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SupportHow to Redeem a Prepaid Card or Gift Code for Minecraft Legends
<p>This article applies only to Minecraft Legends prepaid cards and gift codes. For information about redeeming other Minecraft gift codes, see <a href="https://minecrafthelp.zendesk.com/hc/en-us/sections/28872896387341" target="_blank" rel="noopener noreferrer">Redeeming Gifts & Codes</a>.</p><h2 id="h_01J44YM9B7GBXT85B4JX360VGJ">How to Redeem Minecraft Legends Gifts on a PC (Launcher version) </h2><ol> <li data-list-item-id="e80cc7266215ccffe212eed1d7d7d0f55">Visit the <a href="https://www.minecraft.net/en-us/redeem" target="_blank" rel="noopener noreferrer">Minecraft Redemption Page</a>.</li> <li data-list-item-id="e165376617b7731cec9d6b4bb91b41048"><span data-contrast="none">If you have a physical card, scratch off the silver area and enter the code found on the back of your pre-paid card.</span></li> <li data-list-item-id="e2c367e828d50de7b394232cab938c69f"><span data-contrast="none"> Enter your code into the <strong>Redeem Code</strong> field and press <strong>Redeem</strong>.</span></li> <li data-list-item-id="ef05c2ca9203e18b4a1c389fda07f6f3d"> <span data-contrast="none">Sign in to your existing Microsoft account that you intend to play on, or </span><a href="https://help.minecraft.net/hc/en-us/articles/4408968616077-How-to-Manage-Parental-Consent-Family-Settings-and-Realms-Multiplayer-Access-for-a-Child-Account" target="_self" rel="undefined">create a new one</a><span data-contrast="none">.</span> </li> <li data-list-item-id="e66b11314077daf0860194358e9567e79">Visit the <a href="https://www.minecraft.net/en-us/store/legends-standard-edition" target="_blank" rel="noopener noreferrer">Minecraft Legends Launcher page</a>, select the version you own, and click <strong>Download Launcher</strong>. Place the file anywhere you'd like, then run the program to install it.</li> <li data-list-item-id="efc2a0290afb1044cd160182b29fac123">Run Minecraft Launcher, select Minecraft Legends, then sign into the game with your Microsoft account.</li> </ol><p><strong>Note: If you purchased the physical deluxe edition of Minecraft Legends, you’ll notice that there is a physical code within the box for the ‘Carrot Commander Skin Pack.’ Please make sure you attempt to redeem this code before contacting Minecraft Support.</strong></p><h2 id="h_01J453815MV3VA4PM9T9C3A36N">How to Redeem Minecraft Legends Gift Codes for Other Platforms</h2><p>Visit these resources to learn more about redeeming gift codes for the versions of Minecraft Legends and platforms listed below:</p><ul> <li data-list-item-id="e98f8347494a6745a84435b2495c8bf6c"><a href="https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes">Redeeming Minecraft Legends for Windows</a></li> <li data-list-item-id="e1bc0d15724253f9fce5acf3537fb3331"><a href="https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes">Redeeming Minecraft Legends on Xbox Series S|X or Xbox One</a></li> <li data-list-item-id="e4084b6bfb860bbd0e630631bc79db3c9"><a href="https://en-americas-support.nintendo.com/app/answers/detail/a_id/22429/~/how-to-redeem-a-download-code-on-nintendo-switch-eshop#:~:text=%20How%20to%20Redeem%20a%20Download%20Code%20on,with%20a%20limited%20version%20of%20Nintendo...%20More%20" target="_blank" rel="noopener noreferrer">Redeeming for Nintendo Switch</a></li> <li data-list-item-id="e663906a88f8542566b942abb410e9a40"> <a href="https://support.playstation.com/s/article/How-to-redeem-codes-from-vouchers-and-PlayStation-Network-Cards?language=en_US%22%20%5Ct%20%22_blank" target="_blank" rel="noopener noreferrer">Redeeming on PlayStation® 4 and PlayStation® 5</a> </li> <li data-list-item-id="ebb7d87c1ff52ac2eb612482c3d34e1cb"> <a class="Hyperlink SCXW87375490 BCX8" href="https://store.steampowered.com/account/redeemwalletcode" target="_blank" rel="noopener noreferrer"><span class="TextRun Underlined SCXW87375490 BCX8 NormalTextRun" lang="EN-US" data-contrast="none" data-ccp-charstyle="Hyperlink">Redeeming on Steam</span></a><span class="EOP SCXW87375490 BCX8" data-ccp-props='{"201341983":0,"335559739":160,"335559740":259}'> </span> </li> </ul>
SupportAllow a Microsoft Child Account to Redeem Codes for Minecraft
<p>Microsoft Child Accounts for children under 9 years of age are not allowed to redeem codes for promotional items or in-game downloadable content as a safety feature. To change this setting, have the family organizer follow the steps below on either the Xbox Family Settings app or an internet browser.</p><p><strong>Note</strong>: Minecraft uses Microsoft account and Xbox features to enable parental controls. You can use the Xbox website and app to manage access to Minecraft features even if you do not own an Xbox.</p><h2 id="h_01JPJPBR7QE57PZRV92T2N8K4B">Enable code redemption using the Microsoft Family Safety website</h2><ol> <li data-list-item-id="edb2df64d622f17e858e163728523194f">Visit the <a href="https://account.microsoft.com/family/home" target="_blank" rel="noopener noreferrer">Microsoft Family Safety</a> homepage.</li> <li data-list-item-id="e7e6c732dd459986f18e5fb8cd9794a26">Sign in using the family organizer’s Microsoft account.</li> <li data-list-item-id="e0c30211a2754836959e8311f71edda80">Click on the tile for the child account you want to manage. </li> <li data-list-item-id="e4e02f37ddbdf8cf3ceb42b93b54e1add">Click on <strong>Settings</strong> in the upper right-hand corner.</li> <li data-list-item-id="e922c6f9be93bf0cb06540d78986417fd">Select the dropdown under <strong>Age Rating</strong> and set it to age 10 or older.</li> <li data-list-item-id="e6c025efae96a327093a9e382504e8a34">Select <strong>Done</strong>.</li> </ol><h2 id="h_01JPJPDZDRDMAC5YFA8YH81S8J">Enable code redemption using the Xbox Family Settings app</h2><ol> <li data-list-item-id="eda19f2687f2556b391fce54b19a5d888">Open the <a href="https://account.microsoft.com/family/home" target="_blank" rel="noopener noreferrer">Xbox Family Settings App</a>.</li> <li data-list-item-id="ef1d8ba0a5c88da4f0f4878efd593216b">Sign in using the family organizer’s Microsoft account.</li> <li data-list-item-id="e1f8a1485503bafcc3e6696250cb57737">Tap on the tile of the child account you want to manage.</li> <li data-list-item-id="e1840d365ff4c8af365afe782a73689ab">Click on Content Restrictions.</li> <li data-list-item-id="e381e5a74882b39d6934ea89f38165b31">Click Allow content suitable for and select Age 10 or older.</li> </ol><h3 id="h_01JPJPYR1DX367M23MP2WA488X">See these articles for more on child account settings and redeeming codes:</h3><ul> <li data-list-item-id="ef6e106c2c7eb736d70eae5551f4b34e9"><a href="https://help.minecraft.net/hc/en-us/articles/4404604459405">How to Redeem a Code for In-Game Downloadable Content in Minecraft: Bedrock Edition</a></li> <li data-list-item-id="ec752ccace266b0f1a45a954a30f6a5e1"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4408968616077">Set Up Microsoft Family Groups to Manage Parental Controls in Minecraft: Bedrock Edition</a></li> <li data-list-item-id="e03930852fe5ae79d2007214b51957db2"><a href="https://help.minecraft.net/hc/en-us/articles/24302916594701" target="_blank" rel="noopener noreferrer">Managing Multiplayer Game Access for a Child Account in Minecraft</a></li> <li data-list-item-id="e1bdf9ef0d1023db7df68d7ed923fb748"><a href="https://help.minecraft.net/hc/en-us/articles/24302243825677" target="_blank" rel="noopener noreferrer">Managing Spending for Child Accounts in Minecraft Marketplace</a></li> <li data-list-item-id="e4eb66e8cfe8b2d6646d74f3e0833c142"><a href="https://help.minecraft.net/hc/en-us/articles/6985971367309">Managing Chat and Social Settings for a Child Account in Minecraft</a></li> </ul>
SupportMinecraft Special Event Access Troubleshooting
