f8364e31b75ca7b6cc98765dc3e46aa">Sign in to <a href="https://www.playstation.com/acct/management">Account Management</a>.</li> <li data-list-item-id="e59c29e35ccef4541b75fd510e6daa6cc">Select <strong>Subscription</strong> from the menu on the left of the screen.</li> <li data-list-item-id="e115af881cf4bbdfb7095731696a2705f">Select <strong>Turn Off Auto-Renew</strong> next to the subscription you would like to cancel.</li> </ol><p>See <a href="https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/">How to manage subscriptions on PlayStation (US)</a> to manage your subscriptions on your console.</p><h3 id="h_01HQ3SYP21Z4W6XRN248MNAMFK">Windows 10 and above</h3><ol> <li data-list-item-id="e2108b2153b2e0b26cf1b5742a0f6fcc7">Go to the <a href="https://account.microsoft.com/services/">Microsoft Account page</a> and log in to your account.</li> <li data-list-item-id="e1be5916a50818133ca556325e05f04bd">Find the subscription you want to cancel.</li> <li data-list-item-id="e610451ddeec0dd8816e2f0b6d7a8ab8b">Select <strong>Manage Subscription</strong>.</li> <li data-list-item-id="e11c340ef818ad5e97a9c52b86998aa67">Update your subscription as needed.</li> </ol><h3 id="h_01HQ3SZAZRK4Q3X5CDBGXPJ28F">Xbox</h3><ol> <li data-list-item-id="e2f78151718bc1547ba1e3c23bd844fc6">Sign into<a href="https://account.microsoft.com/services/"> Services & Subscriptions</a> with the account you used when you purchased your subscription.</li> <li data-list-item-id="e1649b0294b23628c83a5f312a55d3c14">Find your subscription.</li> <li data-list-item-id="eaaab325fd4d83df72296fe3d1ed14a24">Select <strong>Manage.</strong> </li> <li data-list-item-id="ed2abea6fa43e47327bf07d38aaf80f2e">Select <strong>Cancel</strong>.</li> <li data-list-item-id="e7e71e027b3a7b4a155127848f1334cc2">Follow the instructions on the page to proceed with cancellation.</li> </ol><p>See <a href="https://support.microsoft.com/en-us/help/4522164/microsoft-account-how-to-cancel-your-subscription?fref=services_help_cancelSub">How to cancel your Microsoft subscription</a> for more information.</p>
SupportTroubleshooting Graphics Issues in Minecraft: Bedrock Edition
<p><em>For Minecraft: Java Edition, see </em><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409137348877" target="_blank" rel="noopener noreferrer"><em>Troubleshooting Video and Graphics Issues in Minecraft: Java Edition</em></a><em>.</em></p><p>If you’re seeing graphics or performance issues in Minecraft: Bedrock Edition, try these suggestions below.</p><h2 id="h_01JXXE4Z59YC1YD6GYNGAB11W6">Download device system and game updates</h2><ul> <li data-list-item-id="e01a3c5e778846377b467aec12c1f5f16"> <strong>Update Minecraft</strong>: See these platform articles to learn more:<ul> <li data-list-item-id="e3f263d0c8bd8c0d503d7c477905db40c"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/25519964899597" target="_blank" rel="noopener noreferrer">Manually Update Minecraft on Windows</a></li> <li data-list-item-id="e9e0bc0503a5217c9b7d037070aaac8fc"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409172223501" target="_blank" rel="noopener noreferrer">Manually Update Minecraft on Mobile Devices</a></li> <li data-list-item-id="e138da4760c1a2ed9fcb6abc9b2964b1b"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/27914177012749" target="_blank" rel="noopener noreferrer">Manually Update Minecraft on Consoles</a></li> </ul> </li> <li data-list-item-id="ef48e6d7959fc4bc7592629db22ffef38"> <strong>Update your operating system</strong>: Download any operating system or software updates for your gaming platform.</li> <li data-list-item-id="e70d85412feade04f58d34b40914b29a6"> <strong>Update graphics drivers</strong>: Windows PC players can find updated drivers here: <a href="https://www.amd.com/en/support/download/drivers.html" target="_blank" rel="noopener noreferrer">AMD</a>, <a href="http://www.nvidia.com/Download/index.aspx" target="_blank" rel="noopener noreferrer">NVIDIA</a>, or <a href="https://downloadcenter.intel.com/" target="_blank" rel="noopener noreferrer">Intel</a>.