Terbaru
SupportRestore or Recreate a Minecraft: Bedrock Edition World
<p>If you need to rollback a Minecraft: Bedrock Edition world to before you enabled add-ons, a build was destroyed, or achievements were disabled, you can restore a previous backup or recreate your world from its world seed.</p><h2 id="h_01KHS3DDH2F83TGRCRWK60CGCC">Restore an automatic backup</h2><p>Restore an automatic backup to reset your world to the point in time the backup was made. If you have automatic backups enabled through your console, follow the steps in these articles to restore an existing save file:</p><ul> <li data-list-item-id="e6603bf496f17587e28f854a0bb9d2023"><a href="https://minecrafthelp.zendesk.com/hc/articles/15519102826765">Manage Minecraft Cloud Saves on Nintendo Switch</a></li> <li data-list-item-id="ea1df4f2914503b942c3ec32e30f89226"><a href="https://minecrafthelp.zendesk.com/hc/articles/15518966498061">Manage Minecraft Cloud Saves on PlayStation</a></li> <li data-list-item-id="e839ef9280474673ed71b1eb7e775196f"><a href="https://minecrafthelp.zendesk.com/hc/articles/15518925987981">Manage Minecraft Cloud Saves on Xbox</a></li> </ul><h2 id="h_01KHS3DDH4X6QEY812GHQW3Y23">Restore manual world backups</h2><p>If you have a manual world backup, restore it by moving your backup file to the location of your current world files as described in the article for your platform:</p><ul> <li data-list-item-id="ea7faedd899adb8d1b8bdb602eb196eed"><a href="https://minecrafthelp.zendesk.com/hc/articles/40362687157517">Import a Minecraft: Bedrock World on a Windows PC</a></li> <li data-list-item-id="e1030d5a72c43dc2c11f091d7504fd6c2"><a href="https://minecrafthelp.zendesk.com/hc/articles/40399876673421">Save a Backup of Your Minecraft: Bedrock Edition Worlds on Your iPhone or iPad</a></li> <li data-list-item-id="ec9b5a4e777859f53d4b0f215e1ec3da1"><a href="https://minecrafthelp.zendesk.com/hc/articles/26883028637965">Save a Backup of Minecraft: Bedrock Edition Worlds on Android</a></li> </ul><p><strong>Note:</strong> If you want to restore a <strong>Realm</strong> backup, whether manual or automatic, see the following article for detailed steps: <a href="https://help.minecraft.net/hc/en-us/articles/20687461045645-Restore-a-Backup-Save-of-a-Minecraft-Bedrock-Edition-Realm-World">Restore a Backup Save of a Minecraft: Bedrock Edition Realm World | Minecraft Help</a></p><h2 id="h_01KHS3DDH4R3HJ4R4WN9M96X0T">Recreate a world from a world seed</h2><p>If you don't have a backup with your builds but like a world map you were playing, use a world seed to restore your world to its original state. Creating a world from a seed will not restore any progress, but it will let you play through a familiar world.</p><ol> <li data-list-item-id="eb6c2b196b6612ea40f6af0230a6a9062"><a href="https://minecrafthelp.zendesk.com/hc/articles/34467729058957">Copy Your Minecraft: Bedrock Edition World Seed</a></li> <li data-list-item-id="e0b60bab6e2211eb5c35fd352492b2d30">Launch Minecraft and select the <strong>Worlds</strong> tab.</li> <li data-list-item-id="ef6da5fecceb3c571383ecf9cd1831c8d">Select <strong>Create new world</strong> twice, once on the Worlds tab and again on the <strong>Create from...</strong> screen.</li> <li data-list-item-id="ebf0d536140b40369a1588592e5a4a5f1">Select Advanced settings on the Create New World screen.</li> <li data-list-item-id="e673e32644e5563483459efac8a99030f">Paste in your world seed and select <strong>Create</strong>.</li> </ol>
SupportRestore a Backup Save of a Minecraft: Bedrock Edition Realm World
<p>Restoring a cloud save of your Minecraft: Bedrock Edition Realm world from an automatic or manual backup can undo unwanted changes or fix corrupted files. Restoring a world reverts all progress to what was captured in the save, including builds and items. </p><h2 id="h_01KQWM7R3MZ3D81G1MFZ4631F3">How to restore a save of your Bedrock Edition Realm</h2><ol> <li data-list-item-id="ea4cbda84046c3781cdfd03b133bd3147">Launch Minecraft and select <strong>Play</strong>.</li> <li data-list-item-id="e92594fb2182b515f2f7094f2352ca3db">Select the <strong>Realms</strong> tab on the Play screen.</li> <li data-list-item-id="e914b594c83288efc0a6936c5037a8b0d">Select the <strong>Realms Hub </strong>for the Realm with the world you want to restore</li> <li data-list-item-id="e6227abcb79a5a36bc456fa6638c3f0f3">Select the <strong>World </strong>tab.</li> <li data-list-item-id="eb076d7d2d436f43d58cdbbdb9dce2115">Select the <strong>Manual </strong>or <strong>Automatic </strong>tab depending on where your backup is saved.</li> <li data-list-item-id="e599941ffb6066ca759f637420ac14929">Select the <strong>kebob menu button </strong>(three dots) to the right of the save file you wish to restore.</li> <li data-list-item-id="e20305c25b79df4fb0cb8a301afde18e3">Select <strong>Restore save</strong> from the Options menu.</li> </ol><h2 id="h_01JXXJPTPQB040R0PPHKCEJDQB">Additional Backup and Restore Resources</h2><ul> <li data-list-item-id="e067fc197faa45d5c9385d5932e8f96f5"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/28717462139149">How We Backup Your Minecraft Realms World</a></li> <li data-list-item-id="e7956b3d4a9e128ed40399e75fe2b7b02"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/41761209578125">Create a Manual Save of Your Minecraft: Bedrock Edition Realms World</a></li> <li data-list-item-id="e1e22eff6136b7a82d8019fd2ed7d9b9f"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/30035151042445">Download a Realms world in Minecraft: Bedrock Edition</a></li> </ul>
SupportJoin a Minecraft: Java Edition Realm
<p><em>For Minecraft: Bedrock Edition, see </em><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4410386197133"><em>Join a Minecraft: Bedrock Edition Realm</em></a><em>.</em></p><p>After you <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/37079704345741"><span style="color: #000000;">Accept a Minecraft: Java Edition Realms Invitation</span></a>, it will appear on your list of available Realms. You can join the Realms server even if the host isn’t online, and a Realms subscription is not necessary for the player joining.</p><p><em>For the best experience with Realms, make sure you meet the </em><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/35930809028749" target="_blank" rel="noopener noreferrer"><em>Requirements to Play Minecraft Multiplayer Games</em></a><em>. We recommend not using any mods.</em></p><h2 id="h_01JWRWDCPHGTHVS39P9AXCKZNB">Join a Realm in Minecraft: Java Edition</h2><ol> <li data-list-item-id="ec7ffe023bb156b28754031204c9e28d0">Launch <strong>Minecraft: Java Edition</strong>.</li> <li data-list-item-id="ee795a893ab0e650b33e388a6a4f12234">Select <strong>Minecraft Realms</strong> from the <strong>Main Menu</strong>.</li> <li data-list-item-id="e68a7148a8a29db3104ea5f715251538e">Select <strong>Join Realm</strong> in the upper left corner of the screen.</li> <li data-list-item-id="e1a28e3d6492b5a02920e35ab1f2da552">Enter <strong>Join Code</strong> to join a friend's Realm and select <strong>Join Realm</strong>.<br> </li> </ol><h2 id="h_01JWRWDCPHYGQXX4HAAND1V5QA">Additional Resources</h2><ul> <li data-list-item-id="ead2c264a237ad0ba6697bbb338cc8d2f"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409236107789" target="_blank" rel="noopener noreferrer">Troubleshoot Unable to Join Multiplayer Games in Minecraft</a></li> <li data-list-item-id="ed10802975c21ff135aa7d4e9f819d33f"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/30437628422413" target="_blank" rel="noopener noreferrer">Troubleshoot Minecraft Network Connection Errors</a></li> <li data-list-item-id="e68e521132a671cdfdab5846f8722c226"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24543695465357" target="_blank" rel="noopener noreferrer">Troubleshoot Multiplayer Game Issues in Minecraft: Java Edition</a></li> </ul>
SupportInvite Friends to Your Minecraft: Java Edition Realm
<p><em>For Minecraft: Bedrock Edition, see </em><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/22471067820429" target="_blank" rel="noopener noreferrer"><em>Invite Friends to Your Minecraft: Bedrock Edition Realm</em></a><em>.</em></p><p>After you <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409253767821" target="_blank" rel="noopener noreferrer">create a Minecraft: Java Edition Realm</a>, you can invite your friends through the Minecraft game menu.</p><p><strong>Note</strong>: while you can invite as many players as you’d like to your Minecraft: Java Edition Realm, only 10 can be online simultaneously.</p><h2 id="h_01JWC3R8M4X81N3WTZBGMX3PEE">Invite friends through the game menu</h2><ol> <li data-list-item-id="e424b64c78ececcf4c2ae636b401b4086">Launch <strong>Minecraft: Java Edition</strong>.</li> <li data-list-item-id="e63283d306bfebaf43c6c6dd1bc2ce2c8">Select <strong>Minecraft Realms</strong> from the <strong>Main Menu</strong>.</li> <li data-list-item-id="e69d5969a21c1eb9489d7c4d7340436cf">Select your Realm and then select the <strong>Configure</strong> button.</li> <li data-list-item-id="ed57bd450ff1c376a2c383963ff7f710d">Select the <strong>Players</strong> tab and then select the <strong>Invite Codes </strong>button. </li> <li data-list-item-id="e200419ba35f660d8da19c8f7cb59684e">Select <strong>Create Invite Code</strong> button to create a new code or choose one that's already been created.</li> <li data-list-item-id="edb208ae127d9bc402f27329ff108b589">Highlight the code you want to use, select<strong> Copy</strong>, then <strong>Back</strong>.*</li> <li data-list-item-id="eb5a101b1545a038c44c4b4d443d61a97">Share the <strong>Invite Code</strong> with friends so they can become members of your Realm.</li> </ol><p><strong>*Note: </strong>To edit the settings, select <strong>Edit</strong> to Edit Invite Code. You can set the Expiration Date here. Select <strong>Done</strong> when you're finished adjusting the Invite Code settings.</p><p>You can also <a href="https://www.minecraft.net/en-us/msaprofile" target="_blank" rel="noopener noreferrer">sign into your profile on Minecraft.net</a> and invite members from the Realms tab.</p><p>See these resources for more information about Minecraft: Java Edition Realms:</p><ul> <li data-list-item-id="e3206aa139afa01b6ee44ae0f9c19d3f7"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/360029644312" target="_blank" rel="noopener noreferrer">Join a Friend's Minecraft: Java Edition Realm</a></li> <li data-list-item-id="e09800c76fdc760d39bc023ef0d2db52f"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/20712000178317" target="_blank" rel="noopener noreferrer">Manage Your Minecraft: Java Edition Realm</a></li> <li data-list-item-id="e6c516d52799e2bb2e3f7a6967de18395"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/360058604512" target="_blank" rel="noopener noreferrer">Moderate Your Minecraft Realm</a></li> <li data-list-item-id="e6cffaae8b55e7f2071008fa6b3267572"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409253767821" target="_blank" rel="noopener noreferrer">Create a Minecraft: Java Edition Realm</a></li> </ul>
SupportMinecraft Dungeons II Capes and Cosmetic Rewards
<p>Minecraft Dungeons II includes several capes and cosmetic rewards, each with its own eligibility requirements and availability. Learn how the Hero, Twisted, Soul, and Corrupted Creeper capes are earned, when rewards are granted, and whether they can also be used in Minecraft: Java Edition and Minecraft: Bedrock Edition.</p><h1 id="h_01M3M90ZJ3C4B1THD4DZ3C8PGJ">Available Capes and Rewards</h1><h2 id="h_01M3M90ZJ37BP2DV08J8KP56Y9">Hero Cape</h2><p>The Hero Cape is a reward for players who have played Minecraft Dungeons and then play Minecraft Dungeons II using the same Microsoft account. </p><h3 id="h_01M3M90ZJ4GGRPH8WW23P0Y9M1">Eligibility</h3><p>To qualify for the Hero Cape, a player must:</p><ol> <li data-list-item-id="ed7c24b7b15a723c3024c04903ae8e686">Have Minecraft Dungeons save data associated with your Microsoft account.</li> <li data-list-item-id="e42f3be3e64ba51edf43e0f583fd92fc5">Play Minecraft Dungeons II while signed in to the same Microsoft account.</li> </ol><p>Purchasing Minecraft Dungeons is not strictly required. Players may qualify through Game Pass, local co-op participation, or another eligible play session that created qualifying save data.</p><h3 id="h_01M3M90ZJ5M8WQV88S58575SBQ">Grant timing</h3><p>The Hero Cape is granted after launching Minecraft Dungeons II and the game detects qualifying Minecraft Dungeons activity on the same Microsoft account. Processing may take some time.</p><h3 id="h_01M3M90ZJ6T7SBBJYDDJYPXS43">Promotion Period</h3><p>The Hero Cape promotion remains available through December 31, 2026, so players can still complete the requirements after launch.</p><h3 id="h_01M3M90ZJ60C5VXBRE9145BB7W">Availability in Minecraft</h3><p>After the Hero Cape is granted in Minecraft Dungeons II, the Hero Cape also becomes available in Minecraft: Java Edition and Minecraft: Bedrock Edition when the player signs in with the same Microsoft account. </p><p> </p><h2 id="h_01M3M90ZJ6HD7CBSC2JH69XR5X">Twisted Cape (Pre-Order Bonus)</h2><p>The Twisted Cape is a reward included with qualifying Minecraft Dungeons II pre-orders. </p><h3 id="h_01M3M90ZJ74M0E5EE3DVMBBCHR">Eligibility</h3><p>The Twisted Cape is included with qualifying Minecraft Dungeons II pre-orders placed during the eligible pre-order period, which expires on September 28, 2026.</p><h3 id="h_01M3M90ZJ74CH4J50XZ1HMH1RT">Grant and Activation</h3><p>After Minecraft Dungeons II launches on September 29, 2026, complete these steps:</p><ol> <li data-list-item-id="e30fd6dd1a67ad51a5d09cc3f94995d58">Sign in to Minecraft Dungeons II using the Microsoft account associated with your pre-order.</li> <li data-list-item-id="e446a944d160af7ca31e75a0955f33fb7">Confirm that your pre-order rewards have been granted in-game on the Collectibles screen.</li> <li data-list-item-id="ed8b38a1b777dcb7bb568cde16ee4cd80">Sign in to Minecraft: Java Edition and/or Minecraft: Bedrock Edition using the same Microsoft </li> </ol><h3 id="h_01M3M90ZJ9KA4DRWY660P28RZA">Availability in Minecraft</h3><p>After the entitlement is granted, the Twisted Cape is also available in Minecraft: Java Edition and Minecraft: Bedrock Edition on the same Microsoft account. Processing may take some time.