<p>Minecraft occasionally hosts limited-time events exclusive to Minecraft: Bedrock Edition featuring special-made worlds. If you’ve followed those instructions and are still having issues getting into the event, here are potential solutions. Events may correspond with new builds of Minecraft. Loading your experience may take longer than usual.</p><h2 id="h_01JQ530HSYM9CXG4MS0854AZ3M">Confirm your Minecraft Edition</h2><p>Special Minecraft event worlds are only available in Minecraft: Bedrock Edition. You will not find them in Minecraft: Java Edition, Minecraft Dungeons, or Minecraft Legends.</p><h2 id="h_01JQ530HSYVXN7MWTZYFEC9V8S">Update Minecraft Version</h2><p>You need to be using the most recent version of Bedrock Edition to join limited-time events. If you're having trouble updating, see these articles for more information:</p><ul> <li data-list-item-id="e084287dc1c257c7eef2868f32e053590"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/25519964899597">How to Manually Update Minecraft on Windows</a></li> <li data-list-item-id="ec75c2ec3e6910d6ed6f08ae0b745927e"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/27914177012749">How to Manually Update Minecraft on Consoles</a></li> <li data-list-item-id="ea3bc09cbfd9f3265b1c7982cbdcd8b96"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409172223501">How to Manually Update Minecraft on Mobile</a></li> </ul><h2 id="h_01JQ530HSY45KZV1X19F4EEJNF">Sign into or link a Microsoft account</h2><p>You need to sign into Bedrock Edition with a Microsoft account that owns Minecraft or is subscribed to Xbox Game Pass. If you're playing on a console, you’ll also need to link your console account to your Microsoft account. See these articles for more information:</p><ul> <li data-list-item-id="e8bf89bd478de0a2e034fd502bf3f8354"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/27201635294861">Troubleshooting Minecraft Sign-in Issues</a></li> <li data-list-item-id="edca143c4b2fa14764f63d430deeaebee"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/31514831369869">How to Sign in to Minecraft with a Microsoft Account on Mobile</a></li> <li data-list-item-id="e56ae6998b887cd2b9fc2b87aba9488d0"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4408894129933">How to Link Your Microsoft Account to Minecraft on Nintendo Switch</a></li> <li data-list-item-id="e04dd83a5075f14b4e3a325d4daba40ee"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/360037725571">How to Link Your Microsoft Account to Minecraft on PlayStation</a></li> <li data-list-item-id="e5ca6a3926cf4b85fa5773289d30e829a"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409145073165">Can’t Sign into a Microsoft Account in Minecraft on PlayStation</a></li> </ul><h2 id="h_01JQ530HSYWT3RKZPQJMAAAW6K">Check account permissions</h2><p>If you’re playing on a child account, your account needs to be able to join multiplayer games. If this is blocked, you may need a parent’s assistance with changing parental controls. See these articles for more information:</p><ul> <li data-list-item-id="e8bc13f14163165c74c0be69fe44f8b0c"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24302916594701">Managing Multiplayer Game Access for a Child Account in Minecraft</a></li> <li data-list-item-id="ed160a7318d420a711ff2128814aa76cf"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/360042221252">Troubleshooting Errors Playing Minecraft Multiplayer Games with a Child Account</a></li> </ul>
SupportExperience Mod Minecraft Experience Promotion Terms and Conditions
<p class="wysiwyg-text-align-center"><strong><span class="wysiwyg-underline">Experience Mod Minecraft Experience Promotion Terms and Conditions</span></strong></p><ol> <li data-list-item-id="e9da51a82d7f1594d820764fb34e13d20">These Minecraft Experience Promotion Terms and Conditions (the “Minecraft Experience Promotion Terms”) set out the terms and conditions for participation in the promotion operated by Experience Mod LLC (“Experience Mod”) under which you will receive a Minecraft in-game item for free after you purchase a ticket and attend Minecraft Experience Villager Rescue (the “Minecraft Experience Promotion”). All applicable terms and conditions set out in the Minecraft Experience Terms of Use (<a href="https://www.minecraftexperience.com/terms/" target="_blank" rel="noopener noreferrer"><em>Minecraft Experience Terms of Use</em></a>) shall also govern this Minecraft Experience Promotion.</li> <li data-list-item-id="e02c21cdbdacb0f28bfdbf3d24197fd8d"> <strong>Minecraft Experience Promotion details</strong>:<ol> <li data-list-item-id="ef73400d8b4801d528e1ceea185942480"> <strong>Free Minecraft Digital Item</strong>: A Minecraft Experience Cape that can be used in-game.</li> <li class="wysiwyg-list-bold" data-list-item-id="e9075c284a3abab4603580d27e2235dc7"> <strong>How do I get the promo code for the Minecraft Experience Cape?</strong><ol> <li data-list-item-id="eab093d7c977eb7821414cfdd60c466a8">You must purchase a ticket and attend Minecraft Experience.</li> <li data-list-item-id="ed9b3c0d1d46b9f570dd52b4d25ab8bae">After you redeem your ticket and attend Minecraft Experience, you will receive a promo code for the Minecraft Experience Cape.</li> <li data-list-item-id="e729f379f6b6559496747910106257c8f">If you purchased multiple tickets in a single order and attended Minecraft Experience with multiple friends and family, each guest attendee will receive a promo code for the Minecraft Experience Cape. Subject to the Microsoft Services Agreement (aka.MS/MSA). Except as required by law codes cannot be redeemed or exchanged for cash, are not refundable, and are not transferable.</li> <li data-list-item-id="e968da2e439bc7a8be3b9f0b01d95840c">The promo codes for the Minecraft Experience Cape will be distributed via one of two different methods that will vary in each tour city as follows:<ol> <li data-list-item-id="e500547f396eb04631d625da0a45c2132">In select tour cities, each guest who attends will be given a printed card with a promo code when the guest exits Minecraft Experience. Promo codes will not be distributed via e mail in these cities and the only way to receive a promo code will be to attend and receive a promo code card upon exiting the experience.</li> <li data-list-item-id="ee24657eb9cd9063f576d1678e650d170">In other tour cities where a card with promo code is not distributed, each ticket purchased will receive a post visit e mail after attending Minecraft Experience with the number of promo codes that corresponds to the number of tickets that were purchased.</li> </ol> </li> </ol> </li> <li class="wysiwyg-list-bold" data-list-item-id="e72a5141fcaa9c7ca3fe1cdd108064664"> <strong>How do I redeem the promo code for the Minecraft Experience Cape?</strong><ol> <li data-list-item-id="ef2247ab2c1c3426d017592fe1d373ebe">The promo code for the Minecraft Experience Cape will be provided in the form of a Minecraft 5X5 code which can be redeemed for the free Minecraft Experience in-game item.</li> <li data-list-item-id="e61d498d4dfb1ae369cc97d2ac42f21b8">To redeem a promo code, visit Minecraft.net/redeem, enter the 5X5 promo code in the box for this Minecraft Experience Promotion, and follow any additional on-screen instructions.</li> <li data-list-item-id="e7c8cfc4fe16da8a73003d58f7962cb9e">Only one (1) Minecraft Experience digital item available through this Minecraft Experience Promotion may be redeemed per Microsoft Account. If you have more than one promo code for a particular Minecraft Experience item, you may give away the promo code(s) for free to a family member, friend, or any other Minecraft Experience player. You are not permitted to sell promo codes obtained through this Minecraft Experience Promotion.</li> <li data-list-item-id="eeeca802d59d85d0eb8563dd87186fb0e">Each promo code is unique and cannot be used more than once.</li> </ol> </li> <li data-list-item-id="e384ab480fe5fffbf010ee358af8a8440"> <strong>Promo Code Expiration Date:</strong> The promo code for the Minecraft Experience Cape must be redeemed no later than thirty (30) days after the Minecraft Experience closing date in the tour city where you have attended. To avoid disappointment due to promo code expiration, please redeem your promo code for the Minecraft Experience Cape as soon as possible after you attend Minecraft Experience.</li> </ol> </li> <li data-list-item-id="e95e7c6bf3f7dfecb904cce034e2b5078">The digital item available under this Minecraft Experience Promotion is for the computer game Minecraft Bedrock Edition (sold separately). The digital item(s) available under this Minecraft Experience Promotion are not available for other versions of Minecraft. Minecraft Bedrock Edition and a Microsoft Account are both required to redeem and use any digital item(s) available under this Minecraft Experience Promotion.</li> <li data-list-item-id="ee42c1e892684386fe4018a985ca25ece">The Minecraft Experience Promotion is not administered by Microsoft Corporation or Mojang AB. Minecraft Experience is a trademark of Mojang Synergies AB and is used with permission from Microsoft Corporation.</li> <li data-list-item-id="ec7c8e9d9cbdbcdb3132ef0d6669b98d8">Individuals under 18 years of age must have the permission of a parent or guardian to participate in the Minecraft Experience Promotion.