</li> <li data-list-item-id="e558648236be7e84f4ddaf5b233efc17f"> <strong>Verify minimum requirements</strong>: If playing on a Windows PC, verify your system meets minimum system requirements to play Minecraft. <a href="https://www.minecraft.net/en-us/store/minecraft-deluxe-collection-pc?tabs=%7B%22details%22%3A1%7D#accordionv1-b6c8df09da-item-7739893325:~:text=Windows%2010%20system%20requirements" target="_blank" rel="noopener noreferrer">Visit Minecraft.net</a> and select Compare Features to see the latest.</li> </ul><h2 id="h_01JXXE4Z5A0CT41QTHP5DPV22E">Change Minecraft game settings</h2><p>If downloading updates didn’t solve the problem, try turning off any add-ons and changing your video settings.</p><ul> <li data-list-item-id="e5acd9864b0998d66e5bb73bec75e0a55"> <strong>Disable Add-ons:</strong> To turn off or manage content, see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24121220131597" target="_blank" rel="noopener noreferrer">Disabling Minecraft Add-Ons</a>.</li> <li data-list-item-id="e73038200ef934f2c7ad6e9a51f7adffe"> <strong>Change video settings:</strong> See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4410246518669" target="_blank" rel="noopener noreferrer">Optimizing Minecraft: Bedrock Edition Video Settings and Performance</a>.</li> </ul><p>For more device and setup suggestions, see <a href="https://help.minecraft.net/hc/en-us/articles/27554449862285-Fixing-Crashes-and-Lag-Issues-in-Minecraft" target="_blank" rel="noopener noreferrer">Fixing Crashes and Lag Issues in Minecraft</a>. If you also see a Minecraft error code, see <a href="https://help.minecraft.net/hc/en-us/articles/4404016313741">General Error Code Troubleshooting for Minecraft: Bedrock Edition</a>.</p>
SupportTroubleshooting Errors Playing Minecraft Multiplayer Games with a Child Account
<p>If you are playing Minecraft signed in with a child account and receive the error “You cannot play online multiplayer because of how your Microsoft account is setup,” the adult Family Account owner will need to review and change your privacy settings to join multiplayer games or Realms.</p><p>See <a href="https://help.minecraft.net/hc/en-us/articles/24302916594701" target="_blank" rel="noopener noreferrer">Managing Multiplayer Game Access for a Child Account In Minecraft</a> for more information on managing permissions for the child account.</p><ul> <li data-list-item-id="e9dcf15db9721d5c9c118b3cd59256bc6"> <strong>Error codes</strong>: If you are getting an error code, see <a href="https://help.minecraft.net/hc/en-us/articles/4404016313741-Error-Code-Troubleshooting-for-Minecraft-Bedrock-Edition">General Error Code Troubleshooting for Minecraft: Bedrock Edition</a> to look into various fixes.</li> <li data-list-item-id="ee100a20f662c7e23a58701eafb8398d8"> <strong>Internet connection</strong>: If you may be encountering internet connection issues, see <a href="https://help.minecraft.net/hc/en-us/articles/30437628422413-Troubleshoot-Minecraft-Network-Connection-Errors">Troubleshoot Minecraft Network Connection Errors</a>.</li> <li data-list-item-id="ee6c722a4bf8f493006be3bec3be53e59"> <strong>Multiplayer troubleshooting</strong>: You can also see <a href="https://help.minecraft.net/hc/en-us/articles/4409236107789-Troubleshooting-Unable-to-Join-Multiplayer-Worlds-in-Minecraft">Troubleshooting Unable to Join Multiplayer Worlds in Minecraft</a> for more potential fixes.</li> </ul>
SupportManage Minecraft Cloud Saves on Nintendo Switch