</p><p> </p><h2 id="h_01M3M90ZJ9453K991672264KZS">Soul Cape (Deluxe Edition)</h2><p>The Soul Cape is included with the Minecraft Dungeons II Deluxe Edition.</p><h3 id="h_01M3M90ZJA73APRNBCXNEH8GWY">Eligibility</h3><p>The Soul Cape is included with the Minecraft Dungeons II Deluxe Edition.</p><h3 id="h_01M3M90ZJA2QBXM9X8WVS847J1">Grant timing</h3><p>The Soul Cape is granted as part of the Deluxe Edition content package after ownership is validated in Minecraft Dungeons II.</p><h3 id="h_01M3M90ZJARD29SDQV184DH3NF">Availability in Minecraft</h3><p>The Soul Cape is exclusive to Minecraft Dungeons II.</p><p> </p><h1 id="h_01M3M90ZJB675GYNTKV7YJ5837">Promotional Capes</h1><h2 id="h_01M3M90ZJBSC6S91K7RGBQ0Z9Y">Corrupted Creeper Cape</h2><p>The Corrupted Creeper Cape is a promotional reward distributed through selected community and marketing events.</p><h3 id="h_01M3M90ZJB8VEXSXZVQCP6SY51">Eligibility</h3><p>Eligibility is determined by the rules of each promotion. Distribution may take place through:</p><ul> <li data-list-item-id="e0ff5a97dd0495bdade77c8511ab7fa66">In-person events</li> <li data-list-item-id="e9cac4647c5f54bd31289cab9cd227216">Other promotional programs announced by Minecraft</li> </ul><h3 id="h_01M3M90ZJCB08V80DWBFYNCSXC">Grant timing</h3><p>Grant timing varies by promotion. Players should follow the rules and redemption instructions provided with the promotion they participated in.</p><h3 id="h_01M3M90ZJD3EC1XN7BVV3Q1J7H">Availability in Minecraft</h3><p>Availability outside Minecraft Dungeons II may vary. The applicable campaign details will specify whether the reward is supported in Minecraft: Java Edition or Minecraft: Bedrock Edition.</p><p> </p><h1 id="h_01M3M90ZJEGX81WPHAG6C63TMQ">Future Promotional Capes</h1><p>Additional capes may be offered through events, partnerships, creator activities, or other limited-time promotions. Eligibility requirements, grant timing, redemption instructions, and supported games will be published for each promotion.</p><p> </p><h1 id="h_01M3M90ZJENPBMTCXG2S2EC4W3">Cape Eligibility Summary</h1><figure class="wysiwyg-table" style="width: 100%;"><table dir="ltr"><tbody> <tr> <td><span style="color: windowtext!important;">Cape</span></td> <td><span style="color: windowtext!important;">How to Get It</span></td> <td><span style="color: windowtext!important;">Available in Dungeons II</span></td> <td><span style="color: windowtext!important;">Available in Minecraft</span></td> </tr> <tr> <td>Hero Cape</td> <td>Play Dungeons and Dungeons II on the same Microsoft account</td> <td>Yes</td> <td>Yes</td> </tr> <tr> <td>Twisted Cape</td> <td>Pre-order Dungeons II</td> <td>Yes</td> <td>Yes</td> </tr> <tr> <td>Soul Cape</td> <td>Purchase Deluxe Edition</td> <td>Yes</td> <td>No</td> </tr> <tr> <td>Corrupted Creeper Cape</td> <td>Selected promotions and events</td> <td>Yes</td> <td>Varied by promotion</td> </tr> <tr> <td>Future Promotional Capes</td> <td>Future promotional activities</td> <td>Varies</td> <td> Varies</td> </tr> </tbody></table></figure><p> </p><h1 id="h_01M3M90ZJN2EZ16CHEDGWEDG0M">Troubleshooting Missing Capes</h1><h2 id="h_01M3M90ZJN9DXMRY3Y9EHFHD07">Microsoft account mismatch</h2><p>Cape eligibility and grant processing are tied to the Microsoft account used when playing or redeeming content. All required activities must occur on the same Microsoft account.</p><h2 id="h_01M3M90ZJPS5ZPCXEE4QV226BT">Minecraft Dungeons activity was not linked</h2><p>On some platforms, signing into a Microsoft account is optional. If Minecraft Dungeons activity was completed without signing in, the activity may not be eligible for Hero Cape rewards.</p><h2 id="h_01M3M90ZJP4MAV2DSA0HTWGRJN">Grant processing is still underway</h2><p>Reward verification and entitlement processing may take time after qualifying actions are completed.</p><h2 id="h_01M3M90ZJPQ4CFAZNM2PNBAWN6">The required game has not been launched</h2><p>Some rewards are not visible until you've launched Minecraft Dungeons II, and the entitlement has been validated. For cross-game rewards, you may also need to sign in to Minecraft: Java Edition for Minecraft: Bedrock Edition on the same Microsoft account.</p><p> </p><p> </p>
SupportManage Settings for Your Minecraft: Java Edition Realm
<p><em>For Minecraft: Bedrock Edition, see </em><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/20686901046669"><em>Manage Settings for Your Minecraft: Bedrock Edition Realm</em></a><em>.</em></p><p>Minecraft: Java Edition Realm owners can change the active world, manage players, and modify server settings through the Configure menu. Here’s how to access your Realm’s settings.</p><h2 id="h_01JZ98NV1HXNC61Y245AK1V9CB">How to access your Java Realm settings</h2><ol style="list-style-type: decimal;" type="1"> <li data-list-item-id="e129d4d188a2c70b6b4f7386e5f132de9">Launch Minecraft.</li> <li data-list-item-id="e5a80276beb4cf37c1019674b9870948f">Select <strong>Minecraft Realms.</strong> </li> <li data-list-item-id="ece1d32e34501de32179878e634b6ab83">Select the Realm you want to change.</li> <li data-list-item-id="e26b319d6a4492e9bf70cba81bbcd9c83">Select <strong>Configure</strong>.</li> </ol><h2 id="h_01JZ98NV1HDHAACWFSCMW60GPY">Configure Realm options</h2><p>Here are options you can change and articles with more details.</p><p>Worlds tab:</p><ul style="list-style-type: disc;"> <li data-list-item-id="ebb41b01b3b277a76baaeb338b199a49f"> <strong>Change your active world slot</strong>: The active world has the biggest portrait. Select another one to switch.</li> <li data-list-item-id="efe1795177a08915ff2a6f25c2ae77938"> <strong>World options</strong>: See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/37820558331277" target="_blank" rel="noopener noreferrer">Change or edit your Minecraft Java Edition Realm World</a> </li> <li data-list-item-id="e0b96b3037bb82537d4f883ccabe86eaa"> <strong>World Backups</strong>: Manage your automatic world saves. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/20687555493133" target="_blank" rel="noopener noreferrer">How to Find and Restore a Backup of a Minecraft: Java Edition Realm</a> and <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/37820630255245" target="_blank" rel="noopener noreferrer">Download a Realms world in Minecraft: Java Edition</a>.</li> <li data-list-item-id="e63a665c09ad0e7a4e742195232d21c41"> <strong>Reset World</strong>: Overwrite the current world with a new or existing one. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/37820328303629">Upload a World to a Minecraft: Java Edition Realm</a>.</li> </ul><p>Players tab:</p><ul style="list-style-type: disc;"> <li data-list-item-id="e548ce2a2176e0ab82e07fa6931333d23"> <strong>Invite Player</strong>: Add players by Java Profile Name. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/25916625786509" target="_blank" rel="noopener noreferrer">Invite Friends to Your Minecraft: Java Edition Realm</a>.</li> <li data-list-item-id="e818ec8bf1adee435cc89e6f5b1ccbe41"> <strong>Manage player permissions</strong>: Modify the permissions of invited players. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/360058604512" target="_blank" rel="noopener noreferrer">Moderate your Minecraft Realm</a>.</li> </ul><p>Subscription tab:</p><ul> <li data-list-item-id="e611c199063585e46964d975ad363a96b"> <strong>See subscription dates</strong>: Your subscription start and end date will be displayed here.</li> <li data-list-item-id="e1ee60bc19f38c4dbec27c42b531473c0"> <strong>Extend your subscription</strong>: This redirects to Minecraft.net. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4410000696077" target="_blank" rel="noopener noreferrer">Renew an Expired Minecraft: Java Edition Realms Subscription</a>.</li> <li data-list-item-id="ef25cd36c5f79c47ba95af350f1360364"> <strong>Delete Realm</strong>: This button will be grayed out unless your Realm is expired. Select it to delete your Realm.</li> </ul><p>Settings tab:</p><ul style="list-style-type: disc;"> <li data-list-item-id="e348c1c37e3bc246cb8fefabe1003a9e9"> <strong>Change Realm name and description</strong>: These are visible to anyone with a Realms invite.</li> <li data-list-item-id="ea96998e4119ce9011665d06084adff23"> <strong>Render Distance Limit:</strong> The maximum distance visible to Realm members. Higher values may impact performance.</li> <li data-list-item-id="eba8e3936a6b79247abbe6b5b9e550926"> <strong>Simulation Distance:</strong> The range around players where the game loads and applies changes.</li> <li data-list-item-id="e92004617acd54c000f16b8228c453e04"> <strong>Temporarily Close Realm</strong>: Close your Realm to players while making changes or troubleshooting. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/36257720061581">Close and Reopen Your Minecraft Realm to Solve Connection Errors</a>.</li> <li data-list-item-id="ed918a5ecef5638b4fa7a0a0c240ab68e"> <strong>Select Region…</strong>: Change your server location. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/37572843204365">Set your Minecraft: Java Edition Realm server region preference.</a> </li> </ul><h2 id="h_01JZ98NV1H59SDFRV4E1299ER5">Additional Realms management resources</h2><ul><li data-list-item-id="efc02efe520da0c85501e8fb906c89eab"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/29013093844237" target="_blank" rel="noopener noreferrer">Troubleshooting Realms World Slot Errors</a></li></ul>
SupportReorder Add-Ons to Fix Resource and Behavior Pack Issues
<p>You may see unexpected behaviors if you use multiple Add-Ons in Minecraft, especially if they modify the same Minecraft asset.</p><p>For example, if you have two resource packs that modify how birch trees appear, the resource pack at the top of the list will take priority and determine their appearance—but this could conflict with another resource pack that depends on having birch trees appear in the way it expects.</p><p>When Add-Ons conflict with each other unexpectedly, it’s usually because they’re in the order you downloaded them. Here’s how to reorder Add-Ons to fix resource and behavior pack issues.</p><h2 id="h_01K6NZRRBM7BHXVY8HDYYXX9SA">Reorder Add-Ons in single-player worlds</h2><ol> <li data-list-item-id="ece71186620f30290050eb9b800aac88f">Launch Minecraft.</li> <li data-list-item-id="e81f7264ad866e2da378d8ffb2b493132">Select <strong>Play</strong>.</li> <li data-list-item-id="e5762be4e1614a1c145008a41c5984c3f">Locate the World you need to troubleshoot on the Play screen.</li> <li data-list-item-id="e25ff791b373aaf7ae243da62aaed1ef1">Select the pencil icon or controller button to edit your world.</li> <li data-list-item-id="e1b1370bbd434f72f286674401d83e922">Select the <strong>Resource packs</strong> or <strong>Behavior packs</strong> tab.</li> <li data-list-item-id="ebdcbc26c1dc1b2ecd133f5659ba6acb5">Select the <strong>Active</strong> tab.</li> <li data-list-item-id="e68370fba82e0683ed78311823a7c90c6">Select the number of an available Add-On and drag it to the desired position.</li> <li data-list-item-id="ebeb6b56adf2b0e89c6677366881aee12">Repeat this for any other resource or behavior packs you want re-prioritize.</li> </ol><h2 id="h_01K6NZRRBQC9FH8XQYXA6GZ453">Reorder Add-Ons in Realm worlds</h2><p>You must be the Realm owner or an administrator to modify Add-Ons.</p><ol style="list-style-type: decimal;" type="1"> <li style="background-color: white; color: #262423;" data-list-item-id="e9fce257467ba7309b65da04ab56dd5fe">Launch Minecraft.</li> <li style="background-color: white; color: #262423;" data-list-item-id="ef4c7b88c861ac36ac64ff8767f05e79e">Select <strong>Play.</strong> </li> <li style="background-color: white; color: #262423;" data-list-item-id="eb067a91d231b6e8ac188ae02c3ab26f4">Select the Realms tab.</li> <li style="background-color: white; color: #262423;" data-list-item-id="ecbad11da4949c67b27f4894d68f6647e">Select the Realm with the world you want to change and select <strong>Realm Hub</strong>.</li> <li style="background-color: white; color: #262423;" data-list-item-id="e16b1767af5ed31a52c3d687b8a8d98bd">Select the <strong>World</strong> tab.</li> <li style="background-color: white; color: #262423;" data-list-item-id="e373ff322cc99dbe60bb20d584f5cdd43">Select the world slot you want to change and select <strong>Edit World</strong>.</li> <li style="background-color: white; color: #262423;" data-list-item-id="ec81f16129d6d0059bc13450c72b3c84e">Select the <strong>Resource packs </strong>or<strong> Behavior packs </strong>tab.</li> <li style="background-color: white; color: #262423;" data-list-item-id="e5500cd00194a4122c7b933d6a25ea821">Select the <strong>Active</strong> tab.</li> <li style="background-color: white; color: #262423;" data-list-item-id="ed17184aea4acbf2f0426cb2b06a99696">Select the Add-on you want to move and select the arrow to move it up or down in the list.</li> <li style="background-color: white; color: #262423;" data-list-item-id="ed8494fc7dc9def9b4dd45f3d98a91351">Repeat this for any other resource or behavior packs you want re-prioritize.</li> </ol><h2 id="h_01K6NZRRBVRN3419VAS9HATZ12">Additional resources to troubleshoot Add-Ons</h2><ul> <li data-list-item-id="e2622f8215283fa925452d9dbb65eba91"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24121220131597">Disable Minecraft Add-Ons to Solve Game Issues</a></li> <li data-list-item-id="e18989ad16b35b3119708c3edde8903c4"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/31825737845773">Clear Your Minecraft Marketplace Cache</a></li> <li data-list-item-id="e95251e6436eb47d980f142aea5830350"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24120973871501">Redownload Add-Ons to Fix Missing or Corrupted Packs</a></li> </ul>
SupportTroubleshoot Missing Marketplace Content