</li> <li data-list-item-id="edcf2a12cb3ea00ed1c8e1cd4da2b1f7f">All promo codes must be redeemed by the applicable expiration date. Promo codes that are not redeemed by the applicable expiration date will be forfeited.</li> <li data-list-item-id="e77390994cf0afee44932ce05ffccc69c">Promo codes and anything else that may be provided to you under this Minecraft Experience Promotion: (i) cannot be exchanged; (ii) have no cash value; (iii) are not for resale; and (iv) are void if sold or exchanged.</li> <li data-list-item-id="e30aa554da4b9a7d84cbeb00c2ab2b5cb">Experience Mod is not responsible for lost, late, illegible, incomplete, invalid, unintelligible, misdirected, technically corrupted or garbled submissions or promo code redemption attempts, which will be disqualified, or for problems of any kind, whether caused by any of the equipment or programming associated with or utilized in the promotion or by any technical or human error which may occur in the processing of the submission in the promotion. Experience Mod assumes no responsibility or liability for any error, omission, interruption, deletion, theft or destruction, or unauthorized access to, or alteration of submissions or promo code redemption attempts.</li> <li data-list-item-id="edd33ab5d5a92033b02425856395c1c2c">Promotions are provided “as is” and specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and all warranties arising from course of dealing, usage, or trade practice. Experience Mod makes no warranty of any kind that the free Minecraft Experience digital items or other benefits available under this Minecraft Experience Promotion, or any use thereof, will meet your or any other person’s requirements, operate without interruption, achieve any intended result, be compatible or work with any specific software, system, or other services, or be secure, accurate, complete, free of harmful code, or error-free, or that any errors or defects can or will be corrected.</li> <li data-list-item-id="e1a03a27740cda847985912e8ecca714b">IN NO EVENT WILL EXPERIENCE MOD, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH THIS MINECRAFT EXPERIENCE PROMOTION, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.</li> <li data-list-item-id="e764b3dd94ce63a9a85634648cb5d7555">By participating in this Minecraft Experience Promotion, you agree to release and hold harmless Experience Mod, its affiliates, licensors and representatives and agents (including any third parties who assist in the administration of this promotion) and the respective directors, officers and employees of each from any and all liability from claims, injuries, losses or damages of any kind, including without limitation, death and bodily injury, resulting, in whole or in part, directly or indirectly, from the awarding, delivery, acceptance, use, misuse, possession, loss, or misdirection of any reward or participation in this Minecraft Experience Promotion, or any promotion-related activities.</li> <li data-list-item-id="e259549b8795859557c0bd1c4b59bc112">This Minecraft Experience Promotion is governed by, and construed in accordance with, the laws of the U.S. state of Delaware and shall be subject to the exclusive jurisdiction of the courts in that state.</li> <li data-list-item-id="ee1a106b2183e3c2f7f2bd6c8460ad42e">For information about how Experience Mod uses your personal information, please see the Minecraft Experience Privacy Policy at: <a href="https://www.minecraftexperience.com/privacy-policy/"><em>Minecraft Experience Privacy Policy</em></a> </li> </ol>
SupportTips for Players New to Minecraft
<p>Minecraft is a sandbox game that allows you freedom to explore and build at your own pace. Play in Creative Mode to focus on making amazing creations or enter survival Mode to build your world while trying to avoid the creatures that come out at night. </p><h2 id="h_01JQC7AW03AY648TKW9K1XF2FZ">Guides for Beginners on Minecraft.net</h2><ul> <li data-list-item-id="e80bef31773203b8736affeb158a5afc7"> <a href="https://www.minecraft.net/en-us/minecraft-tips-for-beginners"><strong>How to Play Minecraft: Tips for Beginners</strong></a><strong>:</strong> Our extensive library of articles and videos designed to help you build a better world.</li> <li data-list-item-id="edf55248499171dae5e41ca16b1403ff2"> <a href="https://www.minecraft.net/en-us/article/creative-vs-survival-mode"><strong>Creative vs Survival Mode</strong></a><strong>:</strong> There is no wrong way to play Minecraft, but there are <em>different</em> ways to play Minecraft.</li> <li data-list-item-id="ec231d6d156ec90b5a2a8e108229a04c9"> <a href="https://www.minecraft.net/en-us/article/how-survive-your-first-night-minecraft"><strong>How to survive your first night in Minecraft</strong></a><strong>:</strong> Stay alive with helpful tips and tricks!</li> <li data-list-item-id="e104e89bfb2f1d3926e389507027b1f1c"> <a href="https://www.minecraft.net/en-us/article/how-craft"><strong>How to craft</strong></a><strong>:</strong> Learn how to use the crafting table to make tools and other recipes in Minecraft.</li> <li data-list-item-id="e8d9d77250dbdaa70d5abb75726ea477c"> <a href="https://www.minecraft.net/en-us/article/spawning-and-dying"><strong>Spawning and dying in Minecraft</strong></a><strong>:</strong> The player's guide to Minecraft's circle of life.</li> <li data-list-item-id="e144ab58b3ffdfbb0bd57e18cedf18845"> <a href="https://www.minecraft.net/en-us/article/exploring-minecraft"><strong>Exploring the Overworld in Minecraft</strong></a><strong>:</strong> Learn how to safely traverse the countryside!</li> </ul><h2 id="h_01JQCF90NMMEZ3VXW026ZW16FE"> </h2><p> </p><p> </p>
SupportTroubleshooting Minecraft Launcher License Error 0X803F8001
<p>If you are getting Error 0X803F8001 when trying to play Minecraft through the Launcher on your Windows PC, you will see a message that says the following:</p><p><strong>Minecraft Launcher license is currently not available for your account (0X803F8001)</strong></p><p>When getting this error message, here are three suggestions to help you fix it:</p><h2 id="h_01J92D3912TGVZGGAH342D91RQ">Check your signed in accounts</h2><p>Minecraft uses several Microsoft services in the background to enable family safety settings and multiplayer games. You need to sign into the same Microsoft account on the Minecraft Launcher, the Microsoft Store app, and the Xbox app. Here is where to check each:</p><p><strong>Check the account signed into the Minecraft Launcher</strong></p><ol class="wysiwyg-indent1"> <li data-list-item-id="e535321bbf681095f048fa15dd81d603a">Open the Minecraft Launcher.</li> <li data-list-item-id="e3faa315912c737b9bd7d97171c2c8140">Check the account in the top-left corner.</li> <li data-list-item-id="e7c7135b1602d943d769d53f0c861f203">To change, click the drop-down menu.</li> <li data-list-item-id="eaa15159fbcd52d6e85d849b096797a18">Select <strong>View all accounts</strong>.</li> <li data-list-item-id="e7107f49a2f7a863ad3422a3dfc817723">Select the correct account or select <strong>Switch account</strong>.</li> <li data-list-item-id="ee8ebb51bb66db210a19ad7df60b5160c">Sign into the account you want to use to play Minecraft.</li> </ol><p><strong>Check the account signed into the Microsoft Store</strong></p><ol class="wysiwyg-indent1"> <li data-list-item-id="e6571079e9ca9224ccebffc77d6c699e5">Open the <a href="http://aka.ms/MSStoreHome">Microsoft Store app</a>.</li> <li data-list-item-id="e28fde952bd0f5072ae9fa739076b1814">Check the account icon in the top-right corner.</li> <li data-list-item-id="e761236f4ba19ca317dcfbfbaffb4568c">To change, click the icon.</li> <li data-list-item-id="e29e3ba95571a24726a9964fdfe7728d4">Select <strong>Sign out</strong>.</li> <li data-list-item-id="e956d51b213c30b89d2fe70da54de3a0d">Sign into the account you want to use to play Minecraft.</li> </ol><p><strong>Check the account signed into the Xbox app</strong></p><ol class="wysiwyg-indent1"> <li data-list-item-id="eacc2f74d8b305ec6971840477559f2de">Open the Xbox app from the Start menu on Windows.</li> <li data-list-item-id="e76896ba469c3ac9b6df45f1ce4c69b10">Check the account in the top-left corner.</li> <li data-list-item-id="e8e28f0983a33c4628fcd1c2b6455bb09">To change, click the account.</li> <li data-list-item-id="e3b27416b50ab9ee2b9aec84a9c8cb1a4">Select Sign out.</li> <li data-list-item-id="efa546eb4d071c0975dd5ede070c92982">Sign into the account you want to use to play Minecraft.</li> </ol><h2 id="h_01J92D9X2Y9B84V6CZGHN5PX3J">Install the Launcher from the Microsoft Store</h2><p>If the above doesn’t apply to you, try installing the Minecraft Launcher <a href="https://aka.ms/NewMCLauncher">directly from the Microsoft Store</a> and sign in with the Microsoft account you use to play Minecraft.</p><h2 id="h_01J92DFC0P5R5Q9QH1KJWQM5C2">Reset the Microsoft Store</h2><p>If you still receive this error, reset the store.</p><ol> <li data-list-item-id="e469ad282dbe7f85f234e29f0b73e9b38">Press the <strong>Windows key</strong> +<strong> R</strong> simultaneously.</li> <li data-list-item-id="e9d93da7e84efc0732acddb6da86db308">Type in <strong>WSReset</strong> and hit enter.</li> </ol>