<p>You can save your game to the cloud for Minecraft: Bedrock Edition, Minecraft Dungeons, and Minecraft Legends on Nintendo Switch with an active <a href="https://www.nintendo.com/us/online/nintendo-switch-online/expansion-pack/">Nintendo Switch Online Account</a>.</p><h2 id="h_01K7SXE6P7XJY8RMW7T2MZ9QTK">Enable automatic cloud saves on Nintendo Switch</h2><ol> <li data-list-item-id="e26fa4dfc6ca3144b2c65cb9b4ab2a183">Navigate to <strong>Minecraft:</strong> <strong>Bedrock</strong> <strong>Edition</strong>, <strong>Minecraft</strong> <strong>Dungeons</strong>, or <strong>Minecraft</strong> <strong>Legends</strong> on your Nintendo Switch home screen.</li> <li data-list-item-id="eed82f1911c93cbdf800370f6b32fe7dd">Press the + button.</li> <li data-list-item-id="e39a382b3f194271f0688681a3afd3fbe">Select <strong>Save</strong> <strong>Data</strong> <strong>Cloud</strong>.</li> <li data-list-item-id="e6236a7bb8132ed6ad59a4e4e9d8fba94">Choose your profile.</li> <li data-list-item-id="e17e98451fe89b6072d8fcd3022260528">Select <strong>Back</strong> <strong>Up</strong> <strong>Save</strong> <strong>Data</strong>.</li> </ol><h2 id="h_01K7SXFXHJD8QCP1F965KPSMS0">Restore an automatic cloud save on Nintendo Switch</h2><ol> <li data-list-item-id="e917519f4bcced96fb1934919183682a9">Navigate to <strong>Minecraft:</strong> <strong>Bedrock</strong> <strong>Edition</strong>, <strong>Minecraft</strong> <strong>Dungeons</strong>, or <strong>Minecraft</strong> <strong>Legends</strong> on your Nintendo Switch home screen.</li> <li data-list-item-id="e718c65cf5f3ee5d1b8e0fe1bcbf24ebf">Press the + button.</li> <li data-list-item-id="ed9efdec74945c107e4225de731aa45eb">Select <strong>Save</strong> <strong>Data</strong> <strong>Cloud</strong>.</li> <li data-list-item-id="e11af79abd0732d0acba5e02f6a5f4593">Choose your profile.</li> <li data-list-item-id="e59fa2afbc0dc25290fcd4a25225942c8">Select <strong>Download</strong> <strong>Save</strong> <strong>Data</strong>.</li> </ol>
SupportTroubleshoot Minecraft Network Connection Errors
<p style="background-color: white;"><span style="color: #262423;">If you’re having problems playing with friends, accessing Realms, or using the Minecraft Marketplace, there may be a problem with your internet connection. Try these network troubleshooting suggestions to see if they fix the issue.</span></p><h2 id="h_01K22PEC9E0855CZXPJ55V68NT">Internet and Network Troubleshooting</h2><ul style="list-style-type: disc;"> <li style="background-color: white; color: #262423;" data-list-item-id="e2a4e6f5507164fef2cc043983de51626"> <strong>Use a home/personal network</strong>: If you’re attempting to connect on a work or school internet connection, there may be network restrictions preventing you from playing.</li> <li style="background-color: white; color: #262423;" data-list-item-id="ea2fec20d6bfd75848f789fac2f0c37b5"> <strong>Check your internet connection:</strong> Verify that you (and the player you’re trying to play with) can visit other websites without issues.</li> <li style="background-color: white; color: #262423;" data-list-item-id="ea31da87f317cedafff94d8594d416a93"> <strong>Pause other network traffic</strong>: Stop software downloads, video streams, or network-heavy tasks on your gaming device and other devices. If you share your network, you may want to ask others to do the same while you’re troubleshooting.</li> <li style="background-color: white; color: #262423;" data-list-item-id="e9f928a36d9fe895cf6cd897c55101f27"> <strong>Check your internet speed</strong>: Run an internet provider recommended speed test to check your internet connection speed and latency.</li> <li style="background-color: white; color: #262423;" data-list-item-id="e83c99b73c25296c250811060dd99fdb4"> <strong>Verify wireless connection strength</strong>: If you’re playing on a wireless network, try moving your gaming device closer to your router.</li> <li class="wysiwyg-list-bold" style="color: #262423;" data-list-item-id="ec37cdef3514d0a8b6d595a95956cde6c"> <strong>Check DNS settings:</strong><ul style="list-style-type: disc;"> <li style="color: #262423;" data-list-item-id="e300c7dde96723d74371d582f64688f61">If you manually adjusted any of the DNS settings for your device, you may want to set them back to “automatic.”