<p><span style="color: #262423;">Minecraft Marketplace content may not appear in Minecraft if you’re not signed in to the correct Microsoft account, your Marketplace Pass subscription is expired, or the content is no longer available. Add-Ons also have specific troubleshooting steps you can try. Here are suggestions to find or enable missing content.</span></p><ul> <li data-list-item-id="efdb002ad85dea16c1fa6a4b2eb85c0ca"> <strong>Verify the content is downloaded:</strong> Visit the Minecraft Marketplace to make sure you downloaded the content. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/31865156173965"><span style="color: black;">How to Access Minecraft Marketplace Content</span></a>.</li> <li data-list-item-id="e9379f51cabc53d1ac5acdc47040930ea"> <strong>Verify your Microsoft account is correct:</strong> Make sure you are signed in to the Microsoft account you used to buy or download the content. See our <a href="https://minecrafthelp.zendesk.com/hc/en-us/sections/29296773863181"><span style="color: black;">Use or Link Microsoft Accounts</span></a><span style="color: black;"> articles.</span> </li> <li data-list-item-id="ea0ce792686cd4e6191443f04be65f745"> <strong>Verify your Marketplace Pass subscription status:</strong> If you downloaded and activated the content through a Marketplace Pass or Realms Plus subscription, the subscription must be active to play the content. Your subscription will expire if you do not play at least once in 30 days. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/32864274943757">View Your Marketplace Pass Renewal Date</a>.</li> <li data-list-item-id="e30f72b3f21305c66cd84de54fe96dc8e"> <strong>Verify the content is available:</strong> Content available in the Marketplace Pass catalog can change. If content has a lock icon in My Content > Marketplace or in game, it’s unavailable through Marketplace Pass. You can<a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24069202046349"><span style="color: black;"> Buy Content from The Minecraft Marketplace</span></a><span style="color: black;"> even if it’s not in Marketplace Pass</span>.</li> <li data-list-item-id="ec198526c4fd3570289ec3900ac92f3b0"> <strong>Try Add-On specific troubleshooting: </strong>See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/40076939139085">Troubleshoot Add-On Issues in Minecraft</a> for other steps that are specific to Add-On issues.</li> </ul>
SupportView a Minecraft: Java Edition Realms Subscription Renewal Date
<p>You can view your current subscription renewal date and verify or update your payment method for Minecraft: Java Edition Realms through the Microsoft Store. </p><p><strong>How to see when your Minecraft: Java Edition Realm expires</strong></p><ol> <li data-list-item-id="eb9d5d44cedb6f6963dffefc4f8d5806c">Sign into your <a href="https://account.microsoft.com/?refd=account.microsoft.com" target="_blank" rel="noopener noreferrer">Microsoft account</a>.</li> <li data-list-item-id="e513ca72c7478cb7888a45ee6ac368e63">Click <strong>View all subscriptions</strong>.</li> <li data-list-item-id="e3de8936dabd6ef4e9bb6c7a3a6d76290">Find your Java Realms subscription. The date for your next automatic renewal payment appears under the title.</li> </ol><p>For updating your payment method, see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/28941339414541" target="_blank" rel="noopener noreferrer">Updating Your Payment Method for Minecraft Realms on PC</a>.</p>
SupportUse Realms to Transfer a Minecraft: Bedrock Edition World to Another Device
<p>Transfer your Minecraft: Bedrock Edition worlds between devices with <a href="https://www.minecraft.net/en-us/realms">Minecraft Realms</a>! Minecraft Realms allows you to upload your single-player worlds to the cloud and download them on your other devices for uninterrupted play.</p><h2 id="h_01JYMM0NGS5RRHEY53NZ8PTCNV">Transfer a Bedrock world between devices with Minecraft Realms</h2><p>Verify that you have an <a href="https://help.minecraft.net/hc/en-us/articles/20687129531149">active trial or paid Realms subscription</a> and both the host device and destination device are updated to the most recent version of Minecraft before starting this process.</p><ol> <li data-list-item-id="ea26f5d75269106d7464028cb5e0fe25c">Launch Minecraft on the world hosting device.</li> <li data-list-item-id="efc5ac5a6a583089d8db3e33115c2c66d">Select <strong>Play</strong> on the launch screen.</li> <li data-list-item-id="ef65b081496d6960ea8d09fad74111521">Select <strong>Realms</strong> and select the Realm you want to use to transfer.</li> <li data-list-item-id="edeef0543877a6efea80c6573870927aa">Select <strong>Realms Hub* </strong>on the Realm.</li> <li data-list-item-id="e19a74969ef92a738c9b7679081c8ec8c">Select a world slot and select <strong>Edit World</strong>.</li> <li data-list-item-id="efa75d993a6b7d23b1036cb2655b2d9da">Navigate to the bottom of the <strong>Realms Hub</strong> tab.<ul> <li data-list-item-id="e35eb5a50f5012d86338f5cc687c29867">Select <strong>Upload World</strong> if you’re using an empty Realm slot.</li> <li data-list-item-id="e97ea98b6cb9bb710483e52adfdbed7f5">Select <strong>Replace World</strong> if you’re overwriting an existing world.</li> </ul> </li> <li data-list-item-id="e40a49f838405bbccd7c8312ca368c532">Confirm you want to upload the world to the current Realms slot.</li> <li data-list-item-id="eeae35a74d0d95fb188b9f87ebbafa585">Launch Minecraft on the destination device and sign in with your Microsoft account.</li> <li data-list-item-id="ef54dcec16f5cf72369f7020ca484c0e2">Select <strong>Play</strong> from the launch screen.</li> <li data-list-item-id="e10e8f01c3440a71f2e2ca43ba5c981a8">Select the Realms tab and select the Realm with the world you want to transfer.</li> <li data-list-item-id="e96991854c27f50613120e96340bfc9c8">Select <strong>Realms Hub </strong>on the Realm.</li> <li data-list-item-id="e7a4d66dc1d2a16ec6992ff55ec4d91ac">Select the slot with the world you want to transfer and select <strong>Edit World</strong>.</li> <li data-list-item-id="e7b43afcd7dd0090feb12104138235462">Navigate to the bottom of the<strong> Realms Hub</strong> tab and select <strong>Download World</strong>.</li> </ol><p>The world will appear on the Worlds tab on the new device as “World name - Copy.” Select the pencil icon to rename it.</p><h2 id="h_01M3Q681GAV859ZD5SQ097APNB">*How to upload/download a world via Realms Hub</h2><p>You can upload/download a world from the <strong>Edit World</strong> page on the <strong>Worlds</strong> tab of <strong>Realms Hub</strong>. Follow the steps below to see how it's done:</p><ol> <li data-list-item-id="e2a4763d558b81571f097211c33a57322">From within the <strong>Realms Hub</strong>, click on <strong>World </strong>to view your existing worlds.</li> <li data-list-item-id="e6232c7e872c39e07e0e2752efd945aa8">Click <strong>Edit World </strong>to go to the world settings.</li> <li data-list-item-id="eb66e440acd5a6176e0a0292203d78503">Scroll down to the <strong>File Management</strong> section where you can select <strong>Reset World</strong>, <strong>Replace World</strong>, or <strong>Download World</strong>.</li> <li data-list-item-id="eabef254ecfca8f967428e6dcd2bdf0ee">Select <strong>Replace World</strong>, which will remove your current world from your Realm's active slot and let you choose a world to replace it with. Anyone currently playing will be temporarily disconnected.</li> <li data-list-item-id="e39bdc2bbd4762c9fc82f76eb09ef2d26">Select <strong>Confirm</strong> to continue.</li> <li data-list-item-id="e01e603d2dbda37db309339bedd3804e3">Choose a world to export. When the <em>'World export finished successfully'</em> message appears, the selected world will replace the world initially opened on the <strong>Realms Hub</strong>. </li> <li data-list-item-id="e2767e7823291dd88c9c0ebf7b193958d">Click the carrot icon in the upper left corner of the screen to return to the <strong>Realms Hub</strong>.</li> <li data-list-item-id="e59e3496de4a26e246ccb0933b225bd2b">From the <strong>Realms Hub</strong>, you will be able to <strong>Download World</strong>, <strong>Replace World</strong>, or <strong>Reset World </strong>by clicking on the three vertical dots next to Edit World.</li> </ol><h2 id="h_01JYMM0NGSBYHV89S1G7RCSSMJ">Additional backup and transfer resources</h2><ul> <li data-list-item-id="e20536e966892a5cda184b8b589d81310"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/37628595010829">Export and Import a Minecraft: Bedrock Edition world on Windows PC</a></li> <li data-list-item-id="e2cbeb50e02c95fe0489499ac8744b1da"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/30035151042445" target="_blank" rel="noopener noreferrer">Download Your Minecraft Realms World</a></li> <li data-list-item-id="eeb2c9c3e29564b391c95d90225d190a5"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/20686744908429" target="_blank" rel="noopener noreferrer">Upload a World to a Minecraft: Bedrock Edition Realm</a></li> <li data-list-item-id="e0fa4b90b0fdeaef663fcc9f3fb28a32b"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/20687461045645" target="_blank" rel="noopener noreferrer">Restore an Automatic Backup of a Minecraft: Bedrock Edition Realm</a></li> </ul>
SupportStart a Minecraft Preview/Beta Realm
<p>Preview and Beta Realms are available to any active Minecraft: Bedrock Edition Realms subscribers. Normal Minecraft and Minecraft Preview/Beta are two separate games. You must join the Preview/Beta program and download and install the Preview/Beta version of Minecraft to create and play in Preview/Beta Realms. See these articles for information:</p><ul> <li data-list-item-id="e882d1522afc5ad5bfe7ad01e20992578"><a href="https://help.minecraft.net/hc/en-us/articles/360040841471" target="_blank" rel="noopener noreferrer">What to Know About Minecraft Preview</a></li> <li data-list-item-id="ec87a24150ca042d0f06e7156de873a3c"><a href="https://help.minecraft.net/hc/en-us/articles/4423653831821" target="_blank" rel="noopener noreferrer">How to Install Minecraft Preview</a></li> </ul><p><strong>How to create a Minecraft Preview/Beta Realm</strong></p><ol> <li data-list-item-id="e290367505e12cc813445ac4429f92587">Launch Minecraft Preview/Beta.</li> <li data-list-item-id="e18128fb9309fa7f7bd6b647557a96121">Make sure you are signed into the Microsoft account that has an active Bedrock Realms subscription.</li> <li data-list-item-id="e87334a8a6cad13707d30906e34f933b5">Press <strong>Play Preview</strong> (or <strong>Play Beta</strong> on Android).</li> <li data-list-item-id="e874545e3edc365b6b61c9f4c73963f9b">Go to the <strong>Realms</strong> tab.</li> </ol><p>If you have an active Realms subscription, you will see a blue banner letting you know you have a free Preview Realm available. Click on <strong>Claim Realm</strong>. Once the Realm has been created, you will be able to invite members the same way you do for regular Realms. New members must also be in the Preview/Beta program to play on a Preview Realm.</p><p>Creating a Preview Realm ties that Realm to the same subscription as your regular Realm. Cancelling that subscription will cancel both your regular Realm and your Preview Realm.</p><p>If you have multiple Realms subscriptions, you can select which subscription to tie to your new Preview Realm. You can create a Preview Realm for each subscription you have.</p>
SupportLearn About Minecraft Beta and Preview
<p>Minecraft Beta and Preview allow you to playtest in-development features of Minecraft: Bedrock Edition before they are included in a game release. Learn how to download and install them from these articles:</p><ul> <li data-list-item-id="e757b00c54ebdb50bc2fc1078aa67869a"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4423653831821">Install & Play Minecraft Beta or Preview on Mobile Devices</a></li> <li class="wysiwyg-list-color" data-list-item-id="e3d629b298a0d50c9b2bf7938d4fa1623"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/41764307976077">Install & Play Minecraft Preview on Windows PC</a></li> <li class="wysiwyg-list-color" data-list-item-id="e8ca1d6a517c6c058f754594aae77c99b"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/42431329963533">Install & Play Minecraft Preview on Consoles</a></li> </ul><h2 id="h_01KBZQ66W37SSKZ3247C0G2DP9">Minecraft Beta & Preview Differences and Information</h2><ul> <li data-list-item-id="efc422a77173825f5f8b4480eed30976c"> <strong>Difference between Beta and Preview</strong>: Minecraft Beta is only available on Android devices. Minecraft Preview is available on all other platforms that run Minecraft: Bedrock Edition. Other than the platform-specific features, Beta and Preview have the same content.</li> <li data-list-item-id="e52478377311735bc3139deb942db8186"> <strong>Multiplayer games</strong>: All players must be using the same version of Beta or Preview to join a multiplayer game. Regular Realms will not be playable on Preview/Beta Minecraft, however, anyone with an active Realms subscription on Minecraft: Bedrock Edition can create a Preview/Beta Realm. Please see: <a href="https://help.minecraft.net/hc/en-us/articles/20264295053709-Start-a-Minecraft-Preview-Beta-Realm">Start a Minecraft Preview/Beta Realm</a> for more information. For additional information, see: <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/35697355112717">Play Minecraft: Bedrock Edition on a Local Area Network (LAN)</a> or <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4410386197133">Join a Minecraft: Bedrock Edition Realm</a>.</li> <li data-list-item-id="eca8541d877354d73b8d4bc3b955cda34"> <strong>Customer support</strong>: Minecraft Beta and Preview include features that are still in development, so you may encounter unexpected behavior or bugs that are outside the scope of customer support. You can help improve Minecraft by sharing <a href="https://feedback.minecraft.net/hc/en-us">Minecraft Feedback</a> or <a href="https://feedback.minecraft.net/hc/en-us/articles/360003463511-Submitting-a-Bug-Report">Submitting a Bug Report</a>.</li> <li data-list-item-id="ec5b1d3d14e04b99217f36cc51beec01d"> <strong>New feature lists</strong>: To learn what’s new in each version, see <a href="https://feedback.minecraft.net/hc/en-us/sections/360001185332-Beta-and-Preview-Information-and-Changelogs">Beta and Preview Information and Changelogs</a>.</li> </ul><p>To playtest Java features in-development, see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/20143730191245">Install & Play Minecraft: Java Edition Snapshots</a>.</p>
SupportCancel a Minecraft Realms Subscription Started on a Game Console