SupportSign in to Minecraft with a Microsoft Account on Mobile
<p>If you sign in with a Microsoft account when playing Minecraft on an Android or Apple device, you can enable crossplay and access Marketplace content on other gaming platforms. Here's how to sign in with a Microsoft account:</p><h2 id="h_01JBHTM3YNZ5YBQX857BHT89MK">Sign in with a Microsoft account on Android or Apple devices</h2><ol> <li data-list-item-id="eaa22d7e7bbd2f37670cf1cfb2da34dd9">Start Minecraft.</li> <li data-list-item-id="e34e3bc6f5116ac0f4d8597315e535fae">Select <strong>Sign In</strong>.</li> <li data-list-item-id="e19e568f59ebb6c2a1d531ac2c9350ff6">Select<strong> Sign In</strong> on the new window that opens.</li> <li data-list-item-id="e281222485a5977d7fddc7494a2053fab">Enter your Microsoft account info or select a pre-saved account.</li> <li data-list-item-id="ec8c02c74a40e5b62bcfc304ce1646940">Select <strong>Let’s Go</strong>.</li> </ol><p>After you sign in, give your game a few seconds to load your profile and connect to your previously purchased content in the Marketplace.</p>
SupportDelete Unused Marketplace Content in Minecraft
<p>After purchasing lots of content from the Minecraft Marketplace, you may notice that your menus are a little too filled up and it might slow down your game experience. In cases like this, we recommend deleting unused content to free up some storage space and let your device focus on the content you actually want to use.</p><p><strong>Note:</strong> after you finish deleting the Marketplace content from your device, you will be able to download them again whenever you want, provided that they are either included in your Marketplace Pass subscription or you purchased the content.</p><h2 id="h_01JCGZCMNSNFVCMV0F1VKG7C9D">Deleting stored Marketplace content in Minecraft</h2><ol> <li data-list-item-id="edf5e901d65087fe8248c33dcd28606bf">Start Minecraft.</li> <li data-list-item-id="eebffc09e885379749a484fcfbf403006">Select <strong>Settings</strong>.</li> <li data-list-item-id="e5cf7658de17088f2d787d67eb6329762">Select <strong>Storage</strong>.</li> <li data-list-item-id="e5dca7a131afbbd9392d652c8c4e39313">Select either <strong>Resource Packs</strong> or <strong>World Templates</strong> to open those drop-down menus.</li> <li data-list-item-id="e8260079bb50c5cf058c0b889fe21e3aa">Click the content you want to delete from storage. Click <strong>Multiselect</strong> to delete multiple items.</li> <li data-list-item-id="e9bbb5246a4ff692007a1266abd880d8b">Select the <strong>trash can icon</strong>.</li> <li data-list-item-id="eeb1ffbc42a85b0cbe3eb76fa6a491127">Select <strong>Delete</strong>.</li> </ol>
SupportRenew an Expired Minecraft: Java Edition Realms Subscription
<p>Whether you are trying to dust off an old Realm or just forgot to extend your time, you may want to renew an expired Realm.</p><h2 id="h_01HPMGFMK4WYRCFWGTDVK8DBN8">How to renew an expired Realm</h2><ol> <li data-list-item-id="e1e6bc096c251a6a297ff05d4f290b02e">Sign into your account on <a href="https://www.minecraft.net/en-us/login" target="_blank" rel="noopener noreferrer">Minecraft.net.</a> </li> <li data-list-item-id="e73ffd10ebb1f78ac39cbd45fac9c8bba">Click on <strong>Realms.</strong> </li> <li data-list-item-id="e5fb71cbb6598613037d81de4422006ae">Find the Realm you want to reactivate under<strong> Inactive Realms.</strong> </li> <li data-list-item-id="e6fb54da467c39834eaa203796e090275">Click the <strong>Reactivate</strong> button to renew your Realm subscription.</li> </ol>
SupportUpdating Your Payment Method for Minecraft Realms on PC
<p>When you play Minecraft: Bedrock Edition on your PC and start a Realms subscription, the Minecraft Marketplace uses the payment method associated with your Microsoft account. To update the payment method you use for your recurring Realms subscription, you need to change the payment method on Microsoft account you used to start your subscription.</p><ul> <li data-list-item-id="e4195f7982ece35265e84fd7fbee01624">Mobile players, see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/32868424101517" target="_blank" rel="noopener noreferrer">Updating Your Payment Method for Minecraft Realms on Mobile</a> </li> <li data-list-item-id="e35121609d5218e8d9132949e56661589">Console players, see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/32868504680845" target="_blank" rel="noopener noreferrer">Updating Your Payment Method for Minecraft Realms on Consoles</a> </li> </ul><h2 id="h_01JFFXHKRSGH3D1QSR4BG0GYZ5">Find the platform used to start your subscription</h2><p>When you view your active subscriptions in the Minecraft Settings menu, you’ll see a note if your Realm was started on a different platform.</p><ol> <li data-list-item-id="e129cbd3da70f38129fee871932202420">Launch Minecraft on your device</li> <li data-list-item-id="e925a32581ad047526e37a0cf1f0bbfaf">Click the <strong>Settings</strong> button on the Launch screen</li> <li data-list-item-id="e671b63a023301773f9d7207e7bbb423a">Select <strong>Subscriptions</strong> from the Settings menu</li> <li data-list-item-id="e3fcabe8fb607d7f51bbb8ad3323d77ec">Locate your subscription in the list</li> </ol><h2 id="h_01JFFXK1NHZXW6RH5D376Q2AE8">Update your Microsoft account payment method for subscriptions</h2><p>Follow the instructions below to update your Microsoft account payment method:</p><ol> <li data-list-item-id="e052c70c13cf7b14ce90d3b2491d1473d">Sign in to your <a href="https://account.microsoft.com" target="_blank" rel="noopener noreferrer">Microsoft account</a>.</li> <li data-list-item-id="ed1c60d90b40e0b86bc7f7f3e3c2853b6">Select <strong>Subscriptions</strong> from the menu.</li> <li data-list-item-id="e5a8ecd7d69afe95757823d41279673a9">Select <strong>Manage</strong> on the Realms subscription you want to update.</li> <li data-list-item-id="ef435adbce7945f4a7c890093e3974383">Select <strong>Change</strong> next to the listed Payment method.</li> <li data-list-item-id="ef8eca77d537a1a187401ce9d3a98a924">Select an existing payment method or enter a new one.</li> <li data-list-item-id="e2349bbb0257d3a83b36b2819149a4b94">Click the <strong>Save</strong> <strong>changes</strong> button when finished.</li> </ol>
SupportRequest a Minecraft Refund
<p>Each store that sells Minecraft has its own return policy. Please visit the store where you purchased your Minecraft game for return and refund information.</p><ul> <li data-list-item-id="e032f304e88425cab6caecdb97b35fc43">Minecraft.net, Microsoft Store, or Xbox – <a href="https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders" target="_blank" rel="noopener noreferrer">Microsoft Refund Policy</a> </li> <li data-list-item-id="e45c1a0e43a78144c38c49f5a9ddaf763">Nintendo – <a href="https://www.nintendo.com/us/returns-exchanges/" target="_blank" rel="noopener noreferrer">Nintendo Return & Exchange Policy</a> </li> <li data-list-item-id="e12a332e5e2220a130966946aa331ea25">Apple App Store - <a href="https://support.apple.com/en-us/118223" target="_blank" rel="noopener noreferrer">Request a Refund for Apps</a> </li> <li data-list-item-id="ebb6cc282747fd43e929d8437a2b8b2c5">Google Play - <a href="https://support.google.com/googleplay/answer/2479637?visit_id=638572793086233839-3272779573&rd=1" target="_blank" rel="noopener noreferrer">Google Play Refund Policy</a> </li> <li data-list-item-id="e2e9a7979b91ad711ae70ac4088234233">PlayStation – <a href="https://www.playstation.com/en-us/support/store/ps-store-refund-request/" target="_blank" rel="noopener noreferrer">PlayStation Refund Policy</a> </li> <li data-list-item-id="e080328711dc90f82d8d9c7ae10ee2ea9">Steam – <a href="https://store.steampowered.com/steam_refunds" target="_blank" rel="noopener noreferrer">Steam Refund Policy</a> </li> </ul><p id="h_01J3REDQ8AKWQ2PB23VQQGCS6P">Generally, Minecraft games purchased from Minecraft.net or the Microsoft/Xbox store are eligible for a refund within 14 days of the purchase date.