</li> <li style="color: #262423;" data-list-item-id="e5687c4bde3a6e7795cf1a1994558e828">If you’re on PC, you can also try to flush your DNS cache. See <a href="https://support.microsoft.com/en-us/windows/fix-ethernet-connection-problems-in-windows-2311254e-cab8-42d6-90f3-cb0b9f63645f" target="_blank" rel="noopener noreferrer"><span style="color: windowtext;">Fix Ethernet connection problems in Windows</span></a><span style="color: windowtext;"> and expand the <strong>Run network commands</strong> section for instructions.</span> </li> </ul> </li> <li style="color: #262423;" data-list-item-id="ef5fe7c6baf8384610b5d70f46f7d8528"> <strong>Check NAT settings:</strong> If you’ve changed your NAT settings for port forwarding or you’re using a VPN, you may need to configure your router to use moderate or open Network Address Translation (NAT).</li> <li style="background-color: white; color: #262423;" data-list-item-id="ed0244ac423f3cb520bdc9f9462ef9b32"> <strong>Allow Minecraft through your firewall or VPN:</strong> If you have a firewall, antivirus software, or are using a VPN, check the settings to be sure that it is not blocking or slowing your connection. Ports that need to be open are 80 without destructive proxies, 443 without destructive proxies, 3748, 19132, 19133.</li> </ul><h2 id="h_01K22PEC9EBREGH2JB66PSHRTP">Additional Troubleshooting Resources</h2><ul> <li data-list-item-id="e39d598f5390071a417788b4bee54eef9"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/35930809028749" target="_blank" rel="noopener noreferrer">Requirements to Play Minecraft Multiplayer Games</a></li> <li data-list-item-id="e40164397b11559486971bf3b927d0b45"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/27554449862285" target="_blank" rel="noopener noreferrer">Fixing Crashes and Lag Issues in Minecraft</a></li> <li data-list-item-id="e57dc3e1823729e8a7d2af2119f0843b4"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4410376128013" target="_blank" rel="noopener noreferrer">Troubleshoot Minecraft Realms Connection Errors</a></li> </ul>
SupportLinux Secure Token Storage Failure for Minecraft: Java Edition
<p><span data-contrast="none">We have identified some issues with Minecraft: Java Edition for Linux when attempting to sign in. Below are some solutions based on your Linux version.</span><span data-ccp-props='{"134233117":true,"134233118":true,"201341983":0,"335559740":240}'> </span></p><h2 id="h_01KKHEWDTMQVGDBNHMJEEHZS19">Secure Token Storage Failures - Linux (Ubuntu)</h2><p><span data-contrast="none">The most common cause of this error is the use of an unofficial Minecraft Launcher package. The simplest fix is to </span><a href="https://www.minecraft.net/en-us/download#alternate-versions" target="_self" rel="undefined">download the official Launcher package for your system</a><span data-contrast="none">. If you would like to continue using the package you currently have, additional troubleshooting steps for known issues have been included below.</span> <br><br><span data-contrast="none">If you have gotten the Minecraft Launcher using snap rather than through our official channels, the package will require access to the password manager service to be able to cache login information correctly and securely. You can either allow access by </span><a href="https://snapcraft.io/docs/interface-management" target="_self" rel="undefined">connecting the password-manager-service plug</a><span data-contrast="none"> if your snap allows or by </span><a href="https://snapcraft.io/docs/snap-confinement" target="_self" rel="undefined">adjusting the snap to use the --classic confinement flag when installing or refreshing</a><span data-contrast="none">. Please note that when using an unofficial package, there are potential security issues with either of these solutions.</span> </p><h2 id="h_01KKHEWDTM9WHZ49TQ6R9CZ1SA">Secure Token Storage Failures - Arch Linux</h2><p><span data-contrast="none">Another common error is that the gnome-keyring dependency is not fulfilled. Gnome-keyring is used for storing data needed to allow for auto-logins and is often missed if you are running a desktop environment other than GNOME. To solve the issue, </span><a href="https://wiki.archlinux.org/title/GNOME/Keyring" target="_self" rel="undefined">install gnome-keyring and start the daemon,</a><span data-contrast="none"> then try running the launcher again.</span></p>