<p>Subscriptions for Minecraft Realms need to be canceled through the same account used to start the subscription. If you started your Realms subscription on an Xbox, Sony PlayStation or Nintendo Switch, you can cancel your subscription on the game platform's website. When you cancel your Minecraft Realms subscription, your Realm will still be accessible until the renewal date, but payments will no longer be charged automatically. Minecraft will delete canceled Realms 18 months after cancellation. Once your Realm has been deleted, you will not be able to restart it. See <a href="https://www.minecraft.net/en-us/article/important-realms-update">Important Realms Update</a> for more information.</p><h2 id="h_01JRGWHY1THGXT23ENBJRWA0B2">Cancel a Minecraft Realms subscription started on Xbox</h2><ol> <li data-list-item-id="e16bf0445eeda9c512edd4148983f57b1">Visit your <a href="https://account.microsoft.com/" target="_blank" rel="noopener noreferrer">Microsoft account settings</a> in a web browser.</li> <li data-list-item-id="eaa30a48d3a27791ac72415853c87488d">Sign in with the Microsoft account used to purchase your Minecraft Realms subscription.</li> <li data-list-item-id="ec0fb23bcb21545eb2d5395458a283fb2">Open the <strong>Subscriptions</strong> section from the menu on the left side of the page.</li> <li data-list-item-id="e21125f1289e775721c0ed00d47d42d74">Locate the Realm subscription that needs to be cancelled and select <strong>Manage</strong>.</li> <li data-list-item-id="e3615141abfa3f92b4d5b2c9bcaaa359c">Select <strong>Cancel subscription</strong>.</li> <li data-list-item-id="e781f9b9a9ab4f4c78102f80ad891734f">Select <strong>Cancel subscription</strong> from the pop-up window.</li> </ol><h2 id="h_01JRGW4TCYGV6VN7MXQ7X96B0A">Cancel a Minecraft Realms subscription started on Sony PlayStation</h2><ol> <li data-list-item-id="e33646d2dc05f2c0a5013abf5842a8076">Visit <a href="https://www.playstation.com/acct/management" target="_blank" rel="noopener noreferrer">PlayStation Account Management</a> on a web browser.</li> <li data-list-item-id="e047c6818f364a8d7c887ad68bb39384f">Sign in with the PlayStation account used to purchase your Minecraft Realms subscription.</li> <li data-list-item-id="e54b668c3557cc8ff8a356e53a2fcbdeb">Navigate to <strong>Subscriptions</strong> from the menu options on the left.</li> <li data-list-item-id="e71cd6cad9e2bf01c0c6576e569f684ee">Select <strong>Continue</strong> from the pop-up window. You will be redirected to the subscriptions page.</li> <li data-list-item-id="e4f78ec17e299cbd3f060084f84702bcc">Locate the Minecraft Realms subscription you wish to cancel and expand <strong>Subscription Settings</strong>.</li> <li data-list-item-id="e4710013321102703e98bc941fc169c80">Select <strong>Cancel</strong>.</li> </ol><h2 id="h_01JRGW4TCYR22DJMFGNBSZ6WJX">Cancel a Minecraft Realms subscription started on Nintendo Switch</h2><ol> <li data-list-item-id="e4947b7ccdf98c2195a5f753c0d286695">Visit <a href="https://accounts.nintendo.com/login" target="_blank" rel="noopener noreferrer">Nintendo Account settings</a> on a web browser.</li> <li data-list-item-id="e820a97515c01ca0068de5a56b917c57b">Sign in with the Nintendo account used to purchase your Minecraft Realms subscription.</li> <li data-list-item-id="ecef706bdb190d52d7ed37dd6acf115af">Select <strong>Subscriptions</strong> from the menu options on the left.</li> <li data-list-item-id="e6c954456eb44d1811173440bab599b66">Locate the <strong>In-Game Subscriptions and Passes</strong> header and select <strong>Confirm</strong>.</li> <li data-list-item-id="ecbf3ed7207a4381cb582dba1d02fa49c">Locate the Minecraft Realms subscription you wish to cancel and select <strong>Cancel your pass by turning off auto-renewal</strong>.</li> <li data-list-item-id="e2bb6ae6017c350ab45fa796678be654b">Select <strong>Terminate Automatic Renewal</strong> on the subscription you wish to cancel.</li> <li data-list-item-id="e9c938230e45062de2ec8d1a32b439a83">Select <strong>Terminate</strong> from the pop-up window.</li> </ol><p> </p>
SupportCancel a Minecraft Realms Subscription Started on a Personal Computer
<p>If you started a Minecraft: Java Edition or Bedrock Edition Realm on a personal computer, you can cancel your recurring subscription through your Microsoft account. When you cancel your Minecraft Realms subscription, your Realm will still be accessible until the renewal date, but payments will no longer be charged automatically. Minecraft will delete canceled Realms 18 months after cancellation. Once your Realm has been deleted, you will not be able to restart it. See <a href="https://www.minecraft.net/en-us/article/important-realms-update">Important Realms Update</a> for more information.</p><h2 id="h_01JRGWHY1THGXT23ENBJRWA0B2">Cancel a Realms subscription through your Microsoft account</h2><ol> <li data-list-item-id="e07a0c72ccbbf4512ec92e303637f5244">Visit your <a href="https://account.microsoft.com/" target="_blank" rel="noopener noreferrer">Microsoft account settings</a> in a web browser.</li> <li data-list-item-id="ef3e3b2e91b36149e16e6266d492f1be0">Sign in with the Microsoft account used to purchase your Minecraft Realms subscription.</li> <li data-list-item-id="ed8e30f2bb44ef3bb5366ba59231894ac">Open the <strong>Subscriptions</strong> section from the menu on the left side of the page.</li> <li data-list-item-id="ecfda30c6d6426307c965c72cc3b5dfd4">Locate the Realm subscription that needs to be cancelled and select <strong>Manage</strong>.</li> <li data-list-item-id="e5bf6d9fc3c7add62102110e5cb02f387">Select <strong>Cancel subscription</strong>.</li> <li data-list-item-id="e2c450fc7af2a08c1f14fa90e1eae8f24">Select <strong>Cancel subscription</strong> from the pop-up window.</li> </ol><p> </p>
SupportTroubleshooting Realms World Slot Errors
<p>If a world in your Realm is misbehaving, cannot be opened/closed, or seems broken in any way, try these steps to get back into your world:</p><ol> <li data-list-item-id="eff62105451999dc39ee4349c4e27fec3">Make sure you have a backup of your world data. See <a href="https://help.minecraft.net/hc/en-us/articles/41761209578125">Create a Manual Save of Your Minecraft: Bedrock Edition Realms World</a>.</li> <li data-list-item-id="e0f4d3452586d1f92049663e327295067">Move the world you're having trouble with to a different world slot. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/20686744908429">How to Upload Worlds onto a Minecraft Realm</a>.</li> <li data-list-item-id="e83cbe07d38f22130b4ab5a2f851d0893">Select the world slot and click <strong>Edit World</strong> for that slot and click <strong>Reset World</strong>. This should fix the slot and allow you to upload your world backup. </li> </ol>
SupportSubscribing to Minecraft Marketplace Pass
<p>Marketplace Pass is a monthly subscription service on Minecraft: Bedrock Edition that gives you access to premium, curated community-made content. Visit <a href="https://www.minecraft.net/en-us/marketplace/marketplace-pass" target="_blank" rel="noopener noreferrer">Minecraft Marketplace Pass</a> for more information.</p><h2 id="h_01JQ7FS3N1RDT9P9XA015XPMTC">How to subscribe to Minecraft Marketplace Pass</h2><ol> <li data-list-item-id="e3fde74ca7560315e198683ed5099fb4e">Launch Minecraft: Bedrock Edition.</li> <li data-list-item-id="e964c2ca86c2d3f8b5d0c991b5222479d">Sign into the Microsoft account you want to use for Marketplace Pass on the title screen.</li> <li data-list-item-id="e3ef421882b1c62047ddb10e539f7d333">Click Marketplace on the Minecraft title screen.</li> <li data-list-item-id="e432ef621c5a64835740314b85e832189">Open the side menu on the left.</li> <li data-list-item-id="e1aa90fff18297fe0548f5d96ffb031f9">Click the Marketplace Pass icon.</li> <li data-list-item-id="ea4a90165c6ed7e92b769832f3a29a3a1">Click Subscribe Now.*</li> <li data-list-item-id="e5643313e5a5710b69cc4e8dff21cfc51">Agree to the Terms & Conditions and Privacy Policy. You will be taken to the store for the platform you are playing on to complete your purchase.</li> </ol><p><strong>*</strong> If you haven't had a previous trial or subscription to Marketplace Pass, you'll have the option to sign up for a free 30-day trial.</p><p> If you run into issues subscribing to Marketplace Pass, read more on <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/33705985608461">Troubleshooting Marketplace Pass Subscription Errors</a>.</p>
SupportDisable Minecraft: Bedrock Edition Add-Ons to Solve Game Issues
<p>When you activate multiple Minecraft Add-Ons in Minecraft: Bedrock Edition, they can conflict with each other and cause crashes, visual issues, and error messages. If you experience these issues, we recommend you <a href="https://minecrafthelp.zendesk.com/hc/en-us/sections/27166561402125">create a backup</a> and then disable Add-On resources packs and/or behavior packs one at a time until you identify the problematic Add-On. You can also <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/40080080733069">Reorder Add-Ons to Fix Resource and Behavior Pack Issues</a>.</p><p>Before you disable Add-Ons in Minecraft: Bedrock Edition, here is what to expect:</p><ul> <li data-list-item-id="e4f15dab91293213738cebfa961553d3f"> <strong>World templates and adventures maps may have required resource packs</strong>: Disable any other optional Add-Ons and create a new world if you’re having issues with these.</li> <li data-list-item-id="e92eadce45f6c9d81dd12629f99ec6c47"> <strong>Disabled Add-Ons will not be removed from your device</strong>: Disabled Add-Ons will still be available in your storage and account.</li> <li data-list-item-id="e4c4fe6977bb1b7342ae0c55dc73bd79d"> <strong>Add-On mobs will be removed</strong>: If a disabled Add-On contains a mob, it will be removed from your world.</li> <li data-list-item-id="e5f65bb3fa886ecd96247d267c4449f1a"> <strong>Add-On blocks will be replaced</strong>: If a disabled Add-On contains a block, it will be replaced with a default block.</li> </ul><h2 id="h_01K6NYAST3HF3RF7HF4R4HA3B8">Disable Minecraft: Bedrock Edition Add-Ons in a single-player world</h2><ol style="list-style-type: decimal;" type="1"> <li data-list-item-id="ee6b34d23865ac5fce699ab4218abf8cb">Launch Minecraft.</li> <li data-list-item-id="ec87240af21d2cdb597db6f69169657fa">Select <strong>Play.</strong> </li> <li data-list-item-id="ece5ad14a3d7dab8e109d446c0390ca83">Select the <strong>pencil icon</strong> next to the world you want to change.</li> <li data-list-item-id="e360bb450bdcb8d6c5c260c32431d6db1">Select the <strong>Resource packs </strong>or<strong> Behavior packs </strong>tab<strong>.</strong> </li> <li data-list-item-id="e16ea6d161c8741eb9786de87ff0e55b9">Select the <strong>Active </strong>tab.</li> <li data-list-item-id="e40b4312b91d5f345ef8121199a84ca13">Select the Add-On you want to deactivate and select <strong>Remove.</strong> </li> </ol><h2 id="h_01K6NYAST3VCSY6CJCS448AK3S">Disable Minecraft: Bedrock Edition Add-Ons in a Realm world</h2><p>You must be the Realm owner to deactivate Add-Ons.</p><ol style="list-style-type: decimal;" type="1"> <li data-list-item-id="ec28796fd5df44d9ea6901254ffb2a35e">Launch Minecraft.</li> <li data-list-item-id="e417f47d33f958a1bad113abfe24e0214">Select <strong>Play.</strong> </li> <li data-list-item-id="e46eac53160d3c91d94563db0b83c89ce">Select the Realms tab.</li> <li data-list-item-id="eaf4f9c68360c977d7f87b91e7bedc675">Select the Realm with the world you want to change and select <strong>Realm Hub</strong>.</li> <li data-list-item-id="e4cf688f3e4027099a5ebb0bb683837cb">Select the <strong>World</strong> tab.</li> <li data-list-item-id="e1651e4a9d47077c63f8e2b50534fab6c">Select the world slot you want to change and select <strong>Edit World</strong>.</li> <li data-list-item-id="ec191caa2b89a0eb8950e51d963d92d1d">Select the <strong>Resource packs </strong>or<strong> Behavior packs </strong>tab.</li> <li data-list-item-id="ec5135937b734d7040e3bf9a2d906e336">Select the <strong>Active </strong>tab.</li> <li data-list-item-id="e710bf3cbeeb11c0fd21d3a1aed8fed08">Select the resource pack you wish to deactivate and select <strong>Deactivate</strong>.</li> </ol>
SupportUnderstanding Minecraft Social Features for Child Safety Online
<p>Minecraft contains many ways players can communicate with each other. Some communication channels are monitored by automated software systems, and some are moderated by Minecraft to support <a target="_blank" rel="noopener noreferrer">our commitment to player safety</a>. Setting up <a href="https://help.minecraft.net/hc/en-us/articles/4408968616077" target="_blank" rel="noopener noreferrer">Microsoft family groups</a> enables controls for chat and social features allowed for a child account, and which groups can see a child account’s information.</p><h2 id="h_01JS2JK9W2EA5SQQQFQDJ0V0Y7">Communication Methods in Minecraft</h2><ul> <li data-list-item-id="ed1017e5403d24bf4fe8ead7ae2ad590c"> <strong>Chat</strong>: Players can activate the Chat screen and type messages to each other by hitting [Return] or [T] while playing Minecraft. Typed messages appear on the game screen after they are entered.</li> <li data-list-item-id="ec12ef3e99314158fad4b0c18e0c65d66"> <strong>Signs and Banners</strong>: Players can craft signs and banners and type up to four lines of text to be displayed. Signs are visible to anyone who plays in the same world.</li> <li data-list-item-id="e635887bc06cdc3a553089570d1bbf3bf"> <strong>Book and Quill</strong>: Players can craft a book and quill that allows them to write down experiences, create narratives, or take notes. Books can be read by anyone who finds or creates one in-game.</li> <li data-list-item-id="e09f7c02290b05a43929d5e4935b6057b"> <strong>Skins and Usernames</strong>: Players can create their own username and custom skins with words and logos on them to decorate their in-game characters. Skins and user names must follow the <a href="https://www.minecraft.net/en-us/community-standards" target="_blank" rel="noopener noreferrer">Community Standards for Minecraft</a> or they <a href="https://help.minecraft.net/hc/en-us/articles/25119638122509" target="_blank" rel="noopener noreferrer">can be banned</a>.</li> </ul><h2 id="h_01JS2JNPR16349BGJWQ5F0NSWM">Safety Features for Communication</h2><ul> <li data-list-item-id="ebfd56560e5b3cd941a69f43e6795fb31"> <strong>Profanity Filter</strong>: The Filter Profanity toggle in Minecraft: Bedrock Edition under Settings > General is on by default and cannot be turned off when signed in using a child account. When a chat, sign, book, or other typed message with inappropriate content is posted, the profanity filter either replaces inappropriate words with hashtags (#) or completely hides the message from other players. The profanity filter in Minecraft: Bedrock Edition is active on Realms, partner servers, and other multiplayer experiences. On Minecraft: Java Edition, the profanity filter is only active on Realms.