</p><h2 id="h_01J42AFK5GTYYFE887JX4Q02S1">REQUEST A REFUND FROM THE MICROSOFT STORE</h2><ol> <li data-list-item-id="e751b4cf941e50091c530a1a6f27c63b2">Visit your <a href="https://account.microsoft.com/billing/orders" target="_blank" rel="noopener noreferrer">Microsoft order history</a> and sign in using your Microsoft account.</li> <li data-list-item-id="ef80d59e98519f1bf5e912cfdc24600a4">Click the <strong>Request a Return</strong> option next to any item you wish to return. Only items eligible for return will display this option.</li> <li data-list-item-id="efe32040ad095dce665195c7aa49a7ef8">Select a refund option to complete the refund process.</li> </ol><p>After your refund is processed, you will lose access to the returned product.</p><h2 id="h_01J42AFRJNETE982X9EDWKKEXC">REFUNDS FOR MINECRAFT REALMS</h2><p><a href="https://www.minecraft.net/en-us/realms/" target="_blank" rel="noopener noreferrer">Minecraft Realms</a> is a subscription service and is not typically eligible for full or partial refunds. If we've done something that has caused you to be unable to access your Realm, contact <a href="https://aka.ms/Minecraft-Support" target="_blank" rel="noopener noreferrer">Minecraft Support</a>, and we'll try to fix it. If we can't fix it, you may be eligible for a refund. For more information about Minecraft Realms refunds, please visit the <a href="https://minecraft.net/realms/terms/" target="_blank" rel="noopener noreferrer">terms for Minecraft Realms</a>. </p>
SupportCreate a Minecraft: Java Edition Realm
<p>Realms are a great way to play Minecraft with your friends. An active Realms subscription will allow your friends to join the world and play without you needing to be online. Here is how you can create your own Java Realm.</p><h2 id="h_01J4M8QSKJPNJJJT6NXA7BCCNG">Starting a Minecraft: Java Edition Realm</h2><p>Before you go about starting a Realm, make sure you have a Microsoft account to manage your payments for the subscription. If you don’t have one, you can <a href="https://account.microsoft.com/account/CreateAccount" target="_blank" rel="noopener noreferrer">create a Microsoft account here</a>.</p><ol> <li data-list-item-id="e12d346820700184bc512a09e7d23aed0">Sign in with your Microsoft account on <a href="https://www.minecraft.net/en-us/msaprofile" target="_blank" rel="noopener noreferrer">Minecraft.net</a>.</li> <li data-list-item-id="eb18ecfb3adebb6cf018c813e941948d4">Select <strong>Realms</strong>.</li> <li data-list-item-id="e019d0eb7641035199434dcd2672c4dba">Select <strong>Buy Now</strong> next to Java Realms subscription.</li> <li data-list-item-id="e633cdf44129d4bdc58bd7bd18f6df4e4">Agree to the EULA and follow the steps to set up your payment.</li> </ol><p>After your subscription is active, you can manage it on your <a href="https://account.microsoft.com/services?fref=home.drawers.subscriptions.view-all-subscriptions" target="_blank" rel="noopener noreferrer">Microsoft subscriptions page</a>. For more Realms management, see the below articles:</p><ul> <li data-list-item-id="e8fcf6df47209105e9a90b9d52ff80fb2"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24186093545357" target="_blank" rel="noopener noreferrer">View a Minecraft: Java Edition Realms Subscription Renewal Date</a></li> <li data-list-item-id="e3d234afe1bc6716742b98804a7817bfc"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24123767171469" target="_blank" rel="noopener noreferrer">Cancel a Minecraft Realms subscription in the Minecraft menu</a></li> <li data-list-item-id="e693bf40cc778537a60c38eb29d62cabe"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/28941339414541" target="_blank" rel="noopener noreferrer">Updating Your Payment Method for Minecraft Realms on PC</a></li> <li data-list-item-id="e8cf724b866e90b2281482ebaf96eecf1"><a href="https://help.minecraft.net/hc/en-us/articles/20712000178317-How-to-Manage-Your-Minecraft-Java-Edition-Realm">How to Manage Your Minecraft: Java Edition Realm</a></li> </ul>
SupportCancel a Minecraft Realms Subscription Started on a Mobile Device
<p>Subscriptions for Minecraft Realms need to be canceled through the same account used to start the subscription. If you started your Minecraft Realms subscription on an Amazon, iOS, or Android device, you can cancel your subscription on the game platform's website. When you cancel your Minecraft Realms subscription, your Realm will still be accessible until the renewal date, but payments will no longer be automatically charged. </p><h2 id="h_01JRGVBNQ3NHTCM1DGZ5QKWZFM">Cancel a Realms subscription started on an Amazon device</h2><ol> <li data-list-item-id="eee45c4704b7c1005d23597a3c166aecc">Visit <a href="https://www.amazon.com/" target="_blank" rel="noopener noreferrer">Amazon.com</a> in a web browser.</li> <li data-list-item-id="ef1252328dd113926c128a786d90ebae2">Sign in with the Amazon account used to purchase your Minecraft Realms subscription.</li> <li data-list-item-id="e748cfdfcacfc575180cb4409f888c562">Expand the username dropdown menu in the upper-right and select <strong>Memberships & Subscriptions</strong>.</li> <li data-list-item-id="ec5f86f800f6864d49c17f763d0c51fe5">Select <strong>App Subscription Settings</strong> for the Realm subscription you want to modify.</li> <li data-list-item-id="e68a1fc1e72bebea1f6096dfbecaff5b3">Select the <strong>Actions</strong> button to expand the dropdown menu.</li> <li data-list-item-id="ee2f37c3409648813c3c043fb851e5853">Select <strong>Turn off auto-renewal</strong>.</li> <li data-list-item-id="ec678f3d083cd9dbd542bf266f7544369">Select <strong>Turn off auto-renewal</strong> from the pop-up window.</li> </ol><h2 id="h_01KKM0KCJJKMZD2VHN82W8ZDX1">Cancel a Realms subscription started on an Apple/iOS device</h2><ol> <li data-list-item-id="e6ac0e62afc168c0aa2fa43dbf1dccaba">Visit your <a href="https://account.apple.com/" target="_blank" rel="noopener noreferrer">Apple account</a> in a web browser.</li> <li data-list-item-id="e25e7d6cee1998c7983c3a5d89fae1a8d">Sign in with the Apple ID used to purchase your Minecraft Realms subscription.</li> <li data-list-item-id="ee08b21317ca41bdfecdd59cc6e853cc9">Select <strong>Subscriptions</strong> from the menu on the left-most side of the page.</li> <li data-list-item-id="e254b66a861bcb9656e733f1b1e9349be">Locate and select the Minecraft Realms subscription you want to cancel.</li> <li data-list-item-id="e58e50df4a1aecbefb66d258f2a133caa">Select <strong>Cancel Subscription</strong>.</li> </ol><h2 id="h_01KKM0KCJKXPMQWPWD1F9NAMJV">Cancel a Realms subscription started on a Google/Android device</h2><ol> <li data-list-item-id="e7651086b06f0a390b0c9f9fbf92ca419">Visit the <a href="https://myaccount.google.com/intro/payments-and-subscriptions" target="_blank" rel="noopener noreferrer">Google Payments profile</a> page in a web browser.</li> <li data-list-item-id="ee0f055cd8f3b1da8de7d12bc313365db">Sign in with the Google account used to purchase your Minecraft Realms subscription.</li> <li data-list-item-id="e06a1783c7ca075315ef8c347d6cdaf24">Select <strong>Minecraft: Play with Friends</strong> in the Subscriptions section.</li> <li data-list-item-id="e73d093cae976f15251b220532b5894b0">Select <strong>Minecraft: Play with Friends</strong> again on the Payments & subscriptions page to view your Realms subscription details.</li> <li data-list-item-id="e4a98577c809a28dd88293a51a30a4d8d">Select the <strong>Cancel subscription</strong> option and follow the prompts to cancel your Realms subscription.</li> </ol>
SupportMinecraft Marketplace Pass Troubleshooting