SupportDownload and Play Minecraft Through Family Share on PC
<p>Did you know that you can share your digital Minecraft games with your family members? This will allow multiple accounts, including child accounts, to access Minecraft without having to buy the game multiple times! Here is everything you need to know about how to download and play Minecraft with family share.</p><p><strong>Note: </strong>Minecraft: Java Edition <strong>cannot</strong> be family shared because it is not part of the Microsoft Store. Only the main account that purchased the game can play it without buying it again. If the child account that is family sharing wants to play Java Edition, they will need to purchase Java Edition on their account directly or you can sign into the account that owns it already.</p><h2 id="h_01HGJYNQC72MCQ54DWJ9M4F3YW">How to set up family share on your PC</h2><p>Before going through the process of trying to download Minecraft on your child’s account, be sure you have properly created a Microsoft child account for them and that they are <a href="https://account.microsoft.com/family/home" target="_blank" rel="noopener noreferrer">included in your family group</a>. Visit <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4408968616077" target="_blank" rel="noopener noreferrer">Set Up Microsoft Family Accounts for Minecraft Multiplayer Games</a> for more info.</p><p>After the child is properly part of your family group, do the following:</p><ol> <li data-list-item-id="e9aad6fa3f73b24d174aec83e75da31ed">Sign into the family organizer’s Windows profile on your device.</li> <li data-list-item-id="efd9517fa65a99e6489fa17f69a3ddd1c">Open <strong>Settings</strong> by typing it into the Windows search bar at the bottom of your screen.</li> <li data-list-item-id="eb1a77ca4b05b6285f23c7e5fbfd7387b">Select <strong>Accounts</strong>, then <strong>Family & other users</strong>. You will see the full list of family members within your family group.</li> <li data-list-item-id="e734ae177215379e03dbc29139f84b49d">Click on every Microsoft child account profile that you want to allow to have access to your apps and select <strong>Allow</strong>.</li> </ol><p><img src="https://minecrafthelp.zendesk.com/hc/article_attachments/21854041409037" alt="family-share-child.jpg"></p><h2 id="h_01HGJYPFHK192PGC7YRHPGBYB9">How to download Minecraft through family share with a child’s account</h2><ol> <li data-list-item-id="e2eb50134930003554bd2285974c8ca70">Sign into the Windows child profile you want to use to play Minecraft.</li> <li data-list-item-id="ecd4ff49b9b7624d8955a1acae9063fce">Open the Microsoft Store app and sign in with the Microsoft Account that purchased Minecraft (most likely the family organizer account).</li> <li data-list-item-id="e263d1440368a58b66a141b6c2bc7e9e7">Search for <strong>Minecraft Launcher</strong> and download it if it is not already installed on your device.<ul><li data-list-item-id="e36c6f7751c0bf3d6bbfa78cf79f2f10e">If you want to make sure the child does not make purchases on your account, you can now sign out of the Microsoft Store app with that account.</li></ul> </li> <li data-list-item-id="e2533c7910dfd3aae5f3774e5e7362d77">Open the Minecraft Launcher and sign into the child’s Microsoft account.</li> <li data-list-item-id="e043272d9c861bc4e4f48948ba8f9cc44">Set Minecraft for Windows (or Dungeons/Legends if desired) to install if playing on a new device.</li> <li data-list-item-id="e23f6b6dcd4412a1e77e1a956f5d57aa4">Play and enjoy!</li> </ol>
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