</li> <li data-list-item-id="e901a46e70fd56196a64017b25acc9040"> <strong>Moderation</strong>: When playing in a Realm in either Minecraft: Java Edition or Minecraft: Bedrock edition, text communications are monitored for appropriate interaction. Moderation also applies to Minecraft: Bedrock Edition Partner Servers available in-game. Inappropriate communications can lead to <a href="https://help.minecraft.net/hc/en-us/articles/4408964729869" target="_blank" rel="noopener noreferrer">player accounts being banned</a> from playing Minecraft. Moderation in private servers is controlled by the server owner.</li> <li data-list-item-id="e620570900932cab081091e212ec4fb9b"> <strong>Chat Access Controls</strong>: You can manage child account access to chat using the <a href="https://help.minecraft.net/hc/en-us/articles/6985971367309" target="_blank" rel="noopener noreferrer">Xbox settings online</a> or the <a href="https://help.minecraft.net/hc/en-us/articles/35189478489485" target="_blank" rel="noopener noreferrer">Xbox Family app</a>.</li> </ul><h2 id="h_01JS2JPAE0R51P62FW2XFQNRT3">Player Reporting Tools</h2><p>Even in moderated games, your child can report bad player behavior to Minecraft. See these articles for more information:</p><ul> <li data-list-item-id="ee119ad983399a84be16b9ce9f06e6f94"><a href="https://help.minecraft.net/hc/en-us/articles/7317376541197" target="_blank" rel="noopener noreferrer">Guidelines For Reporting Inappropriate Player Behavior In Minecraft</a></li> <li data-list-item-id="eaae2889023527a6bfe1d75625a6820f3"><a href="https://help.minecraft.net/hc/en-us/articles/13019118732429" target="_blank" rel="noopener noreferrer">How To Report A Player In Minecraft: Bedrock Edition</a></li> <li data-list-item-id="e1d1950568aa86e626d637510d22826e7"><a href="https://help.minecraft.net/hc/en-us/articles/7149823936781" target="_blank" rel="noopener noreferrer">How To Report A Player In Minecraft: Java Edition</a></li> <li data-list-item-id="e2865db7dbb71157d921ffcd764af7912"><a href="https://help.minecraft.net/hc/en-us/articles/4409161646989">How To Report A Minecraft Server</a></li> </ul>
SupportActivate Add-Ons in Minecraft: Bedrock Edition
<p><span style="color: #262423;">Add-Ons let you add custom blocks, items, mobs, recipes, and other game content to your new or existing Minecraft: Bedrock Edition worlds. You can </span><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24069202046349"><span style="color: black;">Buy Content from the Minecraft Marketplace</span></a><span style="color: #262423;"> on any platform that runs Minecraft: Bedrock Edition</span><span style="color: black;">. After you buy Add-Ons, you can add them to your single-player and multiplayer worlds.</span></p><h2 id="h_01K5HG99WJK3B5DT0VHPSB454P">How to install Add-Ons for a new, single-player world </h2><ol style="list-style-type: decimal;" type="1"> <li data-list-item-id="eb1d33541cc94ee9fb0915561dfd9e614">Launch Minecraft and select <strong>Play</strong>.</li> <li data-list-item-id="e32bb2f1f280a35cd7528661604fa260a">Select <strong>Create new world</strong> on the Worlds tab.</li> <li data-list-item-id="ec25095c0227d7c2fb58df4909ddfa51e">Select Marketplace content or <strong>Create new world</strong> on the Create from . . . screen.</li> <li data-list-item-id="e2784260ddbd0089709d214051414116b">Select <strong>Resource packs </strong>or<strong> Behavior packs</strong>.</li> <li data-list-item-id="ef3f2a2bfc307080e7dfce9af115f7a46">Select <strong>Activate</strong> for Add-Ons on Available tab you want to use.</li> <li data-list-item-id="e9a14263efcc9bd38559b088bde0bd057">Select <strong>Create</strong> to generate your world after you add the Add-Ons you want.</li> </ol><h2 id="h_01K5HG99WJRCBDPTTF6NPY77JH">How to install Add-Ons for an existing, single-player world </h2><ol style="list-style-type: decimal;" type="1"> <li data-list-item-id="ee4a18a38faa50282c55053d128c04706">Launch Minecraft and select <strong>Play</strong>.</li> <li data-list-item-id="ef182012a24099b0721ff0856a866320f">Select the pencil icon for the world you’d like to modify.</li> <li data-list-item-id="ee6417c90901b2d87b7647466899cf98b">Select <strong>Resource packs </strong>or<strong> Behavior packs</strong>.</li> <li data-list-item-id="ecfef529f6a3f203ef68d9bcc393d217d">Select <strong>Activate</strong> for Add-Ons on the Available tab you want to use.</li> <li data-list-item-id="ee0c06bda0adcf3bdbc03f1d9e9c17b0e">Select <strong>Play</strong> to join your world after you add the Add-Ons you want.</li> </ol><h2 id="h_01K5HG99WJR9VC25MYA8Z9EY19">How to install Add-Ons for a Realm</h2><ol style="list-style-type: decimal;" type="1"> <li data-list-item-id="e556be20a7a6132de8f70a63f0c1a0914">Launch Minecraft and select <strong>Play</strong>.</li> <li data-list-item-id="e5620f3d2060db6bac67bf84e9ee6559f">Select <strong>Realms.</strong> </li> <li data-list-item-id="eb4ab72598ef2817c0df0c041de340afa">Select the Realm with the world you want to change and select <strong>Realm Hub</strong>.</li> <li data-list-item-id="e0ab012feda09bc6dc2ffe217df673c2a">Select the <strong>World</strong> tab.</li> <li data-list-item-id="ef8a42111927f6a6d7e875ffa4f4e9ab5">Select the world slot you want to modify and select <strong>Edit World</strong>.</li> <li data-list-item-id="e1030b5c0364494ea7f3074d0aadb5391">Select <strong>Resource Packs</strong> or <strong>Behavior Packs</strong> under Add-Ons.</li> <li data-list-item-id="e00bc06b974ffcb4d18994c737636a1de">Select <strong>Activate</strong> after choosing Add-Ons from My Packs or Marketplace Pass Packs.</li> <li data-list-item-id="e8a5c34686fc0cdfcc713655db3f22810">Confirm you want to activate the Add-On.</li> <li data-list-item-id="e4bac2b7d23810dce3a41d858f00bb29f">Select the back button in the top-left and wait for Minecraft to upload your changes to the Realm.</li> <li data-list-item-id="e96a70ac1f0c446b39bcbc0c3beee4bcd">Select <strong>Play</strong> to join your world.</li> </ol><p><span style="color: #262423;">If you connect to a Realm from any Minecraft: Bedrock Edition device, you will automatically download and apply any Add-Ons activated on that Realm.</span></p><h2 id="h_01K5HG99WJGV2TWWPR8RX8H9NR">Related Articles</h2><ul> <li data-list-item-id="ea3052f6a4a435af292931f51bd16bcc3"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409140076813">What are Minecraft Add-Ons?</a></li> <li data-list-item-id="efa0edd1d09a9f41254e7fcfd402ab775"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24120973871501">Get Help with Minecraft Add-Ons</a></li> <li data-list-item-id="e7c21e7035d3a08cb25a31dbbab109e87"><a style="background-color: #ffffff;" href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24121220131597">Disable Minecraft Add-Ons to Solve Game Issues</a></li> </ul>
SupportCreate a Manual Save of Your Minecraft: Bedrock Edition Realms World
<p>Create manual saves of your Realm world in Minecraft: Bedrock Edition to store a backup copy of your Realm and keep your progress safe. Manual saves remain in your Realm storage until you delete them, giving you full control over what to keep. </p><h2 id="h_01KBZST344CWFHMWSSZY8R78M3">Create a Manual Save</h2><ol> <li data-list-item-id="e5589e71b8587c0de15d0702560492db9">Launch Minecraft and select <strong>Play</strong>.</li> <li data-list-item-id="ee281943635b48d3adb5286242c934554">Select the <strong>Realms</strong> tab.</li> <li data-list-item-id="e3ccb7b084b87aab99b1cc8faecb4b722">Select the <strong>Realms Hub</strong> for the Realm you want to manually save.</li> <li data-list-item-id="e475a689e9f048deab5d0c4a0a2fb64e8">Select the <strong>World</strong> tab. Then, select <strong>Saves</strong>.</li> <li data-list-item-id="e6c2cad400e4aa8ed2739371dd428a866">Select <strong>Save active world</strong>.</li> </ol><p>After you've created saves, you will see options to select <strong>Manual </strong>or <strong>Automatic </strong>tab. Your most recent saves will appear at the top of each list.</p><h2 id="h_01KBZST34JBPY3E69A8AHSW0H1">Delete a Manual Save </h2><ol> <li data-list-item-id="e5d26de866f7a53379103bcd12fc1bfd8">Launch Minecraft.</li> <li data-list-item-id="e4b27da6b223413d51f7e0faaa2636973">Select <strong>Play.</strong> </li> <li data-list-item-id="ef8d6d16a83a0ed60426029d3ea2a1a38">Select the <strong>Realms </strong>tab.</li> <li data-list-item-id="ec011c03e3beffffc7180972508165a58">Select the <strong>Realms Hub</strong> for the Realm you want to manually save.</li> <li data-list-item-id="e17cb191846bc9f902ed636635f68f7ce">Select the <strong>World</strong> tab. Then, select <strong>Saves</strong>.</li> <li data-list-item-id="eb6b06daab295330b96a14923779051fa">Select the <strong>kebob menu button </strong>(three dots) to the right of the save file you wish to delete.</li> <li data-list-item-id="e24cb947a46ade9cb36b4c2487e576cfa">Select <strong>Delete Save</strong>.</li> </ol><p>If you have an active Minecraft Realms subscription, your game will also create an automatic backup save file of your world at regular intervals.</p><h2 id="h_01KQX85C93JVS5REVQRDQ6ZCJS">Additional Realms saves resources</h2><ul> <li data-list-item-id="e7b1049aecdaba6528cad4f4f27997fe5"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/28717462139149">How We Backup Your Minecraft Realms World</a></li> <li data-list-item-id="ec837adf6c4cc05743c3ffccade3a395f"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/20687461045645">Restore a Backup Save of a Minecraft: Bedrock Edition Realm World</a></li> <li data-list-item-id="eb4ee3d2a22029b5acd293e0f897a91d3"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/20687555493133">Restore a Backup Save of a Minecraft: Java Edition Realm World</a></li> <li data-list-item-id="eaaea05892140841ccef963b5ccfc29b3"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/41763087069325">Find Your Realms World Saves in Minecraft: Bedrock Edition</a></li> <li data-list-item-id="e75310f83c34096204c1b012f157b0923"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409159214605">Find Your Minecraft: Java Edition Backup World</a></li> <li data-list-item-id="e8b757b2e1f166f9f79baa175fd45799d"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409165790605">Use Realms to transfer a Minecraft: Bedrock Edition World to Another Device</a></li> </ul><p> </p>
SupportMinecraft Dungeons II Error Help
<figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized"> <colgroup> <col style="width: 14%;"> <col style="width: 36%;"> <col style="width: 50%;"> </colgroup> <tbody> <tr> <td style="background-color: #CEE2F2; border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>Error Code</strong></p></td> <td style="background-color: #CEE2F2; border-color: #2F3941; border-style: ridge;"><strong>Title</strong></td> <td style="background-color: #CEE2F2; border-color: #2F3941; border-style: ridge;"><strong>Error Message</strong></td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0001</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Invite failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when sending an invite. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0002</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Login failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0003</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to join Party</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue joining this Party. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0004</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to join server</td> <td style="border-color: #2F3941; border-style: ridge;">Please restart the game and make sure it is updated to the latest version.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0005</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to load character</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when loading your hero. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0006</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Matchmaking failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when matchmaking. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0007</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to send invite</td> <td style="border-color: #2F3941; border-style: ridge;">Something unexpected happened and no invite was sent, please try again later.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0008</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Party doesn't exist</td> <td style="border-color: #2F3941; border-style: ridge;">Sorry, but the Party no longer exists.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0009</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Failed to join Party</td> <td style="border-color: #2F3941; border-style: ridge;">Double check your Party code and try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0010</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Party full</td> <td style="border-color: #2F3941; border-style: ridge;">Sorry, but the Party is full right now. Try again later.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0011</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Connection lost</td> <td style="border-color: #2F3941; border-style: ridge;">Check your internet connection and try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0012</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Not connected to online services</td> <td style="border-color: #2F3941; border-style: ridge;">Lost connection to online services.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0013</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Session failed</td> <td style="border-color: #2F3941; border-style: ridge;">The attempt to create a session failed. Try again later.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0014</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Controller disconnected</td> <td style="border-color: #2F3941; border-style: ridge;">Reconnect your primary controller to continue.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0015</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Session disconnected</td> <td style="border-color: #2F3941; border-style: ridge;">You've lost connection to the dedicated server.