<p>Marketplace Pass is a monthly subscription service on Minecraft: Bedrock Edition that gives you access to 150+ pieces of content from Minecraft Marketplace. <a href="https://www.minecraft.net/en-us/marketplace/marketplace-pass">Visit Minecraft Marketplace Pass</a> for more information or see our article on <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24292592537869">Subscribing to Minecraft Marketplace Pass</a>.</p><p>If you’ve followed the steps in the article linked above and are still can’t sign up for Marketplace Pass, review the suggestions below.</p><h2 id="h_01JQA0MAE1HDFYSWA06H3316P4">Check your Minecraft edition and subscription</h2><ul> <li data-list-item-id="e9280b4288f695b21b6ef2545bfb92473"> <strong>Bedrock Edition Required</strong>: Marketplace Pass is exclusive to Minecraft: Bedrock Edition and is not available on other Minecraft editions.</li> <li data-list-item-id="e9e58393d03f3cc2eea1f6d01e9212d41"> <strong>Preview/Beta Availability</strong>: Marketplace Pass only works in Preview/Beta after you have already subscribed through the main Minecraft game. You will need to subscribe to it through the normal live version of Minecraft, then restart Preview/Beta for it to work.</li> <li data-list-item-id="ebeb2e0bcee2df694470ae2214499f63a"> <strong>Realms Plus subscriptions include Marketplace Pass</strong>: If you’re a current Realms Plus subscriber, you will be blocked from subscribing to Marketplace Pass. To sign-up for Marketplace Pass, follow instructions for <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24123767171469">How to cancel your Realms Plus subscription</a> and wait for the subscription period to end.</li> </ul><p><strong>Note:</strong> if you are a Marketplace Pass subscriber, you can upgrade to a Realms Plus subscription without canceling your current subscription. However, we highly recommend canceling your Marketplace Pass subscription as soon as possible, as all its benefits are included in Realms Plus.</p><h2 id="h_01JQA0MAE1TW3216MXR3KGZ4DS">Check device requirements</h2><ul> <li data-list-item-id="e0ef3390d13ca841b3a65809011bb6023"> <strong>No subscriptions on Amazon devices</strong>: If you are playing Minecraft through an Amazon device, you will not be able to sign up for Marketplace Pass on that device. However, if you sign up for the service on a different platform, you can access your Marketplace Pass content on your Amazon device.</li> <li data-list-item-id="e00230ea59a168bb944d63b5a6c0e0d25"> <strong>Bedrock Edition must be installed on the device</strong>: When subscribing on a PC using the <a href="https://www.minecraft.net/en-us/marketplace/marketplace-pass" target="_blank" rel="noopener noreferrer">Marketplace Pass website</a>, you must have Minecraft: Bedrock edition installed on the same device; the subscription workflow launches Minecraft so you can subscribe through the game menus. Marketplace Pass subscriptions on all platforms must be started through the Minecraft launcher/game menus.</li> </ul>
SupportBuy Minecoins in the Minecraft Marketplace
<p>The <a href="https://www.minecraft.net/en-us/marketplace" target="_blank" rel="noopener noreferrer">Minecraft Marketplace</a> offers you tons of additional content to download for your account in either Minecraft: Bedrock Edition or Legends. Here is how you can purchase Minecraft currency, named Minecoins, which allow you to get this exclusive content. If you're having trouble with a Minecoin code, see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/12317881023501">Minecoin Redemption Limit Error.</a></p><h2 id="h_01J6J9Y2BVQBJQBFTEGCJB91AR">How to buy Minecoins in the Minecraft Marketplace</h2><ol> <li data-list-item-id="e14e54db781d7cc4bef68ea3af080461c">Launch Minecraft: Bedrock Edition.</li> <li data-list-item-id="e105d27f5b45171c3cd68305086aa0bfb">Sign into your Microsoft account on the title screen.</li> <li data-list-item-id="e05fe29e512713b661b58ec9b4d614e3a">Select <strong>Marketplace</strong>.</li> <li data-list-item-id="e2f5cf177b9c545283b8615339eac25c0">Select the <strong>plus button</strong> next to your Minecoin balance at the top of the screen.</li> <li data-list-item-id="e888612a59a789d7988ada1a9b96384e5">Select the Minecoin package you want to buy.</li> <li data-list-item-id="ee565091cdbb95d267905960aac3613cf">Follow the steps in the store to complete your purchase.</li> </ol><h2 id="h_01J6J9ZGA92E9HQNN4W3GYHAGC">How to Redeem Prepaid Cards for Minecoins</h2><p>If you do not want to buy Minecoins with a saved credit card on file, prepaid cards may be available at retailers. If you have a prepaid card with a 25-digit code (5x5 code), here's how to redeem it.</p><ol> <li data-list-item-id="ee908ffbff9a0f0df2cddbdf7a944e3fd">Visit the redeem page in your <a href="https://account.microsoft.com/billing/redeem" target="_blank" rel="noopener noreferrer">Microsoft account</a> or on <a href="https://www.minecraft.net/en-us/redeem">Minecraft.net.</a> </li> <li data-list-item-id="e4037e3c18519d0e8097daa688092d265">Enter your code and follow the on-screen instructions.</li> <li data-list-item-id="eb596abcb208eb41bf3a05491d3dc6aaa">Launch Minecraft and visit the Marketplace to view your Minecoin balance and verify the Minecoins were added to your account.</li> </ol><p>If you are playing Bedrock or Legends, the Minecoins you purchase will carry over with you between games if you sign in with the Microsoft account you used to purchase them.</p>
SupportCreate a Minecraft: Bedrock Edition Realm
<p>Minecraft Realms are a great way to play with friends and share your favorite worlds. Realms worlds are always online, so the host doesn't need to be present for other people to play. Visit <a href="https://www.minecraft.net/en-us/realms" target="_blank" rel="noopener noreferrer">Minecraft Realms</a> to learn more about subscription options and watch tutorials about managing Realms.</p><p>Here is how to subscribe and create a new Realm:</p><h2 id="h_01J451QBFJ9FN7Y68X06KB6Q0W">Starting a Realm on Minecraft: Bedrock Edition</h2><ol> <li data-list-item-id="eaaf4fd631148281a4f1e485e8fc372c6">Launch Minecraft.</li> <li data-list-item-id="ee5dbe9050ee3cd2f034ffbc6a5707929">Select the <strong>Play</strong> button.</li> <li data-list-item-id="ef34ca651a8904e7e4784028876dc77c0">Select <strong>Create New</strong>.</li> <li data-list-item-id="eada225dda284c806b259b40259c9f5f1">Choose <strong>Create New World</strong> (or select an existing template).</li> <li data-list-item-id="e2dde91fcfa4e0ed02524159217b48cb0">Select <strong>Create on Realms</strong>.</li> <li data-list-item-id="ea30ae64337c2e23fe7d5eb2313f54210">Select a Realm size.</li> <li data-list-item-id="e2c46a001bd09f64b8c07d75bef907aaa">Select <strong>Subscribe Now</strong>.</li> <li data-list-item-id="eedecccbf17d5f21d2c06a1e6a3baa914">Name your Realm.</li> <li data-list-item-id="e12a490bff9b174756037a256d766cb75">Check <strong>I Agree</strong> under the Terms and Conditions tab.</li> <li data-list-item-id="e04f32d3c915f602d05a20c090e2bce58">Select <strong>Subscribe Now [Price]/Month</strong>.</li> <li data-list-item-id="e4d9b142239ce198766172f4b6ee77a43">You’ll be taken to the platform store to complete your purchase.</li> </ol><p><strong>Note:</strong> If you are a Marketplace Pass subscriber, you can upgrade to a Realms Plus subscription. However, you’ll want to cancel your Marketplace Pass subscription after upgrading as both subscriptions include the same Marketplace content. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24292373076749">Cancel a Minecraft Marketplace Pass Subscription</a>.</p><p>After you get your Realm started, be sure to bring your friends in! See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/22471067820429">Invite Friends to Your Minecraft: Bedrock Edition Realm</a>.</p>
SupportAccept a Minecraft: Java Edition Realms Invitation
<p><em>For Minecraft: Bedrock Edition, see </em><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/36776460334477" target="_blank" rel="noopener noreferrer"><em>Accept a Minecraft: Bedrock Edition Realms Invitation</em></a><em>.</em></p><p>To join a Minecraft: Java Edition Realm, you’ll need an invitation—see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/25916625786509">Invite Friends to Your Minecraft: Java Edition Realm</a> for how to get one. Here’s how to accept the invitation through the Minecraft Realms menu.</p><h2 id="h_01JWRVP6TPSS013WYTTZBKWBCW">Accept a Minecraft: Java Edition Realms invitation in game</h2><ol type="1"> <li data-list-item-id="e622b62cefdc8e95da581b863c19ec413">Launch Minecraft: Java Edition.</li> <li data-list-item-id="e2483dfb09a76b76742e7a1ca6d407e04">Select <strong>Minecraft Realms</strong>.</li> <li data-list-item-id="e5683cb359cec9ac97314545d29f7e8e6">Select the <strong>Letter</strong> icon at the top of the screen to see your invites.</li> <li data-list-item-id="ecb06c035461ccd9dfb9057d6bdca99fa">Accept the invite by selecting <strong>the green checkmark</strong>.</li> </ol><p>Now that you’ve accepted the Realms invite, you can join it for any future play session by following the instructions to <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/360029644312" target="_blank" rel="noopener noreferrer">Join a Minecraft: Java Edition Realm</a>.</p>
SupportAccept a Minecraft: Bedrock Edition Realms Invitation