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0016</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Invalid character</td> <td style="border-color: #2F3941; border-style: ridge;">Make sure to select a character before joining the game.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0017</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Disconnected from Minecraft API</td> <td style="border-color: #2F3941; border-style: ridge;">You must be connected to continue playing. Do you want to retry the connection? Denying will close the game.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0018</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">You've reached the character limit</td> <td style="border-color: #2F3941; border-style: ridge;">To create a new hero, you'll need to delete an existing one.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0019</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected error because your account is not connected to Nintendo Switch Online (NSO).</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0020</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Something went wrong</td> <td style="border-color: #2F3941; border-style: ridge;">Something went wrong.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0021</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0022</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Hero not created</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected error during hero creation. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0023</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0024</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Could not connect to server</td> <td style="border-color: #2F3941; border-style: ridge;">Failed to connect to the dedicated server, please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0026</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">Unable to find a PlayStation®Plus subscription.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0027</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Hero not deleted</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected error during hero deletion. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0028</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Skin not updated</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected error during hero skin update. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0031</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please verify that you were added to the internal cohort.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0032</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">This player is already added to the game. Select another player to continue.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0033</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to join Party</td> <td style="border-color: #2F3941; border-style: ridge;">All guests must have online multiplayer access to join a Party with remote players.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0034</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">Unable to find an online subscription.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0035</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Namespace Error</td> <td style="border-color: #2F3941; border-style: ridge;">A namespace error occurred, please verify the user's namespace on SpiceOps.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0036</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to delete</td> <td style="border-color: #2F3941; border-style: ridge;">You can't delete your last hero. Try creating a new hero first.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0037</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to join Party</td> <td style="border-color: #2F3941; border-style: ridge;">All guests must have cross-platform access to join the Party.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0038</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Hero selection failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected error during hero selection. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0039</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Hero not selected</td> <td style="border-color: #2F3941; border-style: ridge;">You need to select a hero before going back to the lobby. If you don't have another hero, you can create one!</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0040</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Create a hero</td> <td style="border-color: #2F3941; border-style: ridge;">You can't return to the lobby until you have created a character.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0041</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Load settings failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected error when loading the settings file. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0042</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Online systems not found</td> <td style="border-color: #2F3941; border-style: ridge;">Can't connect to Steam. Launch the Steam application and try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0043</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Online systems not found</td> <td style="border-color: #2F3941; border-style: ridge;">Unable to load online systems.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0044</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">No internet connection</td> <td style="border-color: #2F3941; border-style: ridge;">Internet is required to start the game on Windows platforms.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0045</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Kicked out</td> <td style="border-color: #2F3941; border-style: ridge;">You were removed from the Party.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0046</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Update required</td> <td style="border-color: #2F3941; border-style: ridge;">An update is required to start the game.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0047</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Delete failed</td> <td style="border-color: #2F3941; border-style: ridge;">You are not allowed to delete your currently active character.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0048</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Too many devices</td> <td style="border-color: #2F3941; border-style: ridge;">You were logged out from this session because your account logged in on another device.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0049</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Too many devices</td> <td style="border-color: #2F3941; border-style: ridge;">A guest was logged out from this session because the account logged in on another device.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0050</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to promote Party leader</td> <td style="border-color: #2F3941; border-style: ridge;">Unable to promote Party leader.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0051</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to promote Party leader</td> <td style="border-color: #2F3941; border-style: ridge;">You can't change the Party leader while matchmaking is in progress.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0052</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">The log in process was canceled. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0053</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to join Party</td> <td style="border-color: #2F3941; border-style: ridge;">This Party does not support crossplay.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0054</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to join Party</td> <td style="border-color: #2F3941; border-style: ridge;">This Party does not support multiplayer.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0055</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Disconnected from server</td> <td style="border-color: #2F3941; border-style: ridge;">To stay connected, your hero needs to move. Jopin again when you're ready!</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0056</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Load character failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected error when loading character data. Please try again with another character.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0057</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to promote Party leader</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected error when promoting the player. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0058</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to remove player</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected error when removing the player. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0059</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to verify game ownership</td> <td style="border-color: #2F3941; border-style: ridge;">This account doesn't appear to own the game. Try switching accounts to continue.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0060</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Verification failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected error when verifying game ownership. Try again or switch accounts to continue.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0061</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0062</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0063</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0064</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0065</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0066</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0067</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Log in failed</td> <td style="border-color: #2F3941; border-style: ridge;">There was an unexpected issue when logging in. Please try again.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0068</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Invite failed</td> <td style="border-color: #2F3941; border-style: ridge;">This Party invite was intended for another player. Try switching accounts to continue.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0069</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Cannot join Party</td> <td style="border-color: #2F3941; border-style: ridge;">The Party is full.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0070</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to join Server</td> <td style="border-color: #2F3941; border-style: ridge;">Please restart the game and make sure it is updated to the latest version.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0071</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to join Server</td> <td style="border-color: #2F3941; border-style: ridge;">Please restart the game and make sure it is updated to the latest version.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0074</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to join Server</td> <td style="border-color: #2F3941; border-style: ridge;">Please restart the game and make sure it is updated to the latest version.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0077</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unsupported Language</td> <td style="border-color: #2F3941; border-style: ridge;">The language you selected is currently unsupported; screen reader will be disabled. Please select English to enable.</td> </tr> <tr> <td style="border-color: #2F3941; border-style: ridge;"><p class="wysiwyg-text-align-center"><strong>0078</strong></p></td> <td style="border-color: #2F3941; border-style: ridge;">Unable to join Party</td> <td style="border-color: #2F3941; border-style: ridge;">You are running a different game version that the Party you are trying to join.</td> </tr> </tbody> </table></figure>
SupportMojang Bug Tracker Guidelines
<p><em><span lang="EN-US" data-contrast="none">Mojira</span><span lang="EN-US" data-contrast="none"> </span><span lang="EN-US" data-contrast="none">has</span><span lang="EN-US" data-contrast="none"> chang</span><span lang="EN-US" data-contrast="none">ed</span><span lang="EN-US" data-contrast="none"> to a new cloud-based server</span><span lang="EN-US" data-contrast="none"> since January 31, 2025</span><span lang="EN-US" data-contrast="none">. If you regularly help us by </span><span lang="EN-US" data-contrast="none">submitting</span><span lang="EN-US" data-contrast="none"> bugs, </span><span lang="EN-US" data-contrast="none">make</span><span lang="EN-US" data-contrast="none"> sure your bug tracker account</span><span lang="EN-US" data-contrast="none"> has migrated correctly</span><span lang="EN-US" data-contrast="none">. See </span></em><a href="https://www.minecraft.net/en-us/article/changes-to-minecraft-bug-reporting-system" target="_blank" rel="noopener noreferrer"><em><span lang="EN-US" data-contrast="none" data-ccp-charstyle="Hyperlink">Changes to our bug reporting system</span></em></a><em><span lang="EN-US" data-contrast="none"> for more.</span><span data-ccp-props='{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}'> </span></em></p><p>The <a href="https://bugs.mojang.com/secure/Dashboard.jspa" target="_blank" rel="noopener noreferrer">Mojang Bug Tracker</a> (also known by its nickname Mojira) is the place where all bugs in Minecraft: Bedrock Edition and other games created by Mojang Studios are reported, documented, and tracked. Working together, we can squash these bugs as quickly as possible!</p><h2 id="h_01JJMF875PPE1EXFV74YQBHKKR">What to Report on the Bug Tracker</h2><p>We only accept reports about bugs. A bug is something in the game not behaving the way it should, due to a problem with the game's code. As such, it should be reproducible and not be caused by circumstances outside of the game such as network connections or customer support issues. Keeping the bug tracker focused on true bugs helps to get them addressed faster by Mojang Studios.