<p>To join a Minecraft: Bedrock Edition Realm, you’ll need an invitation or an invitation link—see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/22471067820429" target="_blank" rel="noopener noreferrer">Invite Friends to Your Minecraft: Bedrock Edition Realm</a> for how to get one. Here’s how to accept the invitation through the Minecraft Realms menu or from a Realms link.</p><h2 id="h_01JVR2T4BQNSXKB9Y49BF35BSS">Accept a Minecraft: Bedrock Edition Realms invitation from your Inbox</h2><ol type="1"> <li data-list-item-id="e8bc88d5e7bbe43a476b2defe304cc2dc">Launch Minecraft.</li> <li data-list-item-id="e14ee3e6d557df918dd5fa3ece736b8ce">Click the <strong>Inbox</strong> button with the bell icon next to Profile.</li> <li data-list-item-id="eec81a79beef47fe60086575bd59197a4">Select <strong>Invites.</strong> </li> <li data-list-item-id="e4ab76500da86bd9645a03fede1d0402c">Select <strong>Accept</strong> to accept the Realm invite in your Inbox.</li> </ol><h2 id="h_01JVR2T4BQH0S3KA83DFSWTF9F">Accept a Minecraft: Bedrock Edition Realms invitation using an Invite link</h2><ol> <li data-list-item-id="ebd8dd15b676b2a493f8adc4868aa59cd">Launch Minecraft and select <strong>Play</strong>.</li> <li data-list-item-id="ea739bebe66573b1c29907ea3b991fc47">Select the <strong>Realms</strong> tab.</li> <li data-list-item-id="e7db80563526765faba7ab1cb236cbf04">Select + <strong>Add/join Realm</strong>.</li> <li data-list-item-id="eb96464a00739557dba26f867c9d7a396">Select <strong>Join an existing Realm</strong> from the Options menu.</li> <li data-list-item-id="ea6956d22d7c0e0f000cdc335a9a5a948">Enter the Invite link for the Realm and click <strong>Join</strong>.</li> </ol><p>Now that you’ve accepted the Realms invite, you can join it for any future play session by following the instructions to <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4410386197133" target="_blank" rel="noopener noreferrer">Join a Friend's Minecraft: Bedrock Edition Realm</a>.</p>
SupportRequirements to Play Minecraft: Bedrock Edition Split-Screen
<p>You can share a console and <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/37122759127821">Play Minecraft: Bedrock Edition split-screen</a> if you and your friend(s) are in the same location and each have a controller. Other requirements are platform specific and listed below.</p><h2 id="h_01JWWARQ7KT8KB8GAM4S9KWKQA">Nintendo Switch split-screen requirements</h2><ul> <li data-list-item-id="edd43123f070b1f488a238c8cb71a98b0"> <strong>Host is signed in to their Microsoft account</strong>: The host must be signed in to their Microsoft account. Guests cannot sign in to Microsoft accounts.</li> <li data-list-item-id="e3a6b88f7978240da2df91e252b064653"> <strong>Multiplayer game toggle is turned off</strong>: All players need an active <a href="https://ec.nintendo.com/US/en/membership/" target="_blank" rel="noopener noreferrer">Nintendo Switch Online subscription</a> unless the Multiplayer game toggle is turned off. Select <strong>Edit</strong> for your world, then the Multiplayer tab to locate the toggle.</li> <li data-list-item-id="ef45620afc365ea1876fe43bda4a546d8"> <strong>Nintendo Switch is docked and connected to a TV or monitor</strong>: The TV or monitor resolution must be greater than 1080p and HDMI compatible.</li> <li data-list-item-id="e0bb21cb51dfa4abc0b4c7e7428672eaf"> <strong>Each player’s controller is turned on</strong>: Each joy con is a controller, so you’ll need a joy con or pro controller for each player.</li> </ul><h2 id="h_01JWWARQ7K79BQ14VGDA15AYQJ">Sony PlayStation 4 and PlayStation 5 split-screen requirements</h2><ul> <li data-list-item-id="e5bca34efcd859f9cdbb58eefe752f9b9"> <strong>Host is signed in to their Microsoft account</strong>: The host must be signed in to their Microsoft account. Guests cannot sign in to Microsoft accounts.</li> <li data-list-item-id="e0a3ed17ef7f1a2eeca60b4a2c0177d0e"> <strong>Multiplayer game toggle is turned off</strong>: All players need an active <a href="https://www.playstation.com/en-us/ps-plus/" target="_blank" rel="noopener noreferrer">PlayStation Plus subscription</a> unless the Multiplayer game toggle is turned off. Select <strong>Edit</strong> for your world, then the Multiplayer tab to locate the toggle.</li> </ul><h2 id="h_01JWWARQ7KS7VNGVBTJB0Z03EX">Xbox One and Xbox Series X/S split-screen requirements</h2><ul> <li data-list-item-id="e9ea8c2e698ae4d34511a49b7dce4c7f2"> <strong>Host is signed in to their Microsoft account</strong>: The host must be signed in to their Microsoft account. Guests can also sign in to their Microsoft accounts.</li> <li data-list-item-id="e82e34bc1cfc013c172f5cf690c969ae1"> <strong>Multiplayer game toggle is turned off</strong>: All players need an <a href="https://www.xbox.com/en-US/xbox-game-pass" target="_blank" rel="noopener noreferrer">Xbox Game Pass Core subscription</a> unless the Multiplayer game toggle is turned off. Select <strong>Edit</strong> for your world, then the Multiplayer tab to locate the toggle.</li> </ul>
SupportSwitching Between Microsoft Accounts in Launcher to Play Minecraft
<p>If you play Minecraft on a computer shared with another player, you may want to change which Microsoft account is logged in to the Minecraft Launcher to play on a separate account and keep your saved progress and achievements separate. Here’s how to switch the active account.</p><h2 id="h_01JX17FBWQT7EQBRV0MP96D9J0">How to switch Microsoft Accounts in the Minecraft launcher</h2><ol> <li data-list-item-id="ec492c2ae3b97eef65cca53686f4eac5e">Select your username in the upper-left corner of the Minecraft launcher.</li> <li data-list-item-id="e6af2989065f600efd5c1db11c51e7daa">Select <strong>view all accounts</strong> from the dropdown menu.</li> <li data-list-item-id="e7736aa89fc39f75711c768e8689b5ee9">Select <strong>Switch Account</strong>.</li> <li data-list-item-id="ec77468bcedf026965c7636f67ff019cd">A pop-up will appear with a, “Welcome back, [username]” message. Select <strong>Sign in with a different account</strong>.</li> <li data-list-item-id="ee9ed8cc459d66bd36d3079cfa3d92d94">Select an account to sign in with from the accounts shown or select <strong>Use a different account</strong> to sign in with a different Microsoft Account.</li> <li data-list-item-id="e49301763d7e2a7cf6d33adee76733818">The pop-up should now display the account you just signed in with. Select <strong>Let’s go</strong>.</li> </ol><p>You may see a Minecraft Launcher pop-up notifying you that “Accounts in Microsoft Store and Launcher do not match” if the account you just signed in with does not match the one in signed in to the Xbox app/Microsoft Store.</p><p>If you see this pop-up, here are your options:</p><ul> <li data-list-item-id="e200a19964e2020efdad9ed4ec657d45c"> <strong>Match the signed-in accounts</strong>: Select <strong>Change Launcher Login</strong> if you’d like Microsoft Store and Minecraft Launcher logins to match. This allows you to make marketplace purchases on your account.</li> <li data-list-item-id="e59f20369ce81becbfd05b82763922d1c"> <strong>Keep mismatching accounts</strong>: Select <strong>Close</strong> or <strong>Go to Microsoft Store</strong> if you do not want to sign in to the Xbox app/Microsoft Store with your current account.</li> </ul>
SupportOptimizing Minecraft: Bedrock Edition Video Settings and Performance