</p><p>The following types of issues are <strong>NOT</strong> bugs and are not allowed on the bug tracker:</p><ul> <li class="wysiwyg-list-bold" data-list-item-id="e18baa6739406fbf1804e8c8d2d429b3e"> <strong>Minecraft account or payment issues</strong><ul><li data-list-item-id="eb7ae1104f4b26e970f864c50c32e03be">If you have trouble accessing your Minecraft account, or if you have payment or purchase issues (including Realms and Marketplace), contact <a href="https://support.microsoft.com/en-us/contactus" target="_blank" rel="noopener noreferrer">Microsoft Support</a>.</li></ul> </li> <li class="wysiwyg-list-bold" data-list-item-id="eb702428de50effe5baee823efdbd4328"> <strong>Suggestions and feature requests</strong><ul><li data-list-item-id="e3e494060b15f29876249db816edf5096">To suggest a new feature for Minecraft, or to post a suggestion, do so on the official <a href="https://feedback.minecraft.net/">Minecraft feedback site</a>.</li></ul> </li> <li class="wysiwyg-list-bold" data-list-item-id="ed9e719fad3e857d28b8834b23c315a50"> <strong>General connection issues (Realms, Marketplace) and authentication issues</strong><ul><li data-list-item-id="e99f722584f48f45db39c622d0cee0edb">These issues are typically outside the control of the game’s code and are usually due to server maintenance, downtime, or local network configuration. For troubleshooting tips, see <a href="https://help.minecraft.net/hc/en-us/articles/30437628422413-Troubleshoot-Minecraft-Network-Connection-Errors">Troubleshoot Minecraft Network Connection Errors</a>.</li></ul> </li> </ul><h2 id="h_01JJMFCPP51M121THWKJ8JP4BE">Searching for bugs</h2><p>Before reporting a bug, always search for an existing report. There’s a chance that someone has already started the conversation on the bug. Here are a few tips on searching for existing bug reports:</p><ul> <li data-list-item-id="e37e87b2156f133dd513caaa5b317fdff"> <span lang="EN-US" data-contrast="none">Use as few keywords as possible. The search engine will only find bug reports </span><span lang="EN-US" data-contrast="none">containing</span><span lang="EN-US" data-contrast="none"> all the words in your query. For example, </span><span lang="EN-US" data-contrast="none">searching</span><span lang="EN-US" data-contrast="none"> for “squid </span><span lang="EN-US" data-contrast="none">suffocate</span><span lang="EN-US" data-contrast="none">” instead of “Squid will frequently suffocate for no reason when swimming around in a river</span><span lang="EN-US" data-contrast="none">”.</span><span lang="EN-US" data-contrast="none"> </span><span lang="EN-US" data-contrast="none">Adding unnecessary words may confuse the search engine, which will try to find tickets </span><span lang="EN-US" data-contrast="none">containing</span><span lang="EN-US" data-contrast="none"> all </span><span lang="EN-US" data-contrast="none">typed words</span><span lang="EN-US" data-contrast="none">, instead of showing all “squid suffocate” related ones</span><span lang="EN-US" data-contrast="none">.</span><span data-ccp-props='{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}'> </span> </li> <li data-list-item-id="e3e580feec3f5828c6817d22159a3e323">Verify all words are spelled correctly.</li> <li data-list-item-id="e739ad74a711318b6f7832c539682b3a9"> <span lang="EN-US" data-contrast="none">Try multiple separate searches using synonyms. For example, “workstation</span><span lang="EN-US" data-contrast="none">”,</span><span lang="EN-US" data-contrast="none"> “job site</span><span lang="EN-US" data-contrast="none">”,</span><span lang="EN-US" data-contrast="none"> and “profession block</span><span lang="EN-US" data-contrast="none">”.</span><span lang="EN-US" data-contrast="none"> </span><span lang="EN-US" data-contrast="none">Sometimes Players use different names for the same item, like “Crafting Table” and “Workbench</span><span lang="EN-US" data-contrast="none">”.</span><span data-ccp-props='{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}'> </span> </li> </ul><p>If you find that your issue has already been reported, look at the Resolution of the report to determine what steps to take next.</p><p><span style="color: rgb(38,36,35);"><strong>Remember:</strong></span></p><ul> <li class="wysiwyg-list-color wysiwyg-list-bold" style="--wysiwyg-list-marker-color: rgb(38,36,35);" data-list-item-id="e047d8f14687da524fda6e49ba12070d1"><span style="color: rgb(38,36,35);"><strong>Reporting duplicated tickets slows down the Development Team and hinders issue resolution time. </strong></span></li> <li class="wysiwyg-list-color wysiwyg-list-bold" style="--wysiwyg-list-marker-color: rgb(38,36,35);" data-list-item-id="e9b3916b5cc905f130f47a95f0d947953"><span style="color: rgb(38,36,35);"><strong>Voting for already existing ticket bumps up the priority and speeds up the action. </strong></span></li> </ul><h2 id="h_01JJMFDKJD1NHCPNRM217AWY0N">Reporting a bug</h2><p>Here are some things to keep in mind before you report a new bug.</p><ul> <li data-list-item-id="e199c39203dc2eef9f5a9a6caaf1c02fd"> <strong>Be Concise</strong>: Write a summary that clearly states the problem. Include as much important information as possible including:<ul> <li data-list-item-id="ef629f987c693b4047ab3b7ff3dd61dce">Steps taken to reproduce the issue.</li> <li data-list-item-id="e8a7995c840bfc51f19d4ef2368f1a522">What happens when the bug occurs.</li> <li data-list-item-id="e6ca8d776e0ba2a2c263a49eaf4c60f89">Clear screenshots or short video of the bug.</li> <li data-list-item-id="e543ce982e43818b13e87be72c3581358">The exact text of any error messages.</li> </ul> </li> <li data-list-item-id="e935522db70b82e767e4923acc7c9960f"> <strong>Consider Security and Confidentiality:</strong> If you have discovered an exploitive or security issue, set the bug report’s security level to <em>Private</em> so that only you, Mojang Studios employees, and bug tracker moderators are able to view your bug report.</li> <li data-list-item-id="ed97a10ac6e897b6f076c995d9d302bf6"> <strong>English Only:</strong> We only accept bug reports in English; do not create bug reports in other languages.</li> <li data-list-item-id="ea15ef205999c66f0362eb33b94f8c62a"> <strong>One Issue Per Report:</strong> We will not accept your bug report if you include multiple bugs in a single submission.</li> <li data-list-item-id="eda13930fa22b371f84ce639e5b626e69"> <strong>Test Unmodified Environments:</strong> If you are using any mods or third-party tools at all, see if the issue persists in a completely unmodified Minecraft environment before reporting it. If it doesn't, report the bug to the mod creator, not Mojang Studios.</li> <li data-list-item-id="eaa67d505e1600bfc49282b1fed139001"> <strong>Third-Party Tools Not Supported:</strong> Worlds that have been opened with a third-party tool are not supported.</li> <li data-list-item-id="e9e92a30a1e0c35cff9cf87fecde262dc"> <strong>Third-Party Servers:</strong> If you have an issue on a large multiplayer server (like Hypixel or The Hive), contact the server staff first before creating a bug report.</li> <li data-list-item-id="ec4940e6b97b16078e4380c865949138c"> <strong>Latest Release Only:</strong> Only report a bug if you are sure that it is still active in the latest version of the game. We do not accept bug reports for any versions except for the latest release and the latest development version.</li> <li data-list-item-id="ecec05e535f58984de669a1840c5778e8"> <strong>Watch Correspondence:</strong> After creating a bug report, watch for related emails or regularly check the bug report for updates or potential further inquiries.</li> </ul><h2 id="h_01M3MEE6N1QQMA26WQCF7XBN2E">Example of a High-Quality Bug Report</h2><p><strong>The following template and recommendations are completely optional.</strong> You can submit a bug report in any format that follows our guidelines.</p><p>That said, reports that include clear summaries, detailed descriptions, precise reproduction steps, and expected versus observed results are often much easier to investigate. This is the same type of information that QA Analysts, testers, and developers use when tracking down issues internally.</p><p>If you'd like to help us reproduce, understand, and resolve bugs more quickly, consider using the example below as a reference when creating your report.</p><h3 id="h_01M3MHFBJHFJEH4Y05MSMR9BF0">Summary</h3><p><span lang="EN-US" data-contrast="auto">The summary should be short, specific, and clearly describe the issue.</span><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'> </span><span lang="EN-US" data-contrast="auto">A good summary helps other users and moderators quickly understand what the report is about without opening it.</span><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'> </span></p><p class="wysiwyg-indent2"><strong>Example:</strong> Iron Golems stop attacking hostile mobs after being pushed by flowing water</p><h3 id="h_01M3MHH24026DK8A85HQVSP4XP">Description</h3><p><span lang="EN-US" data-contrast="auto">The description should explain the problem in more detail and provide any relevant context.</span><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'> </span><span lang="EN-US" data-contrast="auto">Avoid including unrelated information or lengthy stories that do not help </span><span lang="EN-US" data-contrast="auto">explaining</span><span lang="EN-US" data-contrast="auto"> the bug.</span><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'> </span></p><p class="wysiwyg-indent2"><strong>Example:</strong> After an Iron Golem is moved several blocks by flowing water, it may stop targeting and attacking hostile mobs. The issue persists even when zombies or skeletons are nearby. The golem continues to move normally but no longer appears to detect enemies until the world is reloaded.</p><h3 id="h_01M3MHHBVJ8JXY02T3WP7V5110">Steps to Reproduce</h3><p><span lang="EN-US" data-contrast="auto">Steps should be clear, simple, and easy for another person to follow.</span><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'> Each step should represent one action. Good reproduction steps allow developers and other players to reproduce the issue exactly as it occurred.</span></p><p class="wysiwyg-indent2"><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'><strong>Example:</strong></span></p><ol> <li data-list-item-id="e84c7c1bde71c08332206739946069a54">Create or load a Survival world.</li> <li data-list-item-id="e28463b8242593a17d9cb3708c765601e">Place an Iron Golem near a water stream.</li> <li data-list-item-id="e07587e88359ead835aaa7266e19f3410">Allow flowing water to push the Iron Golem at least three blocks.</li> <li data-list-item-id="edc00c0c325fd0ed4386d9714bd0e4cb7">Spawn a Zombie near the Iron Golem.</li> <li data-list-item-id="e51ee5fa8875aaa2adc292c410badf93f">Observe the Iron Golem's behavior.</li> </ol><h3 id="h_01M3MHHVRW5G5FGD38BVN456GY">Observed Result</h3><p><span lang="EN-US" data-contrast="auto">Describe what actually happened and focus only on the outcome of the bug. The observed result should be factual and easy to verify.</span></p><p class="wysiwyg-indent2"><strong>Example: </strong>The Iron Golem does not target or attack nearby hostile mobs.</p><h3 id="h_01M3MHJ6ZDY6B11H5DAHK2B3KS">Expected Result</h3><p><span lang="EN-US" data-contrast="auto">Describe what should have happened if the bug w</span><span lang="EN-US" data-contrast="auto">as</span><span lang="EN-US" data-contrast="auto"> not present.</span><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'> </span><span lang="EN-US" data-contrast="auto">Comparing the observed and expected results makes it easier to understand the nature of the issue.</span><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'> </span></p><p class="wysiwyg-indent2"><strong>Example: </strong>The Iron Golem should detect and attack nearby hostile mobs regardless of being moved by flowing water.</p><h3 id="h_01M3MHJGD1PTVXJJY0TSHSWV5D">Additional Notes</h3><p><span lang="EN-US" data-contrast="auto">Use this section for information that may help investigate the bug but does not belong elsewhere.</span><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'> </span><span lang="EN-US" data-contrast="auto">Only include information that is relevant to the issue being reported.</span><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'> </span></p><p class="wysiwyg-indent2"><span data-ccp-props='{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}'><strong>Example:</strong></span></p><ul> <li data-list-item-id="e68faec8b1b6a0153e5fe5072e09d7776">Reproduced 5 out of 5 attempts.</li> <li data-list-item-id="eaca2c6121c7884d69c3f1f560b7fa1b1">Issue observed in a new world with default settings.</li> <li data-list-item-id="e3e7d01793b5467fd00e348f0ce72c91b">No resource packs, add-ons, or experimental features are enabled.</li> <li data-list-item-id="ed5af55ee1eeeb8df7e0f2b00f372b5e6">Reloading the world restores normal behavior.</li> </ul><h3 id="h_01M3MHJQNEV72MHFFW3B4VJ3W9">Attachments</h3><ul> <li data-list-item-id="e850ce4cf7975e37361fee3975a47a6e7">Video showing the process of the Iron Golem being moved by water, spawning a hostile mob, and the Golem being unresponsive.</li> <li data-list-item-id="e7de9c169a896c5b4818d3ddc7b6bb317">Screenshot of Iron Golem being passive next to hostile mobs. <em>(Although for complex issues such as this one, a video would be more fitting.)</em> </li> </ul><h3 id="h_01M3MH7DCWFG1HNSKE1WNQ3RD1">Final Tip</h3><p>Before submitting a report, read it from the perspective of someone who has never encountered the issue before. If another Player can understand the problem and reproduce it using only the information in your report, you've likely written a high-quality bug report.</p><p><strong>Remember, this format is not required.</strong> A bug report does not need to be perfect to be valuable. However, reports that clearly explain the issue, provide reproducible steps, and include relevant supporting information can significantly reduce investigation time and help developers focus on finding a solution.</p><p>Even experienced QA Analysts and testers rely on structured, factual, and reproducible reports. Following these recommendations helps everyone speak the same language when investigating bugs.</p><h2 id="h_01M3MEKSS985R7BYSG3T1FV83R">Thank You</h2><p>Thank you for taking the time to report bugs and help improve the game for everyone!</p><p>Every report, whether large or small, helps us better understand issues affecting the community. By providing clear and accurate information, you make it easier for moderators, QA teams, and developers to investigate problems and prioritize fixes.</p><p>We greatly appreciate your time, effort, and willingness to contribute. Your proactive involvement helps make Minecraft a better experience for Players around the world!</p>
SupportMinecraft Dungeons II Promotional Codes and Partner Rewards
<h1 id="h_01M3MFD6VD29PYSC3NH4XKSR2E">Understanding Platform and Profile Entitlements</h1><p>When it comes to owning content in Minecraft, not all items are stored in the same way. Some items are tied to the platform where you purchased them, while others are tied to your game profile.</p><p>Understanding the difference can help explain why certain content appears on one device but not another.</p><h1 id="h_01M3MFD6VEKB2WHWKHVNHX2H3P">What Are Platform Entitlements?</h1><p>Platform entitlements are items or content that are tied to a platform store account.</p><p>Examples include:</p><ul> <li data-list-item-id="e22cbd61983fff562a7ca54052a672057">Base game ownership</li> <li data-list-item-id="e1675bb0a989fbfaa7482c39ed92493b3">Downloadable content (DLC)</li> <li data-list-item-id="e9c85c9cc1ea7ab556440f819569bba38">Deluxe Edition content</li> <li data-list-item-id="e1e5c279ba9c59d31c573b38eace31be6">Pre-order bonuses</li> <li data-list-item-id="ebe0d764ba558a58f0edbaf48dd9ac103">Content purchased through a platform storefront</li> </ul><p>Because these entitlements are managed by the platform where they were purchased, they may only be available when using that platform account.</p><p><span style="color: rgb(15,71,97);">Example: </span><br>If you purchase Deluxe Edition content through a platform store, that purchase is associated with that platform's licensing system.</p><h1 id="h_01M3MFD6VGF3ZJ80CMHKSCWNJG">What Are Profile Entitlements?</h1><p>Profile entitlements are items linked directly to your game profile.</p><p>These items are managed by Minecraft's game services rather than a platform storefront.</p><p><span style="color: rgb(15,71,97);">Example: </span><br>If you receive a promotional cape from a community event or redeem a cosmetic code, that item becomes part of your game profile's collection.</p><h1 id="h_01M3MFD6VKZM1RESB28F64QJBZ">Why Does This Matter?</h1><p>If you're trying to find a missing cosmetic or determine where a redeemed reward should appear, the type of entitlement can make a difference.</p><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized" dir="ltr"> <colgroup> <col style="width: 50.43%;"> <col style="width: 49.57%;"> </colgroup> <tbody> <tr> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;"><span style="color: windowtext!important;"><strong>Content Type</strong></span></td> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;"><span style="color: windowtext!important;"><strong>Usually Stored As</strong></span></td> </tr> <tr> <td style="border-style: ridge; border-width: 3px;">Game ownership</td> <td style="border-style: ridge; border-width: 3px;">Platform entitlement</td> </tr> <tr> <td style="border-style: ridge; border-width: 3px;">DLC purchases</td> <td style="border-style: ridge; border-width: 3px;">Platform entitlement</td> </tr> <tr> <td style="border-style: ridge; border-width: 3px;">Deluxe Edition purchases</td> <td style="border-style: ridge; border-width: 3px;">Platform entitlement</td> </tr> <tr> <td style="border-style: ridge; border-width: 3px;">Promotional capes</td> <td style="border-style: ridge; border-width: 3px;">Profile entitlement</td> </tr> <tr> <td style="border-style: ridge; border-width: 3px;">Promotional pets</td> <td style="border-style: ridge; border-width: 3px;">Profile entitlement</td> </tr> <tr> <td style="border-style: ridge; border-width: 3px;">Event rewards</td> <td style="border-style: ridge; border-width: 3px;">Profile entitlement</td> </tr> <tr> <td style="border-style: ridge; border-width: 3px;">Redeemed cosmetic codes</td> <td style="border-style: ridge; border-width: 3px;">Profile entitlement</td> </tr> </tbody> </table></figure><p> </p><h1 id="h_01M3MFD6VR58PK7BGVTTFNMPGQ">How Do I Redeem Cosmetic Codes?</h1><p>Some promotions include a code that unlocks cosmetic content, such as a cape, pet, or skin.</p><p>The redemption process may vary depending on the promotion, but cosmetic rewards are typically redeemed through the game experience associated with the promotion.</p><p>Follow the instructions included with your code to redeem it.</p><p>After successful redemption:</p><ol> <li data-list-item-id="eb5091ae292e0441251d2609acc270097">Sign in with the account you intend to use.</li> <li data-list-item-id="e71f749c670095d800ad7e5c30154965f">Complete the redemption process described by the promotion.</li> <li data-list-item-id="ea1fb649615d3523ec06483c222ad7a2d">Restart the game if necessary.</li> <li data-list-item-id="e5d8fcb9b3bfb94718d2a29c432181650">Check your customization, cosmetics, dressing room, inventory, or profile rewards area (depending on the game).</li> </ol><h1 id="h_01M3MFD6VT9TMTAAJ9FZ6XMYJ0">Why Can't I Redeem My Code on a Storefront?</h1><p>Promotional cosmetic codes are often different from game purchase codes.</p><p>A game or DLC code may be redeemed through a platform storefront.</p><p>A cosmetic code may instead be redeemed through a promotion-specific redemption flow designed for that reward.</p><p>Always follow the instructions included with your code.</p><p> </p><h1 id="h_01M3MFD6VVFWBBPKQVD44AZXC1">Need More Help?</h1><p>If you're missing content, see <strong>Missing Cosmetic Rewards</strong> or <strong>Troubleshooting Code Redemption Issues</strong>.</p><p> </p><h1 id="h_01M3MFD6VVC1BZ27H2SM8GRWSM">Missing Cosmetic Rewards</h1><p>If a cosmetic reward, cape, pet, skin, or promotional item isn't appearing in-game, there are several steps you can take before contacting support.</p><h2 id="h_01M3MFD6VWQP25T2VN8R2YVXNP">Verify the Correct Account</h2><p>Many cosmetic rewards are associated with the account used during redemption or reward distribution.</p><p>Make sure you're signed in with the same account that:</p><ul> <li data-list-item-id="e25c4091c24f901c47fa5f6b5e95da733">Redeemed the code</li> <li data-list-item-id="e9e25b461eaaeb6a8a360691342afd547">Participated in the event</li> <li data-list-item-id="ecbdf2c19a918dbaff1ed24d2424b45ca">Received the promotion</li> </ul><h2 id="h_01M3MFD6VXRX6WA8BB8CB5QP9Y">Restart the Game</h2><p>After a reward is granted, it may take time to appear.</p><p>Try:</p><ol> <li data-list-item-id="e7757dbb60b42f7f4e32c4dcaaca39eb2">Closing the game completely.</li> <li data-list-item-id="eee2c9627128e75685f486d84a5e38a06">Signing out and back in.</li> <li data-list-item-id="e061f3cbfa11748638a7fc5b85cdfdd8c">Restarting your device.</li> <li data-list-item-id="ee0f7162904de5862e66ec6bd3636d092">Launching the game again.</li> </ol><h2 id="h_01M3MFD6VY8K4WPGJX1P5J0D9X">Check Where the Item Appears</h2><p>Different rewards may appear in different locations.</p><p>Look in:</p><ul> <li data-list-item-id="e61b784a57d6e5d013dccd6b95dda57d7">Character customization menus</li> <li data-list-item-id="e9fc8020290840d3037ac024e068716f9">Cosmetic collections</li> <li data-list-item-id="e77d833ec3aaa0880748d3c46300d1c7d">Inventory screens</li> <li data-list-item-id="e0761981b571ff58d42732d7daefbbaf7">Reward or profile sections</li> </ul><h2 id="h_01M3MFD6VZ4TSVPHGWBFZRM2AX">Confirm the Reward Was Successfully Redeemed</h2><p>If the item came from a code or promotion, verify that:</p><ul> <li data-list-item-id="e80c9bbb5aaba24f2503417d5678012ac">The redemption was completed successfully.</li> <li data-list-item-id="e851f2f98116f878b8576b6cea48d7594">No error messages were displayed.</li> <li data-list-item-id="e6f9ded4d9f698bb7f1270963a671a78d">The reward confirmation was received.</li> </ul><h2 id="h_01M3MFD6W05VWCAEAJEWFZ2HPW">After Linking or Unlinking Accounts</h2><p>Some content may be associated with the account where it was originally redeemed or granted. If you've recently linked or unlinked accounts, verify that you're signed into the same account that received the reward. </p><h2 id="h_01M3MFD6W1X48VPGYFVY7RQSF5">Contact Support</h2><p>If the reward is still missing, include:</p><ul> <li data-list-item-id="e082fd247bfcfed726bf06339d7656666">The name of the reward</li> <li data-list-item-id="e9b7b967b468ab4b38d6cb4ec44fa80a6">The promotion or event name</li> <li data-list-item-id="e990d16f97fad021e5fec10d57b4253ac">Screenshots of any redemption confirmation</li> <li data-list-item-id="e13ccb624a710ba9ad8f003182a5f1b52">The account used during redemption</li> </ul><h1 id="h_01M3MFD6W1SH5T76TG5R5NYHCF">Troubleshooting Code Redemption Issues</h1><p>Having trouble redeeming a code? This guide covers the most common redemption problems and their solutions.</p><h2 id="h_01M3MFD6W24D4QXTPQSFPB8TPS">Error: Invalid Code</h2><p>This message can occur when:</p><ul> <li data-list-item-id="e4342f6513d2fdfb5a8274e0497d94530">The code was entered incorrectly.</li> <li data-list-item-id="e3aa858489edf6692cf18783800c5d1a8">The code has expired.</li> <li data-list-item-id="e9d12929f45d2845bfd2f35b8faed4f4b">The code is not recognized by the redemption system. </li> </ul><p>Double-check the code and try again.</p><h2 id="h_01M3MFD6W2BPJHCBC6X12QJGFA">Error: Code Already Redeemed</h2><p>Some codes can only be redeemed once.</p><p>If you receive this error:</p><ul> <li data-list-item-id="ed673900667dd1e942af96084cefe9043">Verify that you haven't already used the code.</li> <li data-list-item-id="ed57993aaacf45a132fbe7b5b30355155">Confirm that another account did not redeem the code previously.</li> </ul><h2 id="h_01M3MFD6W3Z4D50698VGWBA7AP">Error: Code Expired</h2><p>Promotional codes may have redemption deadlines.</p><p>If a code has expired, it may no longer be valid for redemption. </p><h2 id="h_01M3MFD6W4CD18DCR06RJ2WH6F">Unable to Connect During Redemption</h2><p>Some redemption systems require an internet connection.</p><p>Try:</p><ol> <li data-list-item-id="e4d9fe3bc8a95c85830b6213b1a6a66d5">Verifying your internet connection.</li> <li data-list-item-id="e637e95810200ea6278a7a0c6d36da749">Restarting the game.</li> <li data-list-item-id="e46d508fa3efb2bea25008ea0457b4cc0">Trying again later.</li> </ol><h2 id="h_01M3MFD6W4QRYSDGCEWZW5464V">I Redeemed a Code but Didn't Receive My Reward</h2><p>If redemption was successful but the item does not appear:</p><ul> <li data-list-item-id="eba10d37aec594da8e964017e0258c9ac">Restart the game.</li> <li data-list-item-id="e213bfa0e93a3803e6d2dffd60a2b37c3">Confirm you're signed into the correct account.</li> <li data-list-item-id="eef7a5f948af021490d81b2a8038999b1">Check the area where the reward should appear.</li> <li data-list-item-id="e31f82082517cc79275ed94de905b2f76">Allow some time for delivery. </li> </ul><h2 id="h_01M3MFD6W5JK8G6KRGXD003WQZ">Contact Support</h2><p>When creating a support request, include:</p><ul> <li data-list-item-id="e820f98ecb67503e1ffcdaf2ad3030b84">The code type</li> <li data-list-item-id="e8ab327b7c6b16c1bf35fa76b741c057e">The promotion name</li> <li data-list-item-id="ed0ebd55d33e086c63f97d68fbd6988a0">Screenshots of any error messages</li> <li data-list-item-id="e7589ae015a686081900268780539e826">The date of redemption</li> <li data-list-item-id="ee75cbbc2cf3759f4b356cd693d75ca6d">Redemption confirmation details, if available</li> </ul><p>Providing this information helps Support investigate your issue more quickly.</p>
SupportMinecraft Dungeons II System Requirements
<h1 id="h_01M356W7SV20BGZ9KDHFRHSJCB">System Requirements</h1><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized" dir="ltr"> <colgroup> <col style="width: 13%;"> <col style="width: 40%;"> <col style="width: 47%;"> </colgroup> <tbody> <tr> <td style="border-style: ridge; border-width: 3px;"><span style="color: rgb(15, 71, 97);"></span></td> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;"><span style="color: rgb(15,71,97);">Minimum Requirements</span></td> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;"><span style="color: rgb(15,71,97);">Recommended Requirements</span></td> </tr> <tr> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;">OS</td> <td style="border-style: ridge; border-width: 3px;">Windows 11 </td> <td style="border-style: ridge; border-width: 3px;">Windows 11 </td> </tr> <tr> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;">Architecture</td> <td style="border-style: ridge; border-width: 3px;"><span style="color: rgb(38,36,35);">x64</span></td> <td style="border-style: ridge; border-width: 3px;">x64</td> </tr> <tr> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;">Graphics</td> <td style="border-style: ridge; border-width: 3px;">NVIDIA GeForce GTX 1050, AMD Radeon RX 560 or equivalent dedicated graphics card with at least 2 GB VRAM</td> <td style="border-style: ridge; border-width: 3px;">NVIDIA GeForce GTX 1060, AMD Radeon RX 580, with at least 6 GB VRAM or equivalent</td> </tr> <tr> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;">Processor</td> <td style="border-style: ridge; border-width: 3px;">Intel Core i3‑8100, AMD Ryzen 3 2200G or equivalent</td> <td style="border-style: ridge; border-width: 3px;">Intel Core i5‑8400, AMD Ryzen 5 2600 or equivalent</td> </tr> <tr> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;">DirectX<span style="color: rgb(38,36,35);"><strong>®</strong></span> </td> <td style="border-style: ridge; border-width: 3px;"><span style="color: rgb(38,36,35);">Version 11 </span></td> <td style="border-style: ridge; border-width: 3px;">Version 11</td> </tr> <tr> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;">Memory</td> <td style="border-style: ridge; border-width: 3px;"><span style="color: rgb(38,36,35);"> 8 GB RAM</span></td> <td style="border-style: ridge; border-width: 3px;">16 GB RAM</td> </tr> <tr> <td style="background-color: #CEE2F2; border-style: ridge; border-width: 3px;">Video Memory</td> <td style="border-style: ridge; border-width: 3px;"><span style="color: rgb(38,36,35);">2 GB</span></td> <td style="border-style: ridge; border-width: 3px;">6 GB</td> </tr> </tbody> </table></figure><p><strong>*Windows 10 is no longer supported, and Minecraft Dungeons II may not run properly on it. We recommend you upgrade to Windows 11.</strong></p>
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