<p>If you’re crashing or lagging while playing Minecraft: Bedrock Edition, changing your video settings may improve gameplay.</p><p><em>For Minecraft: Java Edition, see </em><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/36136728320013" target="_blank" rel="noopener noreferrer"><em>Optimizing Minecraft: Java Edition Video Settings and Performance</em></a><em>. </em></p><h2 id="h_01JXXANMXPN8B4XE5EFTW8KAKZ">Access video settings in Minecraft: Bedrock Edition</h2><ol> <li data-list-item-id="e4d66ce2b1ab7eea860155fcf76c70a7f">Launch Minecraft.</li> <li data-list-item-id="e1a31afa3b352d6b5b7b36d22ff1a2e60">Select <strong>Settings</strong> from the launch screen.</li> <li data-list-item-id="eea01f4198925d15ea474db3ff46145a9">Select the <strong>Video</strong> tab.</li> </ol><h2 id="h_01JXXANMXPB7D4SXSQA4V14E4B">Video Settings for Improving Minecraft Gameplay</h2><ul> <li data-list-item-id="ec24ed891d4529b7666254f0c90df9839"> <strong>Reduce FOV</strong>: Select a value below the default 60-degrees. </li> <li data-list-item-id="ef736f2531a152927cde45f5026eaf713"> <strong>Disable advanced features: </strong>Turn off the features below if enabled.<ul> <li data-list-item-id="ed6593b452d1806a227326d6dca94962b">Fancy Leaves</li> <li data-list-item-id="eadc5c8114347d694f201607374e50877">Fancy Bubbles</li> <li data-list-item-id="e320c702852e3eedb77a47a12c7d8c1c8">Render Clouds</li> <li data-list-item-id="ef4fba55d620090cb77101d3d93c6f914">FOV Can Be Altered By Gameplay</li> </ul> </li> <li data-list-item-id="eb6bc36c80ac6de6e40ea6ecba51ba7e5"> <strong>Change the Graphics Mode Settings</strong>:<ul> <li data-list-item-id="efa11ccb5f81f947136fecaae5e057a1f"> <strong>Simple Graphics Mode: </strong>Select this mode to use the lowest amount of system resources. You can also turn off <strong>Beautiful Skies</strong> and <strong>Smooth Lighting</strong> under the Simple Graphics Options.</li> <li data-list-item-id="e140b2e5a4733b740de52dc23a8b82f34"> <strong>Fancy Graphics Mode</strong>: Select this mode to use a moderate amount of system resources. You can also turn off <strong>Beautiful Skies</strong> and <strong>Smooth Lighting</strong> under the Fancy Graphics Options.</li> <li data-list-item-id="e3b68a6b3897f409001326c8d3790b703"> <strong>Vibrant Visuals:</strong> This mode uses the highest amount of system resources. Lower the slider levels or turn off specific effects to find a mix that works for your system.</li> </ul> </li> </ul><p>If your game runs smoother, gradually reenable these settings until you see improved graphics without issues. For other device and setup suggestions, see <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/27554449862285" target="_blank" rel="noopener noreferrer">Fixing Crashes and Lag Issues in Minecraft</a>.</p>
SupportCopy Your Minecraft: Java Edition World Seed
<p>World seeds are a string of numbers that Minecraft uses to recreate particular builds of a world when it generates. After you copy a world seed, you can share it with friends and use it to create new Worlds from the same base map. You can paste it into the world seed section of the <strong>World</strong> settings when creating a new world.</p><h2 id="h_01JXWVC7XP6E1XSYHXM83D2T11">Copy a world seed from Java Edition</h2><ol> <li data-list-item-id="ee2eff1fafae2fcdf85a132a25860737b">Launch Minecraft: Java Edition.</li> <li data-list-item-id="e1287546c33413a32f7bd36245cb0f842">Select the <strong>Single Player</strong> button on the launch screen.</li> <li data-list-item-id="ef2823ed636c5b00cdc843714ac586578">Select the world with the seed you want to copy and select <strong>Play Selected World</strong>.</li> <li data-list-item-id="e10e548d15322d88856da19ad4210275a">Press the <strong>T key</strong> to open the chat.</li> <li data-list-item-id="e40f3d4b0ee5f21841308cecbf05a0453">Type <strong>/seed</strong> into chat and press <strong>Enter </strong>to display the world seed.</li> <li data-list-item-id="e25779a3b920bb9ef4d98514a5e822017">Press the <strong>T key</strong> again to open the chat.</li> <li data-list-item-id="ed3eb8d8c55c56a7d68d8ec13d3569b66">Select the seed number to copy it to your clipboard.</li> </ol><h2 id="01JXX0K3H1WKT6QP9CXPACGTS8">Copy a world seed from a Java Edition Realm</h2><p>If the world seed you want to copy is for a world that only exists on a Realm, you'll need to enter the Realm world before you can copy the seed.</p><ol> <li data-list-item-id="ef6879919e2706dff7fb46f68b3e32b94">Launch Minecraft: Java Edition.</li> <li data-list-item-id="e6da329962e74e2bf462b7986a1373100">Select the <strong>Minecraft Realms</strong> button on the launch screen.</li> <li data-list-item-id="ebe17812cdcde8182067192329697b062">Select the Realm with the world seed you want to copy and select <strong>Play</strong>.</li> <li data-list-item-id="e12e327738d9c2902a93f0d56a7e683eb">Press the <strong>T key</strong> to open the chat.</li> <li data-list-item-id="e5402d12cf40fa27b7565e585c5d2d3ef">Type <strong>/seed</strong> into chat and press <strong>Enter </strong>to display the world seed.</li> <li data-list-item-id="e221720d391df10ca7514f0b7cd439e44">Press the <strong>T key</strong> again to open the chat.</li> <li data-list-item-id="e2bcab12a13ab5c21133fa4835162e15e">Select the seed number to copy it to your clipboard.</li> </ol>
SupportPlay Minecraft: Bedrock Edition Split-Screen
<p>Minecraft: Bedrock Edition allows players in the same location to share one console and play in split-screen mode. The number of supported players depends on the console:</p><ul> <li data-list-item-id="eb2c18fe1ce7325cb622625a9c188676d"> <strong>Xbox One, Xbox Series X/S</strong>: four players.</li> <li data-list-item-id="eb9637a9b50d1a03c033da5f75bf934a1"> <strong>Sony PlayStation 4/5</strong>: four players.</li> <li data-list-item-id="eee040d0f9a30f66cc2f1ac991cf2edaf"> <strong>Nintendo Switch</strong>: four players, two players recommended.</li> </ul><h2 id="h_01JWWABMF9VG7W8EQ8F48JD2A7">How to Play Minecraft: Bedrock Edition in split-screen mode</h2><ol type="1"> <li data-list-item-id="edacf8a514451081d752ffa1607836abd">Launch Minecraft and join your world as player one.</li> <li data-list-item-id="e598cd413167a1778f8c0a1aed00f7db2">Power on and connect the controller for player two.</li> <li data-list-item-id="e4c547f6a56bcb321b432f456c73d950b">Select the console user profile for player two.</li> <li data-list-item-id="e05909ddeb5b0e6d8443f431fa40c7b95">Press the button as directed by the on-screen prompt to add another player.</li> <li data-list-item-id="ed83510739ecbd1950ed7d4cb74cebc4c">Repeat steps 2 through 4 for additional players if needed.</li> </ol><p>Some consoles may require separate console accounts or an active online subscription, depending on your settings. See <a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/37122846385805">Requirements to play Minecraft: Bedrock Edition Split-Screen</a> for more information.</p>
SupportTroubleshoot Minecraft LAN Connectivity Issues on Windows PC
<p>If you use a Windows PC and are hosting your single-player world on your home Internet via Local Area Network (LAN), but a Timeout error occurs when your friend tries to connect to it, you may need to change your Windows <strong>Network profile</strong> settings from Public to Private. This will allow other Minecraft players to connect to your world via Home network LAN.</p><h2 id="h_01JPWTPAR8JP63NKD9D9V6N0RJ">Change your Windows Network profile to Private</h2><ol> <li data-list-item-id="eb50a1d98f13b5472913b8022560fbf5d">Close Minecraft. </li> <li data-list-item-id="e461a8c80003926837bced2c81e7eeac7">Right-click your Internet connection icon (the wireless connection or network icon in the System Tray) and select <strong>Network & Internet settings</strong>. </li> <li data-list-item-id="ebf9742f12746ef714b7f8ee92611a9de">Select <strong>Properties</strong> for your Home Network connection. </li> <li data-list-item-id="ed840c3929e5893f5e252d3360223aa64">Under <strong>Network Profile Type</strong>, change the type from <strong>Public</strong> to <strong>Private</strong>. </li> <li data-list-item-id="e6b0dbf074772ca2dac30296769709b1f">Start Minecraft, load your world, and click <strong>Open to LAN</strong>.</li> <li data-list-item-id="e2c60f683ba25988cb1e876cb9e3b4a5d">Your friends should now be able to join your world from the Play Multiplayer screen!</li> </ol><p><strong>Note</strong>: The <strong>Public</strong> profile is used for networks that you cannot trust, such as free Wi-Fi at a café. It is not recommended to change this setting if you are connected to a public network that you cannot trust.</p><h2 id="h_01JRE5WYW7BRMMCXYBA219NCRZ">Resources for Minecraft Multiplayer</h2><ul> <li data-list-item-id="e2e0f76f3e86d6bb1d2439087962ccf81"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/35930809028749">Requirements to Play Minecraft: Java Edition Multiplayer Games</a></li> <li data-list-item-id="e263f604447653804c0ad82a13c2a5a5d"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/4409236107789" target="_blank" rel="noopener noreferrer">Troubleshoot Unable to Join Multiplayer Worlds in Minecraft</a></li> <li data-list-item-id="ebdebb92bf05140ef9d69412b17a4de4d"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/30437628422413" target="_blank" rel="noopener noreferrer">Troubleshoot Minecraft Network Connection Errors</a></li> <li data-list-item-id="e202fc4cd5bc2e13713e19fa6856fefe8"><a href="https://minecrafthelp.zendesk.com/hc/en-us/articles/24543695465357" target="_blank" rel="noopener noreferrer">Troubleshoot Multiplayer Game Issues in Minecraft: Java Edition</a></li> </ul>
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